TROUBLESHOOTING Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||||
No gas to burner, although wall | 1. | Wall switch wires defective or | 1. | Check electrical connections |
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switch is set to the ON position |
| too long |
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Frequent pilot outage | 1. | Pilot flame may be too low, | 1. | Clean and adjust pilot flame for | |||
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| causing safety pilot to “drop |
| maximum flame impingement | ||
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| 2. | out” | 2. | on thermopile | ||
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| Improper venting or excessive | Have the vent system inspect- | ||||
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| blockage |
| ed, including the termination | ||
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| cap. Remove any restriction or | ||
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| obstruction |
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Fireplace produces a clicking/ | 1. | Metal expanding while heating | 1. | This is common with most | |||
ticking noise just after burner |
| or contracting while cooling |
| fireplaces. If noise is excessive, | |||
is lit or shut off |
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| contact qualified service person |
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Slight smoke or odor during | 1. | Residues from manufacturing | 1. | Problem will stop after a few | |||
initial operation |
| processes and logs curing |
| hours of operation |
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Gas odor even when control | 1. | Gas leak. See Warning | 1. | Locate and correct all leaks (see | |||
knob is in OFF position |
| statement at top of page |
| Checking Gas Connections, | |||
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| 2. | Control valve defective | 2. | page 21) | ||
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| Replace control valve | |||||
| Gas odor during combustion | 1. | Foreign matter between con- | 1. | Take apart gas tubing and |
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| 2. | trol valve and burner | 2. | remove foreign matter | ||
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| Gas leak. See Warning | Locate and correct all leaks | ||||
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| statement at top of page |
| (see Checking Gas Connec- | ||
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| tions, page 21) | ||
| Glass soots | 1. | Flame impingement on logs | 1. | Adjust the log set so that the |
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| flame does not excessively | ||
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| 2. | Debris around burner air | 2. | impinge on it | ||
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| Inspect the opening at the base of | |||||
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| mixer |
| the burner to see that it is NOT | ||
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| packed with any type of material |
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Dark residue on logs or inside | 1. | Improper log placement | 1. | Properly locate logs (see log | |||
of fireplace | 2. | Air holes at burner inlet | 2. | placement section on page 24) | |||
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| Clean out air holes at burner | |||||
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| blocked |
| inlets. Periodically repeat as | ||
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| 3. | Burner flame holes blocked | 3. | needed | ||
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| Remove blockage | |||||
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| 4. | Improper venting or excessive | 4. | Have the vent system inspect- | ||
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| blockage |
| ed, including the termination | ||
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| cap. Remove any restrictions | ||
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| 5. | Excessive amounts of embers | 5. | or obstruction | ||
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| Clear excess embers until a | |||||
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| and pan material |
| minimum gap of 1/2" remains | ||
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| under the grate | ||
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