
TROUBLESHOOTING
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE  | REMEDY  | 
Pilot goes out when wall switch  | 1. Millivolt output on thermo-  | 1. Replace thermopile  | 
is ON  | pile too high  | 
  | 
  | 
  | 
  | 
Spark ignitor will not light pilot  | 1. Defective ignitor (no spark at  | 1. Check for spark at the elec-  | 
after repeated triggering of red  | electrode)  | trode and pilot; if no spark  | 
button  | 
  | and electrode wire is properly  | 
  | 
  | connected, replace ignitor | 
  | 2. Defective pilot or misaligned  | 2. Using a match, light pilot. If  | 
  | electrode at pilot (spark at | pilot lights, turn off pilot and  | 
  | electrode)  | trigger the red button again.  | 
  | 
  | If pilot lights, an improper | 
  | 
  | gas/air mixture caused the | 
  | 
  | improper lighting and a longer  | 
  | 
  | purge period is recommended.  | 
  | 
  | If pilot will not light, check  | 
  | 
  | gap at electrode and pilot. Gap  | 
  | 
  | should be 1/8" to have a strong  | 
  | 
  | spark. If okay, replace pilot  | 
  | 3. No gas or low gas pressure | 3. A) Check remote shut off | 
  | 
  | valves from fireplace. Usually  | 
  | 
  | there is a valve near the fire-  | 
  | 
  | place and sometimes there is a  | 
  | 
  | valve near the main. There can  | 
  | 
  | be more than one (1) valve be-  | 
  | 
  | tween the fireplace and main  | 
  | 
  | B) Low pressure can be caused  | 
  | 
  | by a variety of situations such  | 
  | 
  | as bent line, or gas supplier | 
  | 4. If using propane/LP gas, no  | 4. Check propane/LP supply  | 
  | propane/LP gas in tank  | and contact local propane/LP  | 
  | 
  | supplier | 
  | 
  | 
  | 
Fireplace produces a clicking/ | 1. Metal expanding while heating  | 1. This is common with most | 
ticking noise just after burner is  | or contracting while cooling  | fireplaces. If noise is exces-  | 
lit or shut off  | 
  | sive, contact qualified service  | 
  | 
  | person | 
24  | www.desatech.com  |