Mitel NETVISION PHONE manual Call Handling, Two-line Calling, Transfer

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CALL HANDLING

Two-line Calling

To place another call without disconnecting the first call:

1.Press HOLD.

The current call is placed on consultation hold.

2.Place the call as usual.

To alternate between the two calls (Call Swap):

1.Press FCT.

2.Use the scroll keys (*<, >#) or the Vol buttons to select Swap.

3.Press SND.

Transfer

To transfer an active call:

1.Press HOLD.

2.Dial the number of the third party.

3.Press SND.

4.Do one of the following:

„To complete the transfer, press END.

„To announce the transfer, wait for an answer, consult, and then press END.

„To return to the first call, press FCT, select Back to Held, and then press SND.

TIP: You can transfer to someone in the Dial by Name list, by pressing NAME, selecting the person's name, and then pressing SND.

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Contents User Guide 3300 ICP Page Contents Call Handling ACD Agent Features Important Information about Wireless Phones About Your Netvision Phone Battery attaching/detaching Battery ChargingCharge/Discharge Placing the battery in the charger Basic Operation Optional AccessoriesTurning the phone on and off Connecting to the network Out of Range Shared vs. Personal PhonesTo log on to a shared phone Logging on to a shared phoneTo log off a shared phone Identifying a Caller Refusing a CallMaking and Answering Calls Answering a CallExtension and Outside Number Dialing Making a CallIntercom Calling Adjusting the Volume During a CallEnding a Call Speed Call Personal RedialSpeed Call System Two-line Calling Call HandlingTransfer To exit a Conference ConferenceCall Re-routing / Message Waiting To expand a conference to five parties including yourselfTo retrieve a parked call Using Advanced FeaturesCall Pickup Call Park RetrieveDo Not Disturb Camp-onTo activate or deactivate DND Message Paging Microphone MuteNight Answer Ringer Style Customizing Your PhoneDisplay Contrast Control Ringer VolumeEarpiece Volume Auto-Answer RingTo unlock the keypad ACD Agent FeaturesKey Locking To lock the keypadACD Agent Make Busy ACD Agent Log in / Log outTo log in or out To call another ACD agent ACD Agent Work TimerTo cancel the after work timer from an idle phone Call an ACD AgentRadio Frequency Interference Requirements Regulatory and Patent Information