Mitel NETVISION PHONE manual ACD Agent Features

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ACD AGENT FEATURES	20
ACD Agent Log in / Log out	21
ACD Agent Make Busy	21
ACD Agent Work Timer	22
Call an ACD Agent	22
REGULATORY AND PATENT INFORMATION	23

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Contents User Guide 3300 ICP Page Contents Call Handling ACD Agent Features Important Information about Wireless Phones About Your Netvision Phone Battery Charging Battery attaching/detachingCharge/Discharge Placing the battery in the charger Optional Accessories Basic OperationTurning the phone on and off Connecting to the network Shared vs. Personal Phones Out of RangeLogging on to a shared phone To log on to a shared phoneTo log off a shared phone Answering a Call Refusing a CallMaking and Answering Calls Identifying a CallerMaking a Call Extension and Outside Number DialingAdjusting the Volume During a Call Intercom CallingEnding a Call Redial Speed Call PersonalSpeed Call System Call Handling Two-line CallingTransfer To expand a conference to five parties including yourself ConferenceCall Re-routing / Message Waiting To exit a ConferenceCall Park Retrieve Using Advanced FeaturesCall Pickup To retrieve a parked callCamp-on Do Not DisturbTo activate or deactivate DND Microphone Mute Message PagingNight Answer Customizing Your Phone Ringer StyleAuto-Answer Ring Ringer VolumeEarpiece Volume Display Contrast ControlTo lock the keypad ACD Agent FeaturesKey Locking To unlock the keypadACD Agent Log in / Log out ACD Agent Make BusyTo log in or out Call an ACD Agent ACD Agent Work TimerTo cancel the after work timer from an idle phone To call another ACD agentRegulatory and Patent Information Radio Frequency Interference Requirements