Mitel NETVISION PHONE manual ACD Agent Work Timer, Call an ACD Agent, To call another ACD agent

ACD Agent Work Timer

After ending an ACD call, you_ll be allowed a certain amount of time to complete the work generated by the call before another ACD call is directed to your phone.

WORK TIME appears in the display while the timer is counting down. You have the option of canceling the timer and accepting another call before the timer expires.

To cancel the after work timer from an idle phone:

1.Press FCT.

2.Use the scroll keys (*<, >#) or the Vol buttons to select CnclWrkTimer.

3.Press SND.

Your phone is now ready to receive another ACD call.

NOTE: If you make a call or answer a non-ACD call, the timer is automatically cancelled. Be prepared to answer another ACD call when the current one ends.

Call an ACD Agent

To call another ACD agent:

1.Dial the agent's ID number.

2.Press SND.

-22-