Mitel NETVISION PHONE manual ACD Agent Log in / Log out, ACD Agent Make Busy, To log in or out

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ACD Agent Log in / Log out

ACD calls are directed to logged in Agents only. As an Agent, you are assigned a 1- to 7-digit identification number to log in with.

To log in or out:

1.Press FCT.

2.Use the scroll keys (*<, >#) or the Vol buttons to select AgntLogInOut.

3.Press SND.

4.At the prompt, enter your Agent ID number.

5.Press SND.

The phone displays the letter "A" when you are logged in.

ACD Agent Make Busy

If you need extra time to handle paperwork between calls, or if you must leave your phone unattended for a short period, you can place your phone in busy state. When your phone is in busy state, ACD calls are not directed to your set.

To place your phone in or take it out of busy state (the phone must be idle and logged in as an Agent):

1.Press FCT.

2.Use the scroll keys (*<, >#) or the Vol buttons to select Make Busy.

3.Press SND to display the current Make Busy status.

4.Press SND to change the status.

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Contents User Guide 3300 ICP Page Contents Call Handling ACD Agent Features Important Information about Wireless Phones About Your Netvision Phone Battery Charging Battery attaching/detachingCharge/Discharge Placing the battery in the charger Optional Accessories Basic OperationTurning the phone on and off Connecting to the network Out of Range Shared vs. Personal PhonesLogging on to a shared phone To log on to a shared phoneTo log off a shared phone Identifying a Caller Refusing a CallMaking and Answering Calls Answering a CallExtension and Outside Number Dialing Making a CallAdjusting the Volume During a Call Intercom CallingEnding a Call Redial Speed Call PersonalSpeed Call System Call Handling Two-line CallingTransfer To exit a Conference ConferenceCall Re-routing / Message Waiting To expand a conference to five parties including yourselfTo retrieve a parked call Using Advanced FeaturesCall Pickup Call Park RetrieveCamp-on Do Not DisturbTo activate or deactivate DND Microphone Mute Message PagingNight Answer Ringer Style Customizing Your PhoneDisplay Contrast Control Ringer VolumeEarpiece Volume Auto-Answer RingTo unlock the keypad ACD Agent FeaturesKey Locking To lock the keypadACD Agent Log in / Log out ACD Agent Make BusyTo log in or out To call another ACD agent ACD Agent Work TimerTo cancel the after work timer from an idle phone Call an ACD AgentRadio Frequency Interference Requirements Regulatory and Patent Information