Mitel 5220 manual Call Handling, Hold, Transfer

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CALL HANDLING

Hold

To place a call on Hold:

zPress Hold.

To retrieve a call from Hold:

1.Lift the handset.

2.Press the flashing line key.

To retrieve a call from Hold at another station:

zPress the flashing line key. -OR-

Dial **1 and the number of the station that placed the call on Hold.

Transfer

To Transfer an active call:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.Do one of the following:

To complete the Transfer, hang up.

To announce the Transfer, wait for an answer, consult, and hang up.

To cancel the Transfer, press CANCEL.

To transfer an active call during headset operation:

1.Press TRANS/CONF.

2.Dial the number of the third party.

3.To complete the Transfer, press the Release feature key.

-15-

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Contents User Guide 3300 ICP Contents Call Handling Using the Line Interface Module About Your Phone Page Telephone status indicators For Users on Resilient 3300 ICP SystemsTips for Your Comfort and Safety Adjusting the viewing angleDont cradle the handset Protect your hearingHandset Receiver Volume Control Speaker Volume ControlCustomizing Your Phone Ringer ControlFeature Keys Language ChangeTo display information about a key To re-program a personal keyAnswer a call Making and Answering CallsMake a call Emergency Calls When Emergency Call Routing not Programmed Emergency CallsPhonebook To use PhonebookRedial Redial Saved NumberTo redial the last number that you manually dialed To save the last number that you manually dialedTo store a Speed Call number Speed Call KeysTo dial a stored Speed Call number To store a personal Speed Call number Speed Call PersonalTo dial a stored personal Speed Call number Handsfree Operation Auto-Answer Group ListenTransfer Call HandlingHold Conference Conference SplitAdd Held SwapTo turn Call Forward on and off once it has been programmed Call ForwardTo program Call Forward Call Forward Remote Call Forward End ChainingMessaging Advisory Call Forward ForcedCall Forward Override To check for messages from a remote station Messaging CallbackTo respond to a message waiting condition on your phone Messaging Cancel Callback Messaging Cancel All CallbacksTo cancel a Callback To cancel all CallbacksAttendant Call Hold Remote Retrieve Using Advanced FeaturesAccount Codes To retrieve a parked call Call ParkTo park an active call Do Not Disturb Call PickupCampon To use Override when you encounter busy or DND tone OverridePaging To use PagingTo answer a page while using the handset To enable or disable Handsfree AnswerbackDirect Paging To page a partyReminder Headset OperationHeadset Operation with Feature Control Switch To turn Music on and off when the phone is idleMusic To answer a callTo respond to a Group Page by using Meet Me Answer Group Paging / Meet Me AnswerTrunk Flash To make a GroupRecord a Call Hot Desking To log into a Hot Desking phone the phone must be idleTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneTo return a call Call HistoryTo display the call history, and view call detail Tag Call To delete all missed, answered, or outgoing call logsTo delete a particular call from the call log To tag a malicious callUsing the Line Interface Module To answer a Call using the analog line Making and Answering Calls Using the Analog keyTo make a call using the Analog line Making and Answering Calls Using the Failover Mode To end a current call when an incoming analog call arrives

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