Mitel 5220 Call History, To display the call history, and view call detail, To return a call

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Call History

Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically.

To display the call history, and view call detail:

1.Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *.

2.To browse though the list of missed calls, press the Yes softkey, followed by the UP and DOWN keys to scroll through the list. To view answered or outgoing calls, press the No softkey (once for answered, twice for Outgoing). Use the UP and DOWN keys to scroll through the list of answered or outgoing calls.

3.To view the number of the call, press the Detail softkey while the call record is displayed. Pressing the Next softkey displays the time and date.

To return a call:

1.Display the call you want to return.

2.Do one of the following:

If the call is internal, and the caller name is known, press the Call softkey. For unknown numbers, the Call softkey is not displayed.

If the call is external, and you normally need to precede external calls with a digit such as 9, its likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing the Call softkey initiates the call immediately. Sometimes the system will be unable to complete the dialing automatically. When this happens, you are prompted to edit the dialed digits manually by placing a flashing cursor at the first digit position, using the --> softkey icon in the middle of the display. Use the --> softkey to move the cursor to the appropriate digit and press Clear to delete the digit. When you have deleted the required digits, type the correct digits to replace them. When you have the dial string edited to suit your needs, press the Call softkey to dial the number.

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Contents User Guide 3300 ICP Contents Call Handling Using the Line Interface Module About Your Phone Page For Users on Resilient 3300 ICP Systems Telephone status indicatorsAdjusting the viewing angle Tips for Your Comfort and SafetyDont cradle the handset Protect your hearingSpeaker Volume Control Handset Receiver Volume ControlCustomizing Your Phone Ringer ControlLanguage Change Feature KeysTo display information about a key To re-program a personal keyMake a call Making and Answering CallsAnswer a call Emergency Calls Emergency Calls When Emergency Call Routing not ProgrammedTo use Phonebook PhonebookRedial Saved Number RedialTo redial the last number that you manually dialed To save the last number that you manually dialedTo dial a stored Speed Call number Speed Call KeysTo store a Speed Call number To dial a stored personal Speed Call number Speed Call PersonalTo store a personal Speed Call number Handsfree Operation Group Listen Auto-AnswerHold Call HandlingTransfer Conference Split ConferenceAdd Held SwapTo program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward End Chaining Call Forward RemoteCall Forward Override Call Forward ForcedMessaging Advisory To respond to a message waiting condition on your phone Messaging CallbackTo check for messages from a remote station Messaging Cancel All Callbacks Messaging Cancel CallbackTo cancel a Callback To cancel all CallbacksAccount Codes Using Advanced FeaturesAttendant Call Hold Remote Retrieve To park an active call Call ParkTo retrieve a parked call Campon Call PickupDo Not Disturb Override To use Override when you encounter busy or DND tonePaging To use PagingTo enable or disable Handsfree Answerback To answer a page while using the handsetDirect Paging To page a partyHeadset Operation ReminderTo turn Music on and off when the phone is idle Headset Operation with Feature Control SwitchMusic To answer a callGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTrunk Flash To make a GroupRecord a Call To log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneTo display the call history, and view call detail Call HistoryTo return a call To delete all missed, answered, or outgoing call logs Tag CallTo delete a particular call from the call log To tag a malicious callUsing the Line Interface Module To make a call using the Analog line Making and Answering Calls Using the Analog keyTo answer a Call using the analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode

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