Kyocera Koi manual Customer support

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13GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free#: 1-600-121214
	Toll#: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu → Phone Info and scroll down to ESN: for the 11-digit number.

62	Getting Help

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Contents Page User Guide for the Kyocera Koi Phone Optimize your phone’s performance Medical devices Battery and charger specifications Charger Input Output Contents Clicks into place Installing the batteryOpening and closing Koi Charging the battery Caring for the batteryRecharging the battery General safety guidelinesCamera lens Camera flash Getting to know your phoneHome screen Accessing keypad shortcuts Using MenusNavigation key shortcuts swivel open Jog shuttle shortcuts swivel closedAccessing menu items swivel open Swivel openPerforming basic functions Swivel closedHorizontal menu bar using Press Wait until the phone beepsPress and hold Until the phone beeps Press and hold Follow the system promptsAlarm clock is set Understanding screen iconsMaking a call Ending a callRedialing a number Open the swivel Enter the phone number PressUsing the speakerphone Answering calls using the swivelCalling a saved number Answering callsSetting missed call alerts Dealing with missed callsViewing recent call details Viewing recent callsSpeed dialing Touch dialingSetting up voicemail Calling emergency servicesAdjusting the volume during a call Silencing an incoming callTracking calls Timing your callsReceiving data or faxes Understanding roamingSetting Call Guard Setting an alert for roamingSetting the roam ringer Creating a new contact Editing or erasing a contactAdding a code or extension Select SaveEditing a phone number View Number-See the phone number you selectedEdit Number-Change the phone number For more information, see Restricting calls onSetting Fast Find Using Fast FindFinding contact information Checking the Frequent ListFlash On, Off, or Automatic Setting up the camera for photosTips before operating your camera Menu options for camera mode Restoring camera menu settingsSelect Menu → Camera Camera Pictures displays all pictures taken and storedCamera mode indicators and icons Taking a pictureSending a picture Camera key mapKey Camera Menu Screen Key CameraRecording a video Setting up the video cameraMenu options for video mode Video Mode Press up or down and highlightPress in again Focus on the subject you want to video Media Gallery → Videos → Video AlbumKey Video Camera Function Menu Function Video key mapKey Video Camera Menu Function Text entry modes Understanding text entry screensEntering numbers Entering words letter by letterCapitalization settings Entering symbolsSwitching default text entry modes Changing modesQuick reference to text entry Accessing files Browsing picturesModifying pictures Select an optionBrowsing images Browsing soundsVoice Memos contains voice memos you made to yourself Select Menu → Media Gallery → ImagesErase All erases all sounds stored Select Close when done Browsing videosCreating free space Select Menu → Media Gallery → VideosSetting sending options Sending text messagesCreating a text message To send a text message to a single recipientUnderstanding appended messages Adding a signatureIf you cannot send messages Message cannot be sent because service is not available Receiving incoming calls while creating messagesViewing the OutBox Message has been received by the recipient you specifiedIf you see the symbol Retrieving text messagesReading the message Select Menu → Messages → InBoxSetting message alerts Erasing messagesErasing single messages Erasing all messagesCreating group lists Customizing message settingsWhen finished, select Done Sending multimedia messages Creating a multimedia messageContacts or Group Lists Picture/Video fieldAuto receive mode Prompt modeTo View the multimedia message, press To view Later, press To View the multimedia message, pressTo activate Prompt mode Select Menu → Messages → Msg SettingsViewing multimedia messages Done exits the multimedia messageContents of the Settings menu are as follows Customizing Your PhoneAssigning a ringer to a contact Silencing all soundsChoosing ringers Setting sounds for your phone Adjusting volumeSetting message alerts Using shortcutsAdjusting key tone volume Setting key lengthChoosing a different language Personalizing the screenChanging your banner Choosing a menu viewAdjusting the backlighting Setting power backlightingSetting numbers to auto-hyphenate Changing the display contrastCreating a secure environment Selecting wallpaperSelecting a color theme Changing your lock codeNetwork settings Switching between phone linesDesignating emergency numbers Restricting callsSetting the phone to receive data or faxes Data SettingsSetting Com port speed Setting position location Connecting to a TTY/TDD deviceSelect Menu → Settings → Network → Location At the message prompt, press to select OK and continueSetting up voice dialing Calling using voice tagsCreating a voice tag for a contact Viewing entries with voice tagsCalling using digit dialing Using voice features with hands-free car kitsErasing voice tags Waking up the phoneAnswering using voice commands Training voice recognitionAnswering the phone Answering automaticallyVoice Memo Recording a voice memoNaming a saved voice memo Playing or reviewing a voice memoAlarm Clock SchedulerSending a saved voice memo Erasing a saved voice memoCalculator TimerTip Calculator Tetris StopwatchGames Race DoodlerPress to end all games You can create and save graphics on your phoneSaving a doodle Resuming a doodleUsing the Web Browser Using the Web menu optionsStarting the Web Browser Press to continueSearching for a Web site Checking Net alertsChanging the Web prompt Going to a bookmarked siteCustomer support Qualified service Phone accessories Become a product evaluatorTouch dialing Alarm Clock, 8, 55 alerts Number mode OutBox Phone book Contacts directoryErasing Finding a saved phone number, 18 flipVolume Earpiece, 13, 43 key beep, 44 ringer Unlocking the phone