Cisco Systems SPA 525G manual Parking a Call

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Using Basic Phone Functions

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Parking a Call

 

 

 

 

 

Parking a Call

You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up.

NOTE Not all phone systems support call park. If this feature is not working, check with your system administrator.

To park a call:

STEP 1 While on an active call, press the Park button.

STEP 2 Enter a number to identify the park line and press Dial. The park line number does not correspond with an actual phone extension number. You can pick any easily- remembered number. The call is then parked on that line, and the caller hears “on hold” music or messages.

STEP 3 You or another person must then “unpark” the call.

To unpark a call, you can either use the Unpark button (if you know the park line number), or view a list of parked calls and unpark it from the list.

To unpark if you know the park line number:

STEP 1 Press the Unpark button.

STEP 2 Enter the number identifier of the park line (for example, the number that was entered in Step 2 of “parking a call.”)

STEP 3 Press Dial. The call is picked up on your phone.

Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide

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Contents User Guide Federal Communication Commission Interference Statement FCC and IC StatementFCC Radiation Exposure Statement Industry Canada StatementContents Installing Your PhoneGetting Started Connecting Your Phone to the Computer Network Using Basic Phone FunctionsUsing Your Personal Address Book Using Advanced Phone FeaturesCreating and Using Speed Dials Contents Using the Web Interface Using the Cisco SPA 500S Attendant ConsoleAppendix a Where to Go From Here 100 Getting Started Overview of the Cisco SPA 525G IP Phone Caring for Your Phone Phone Components Understanding Your Phone’s Lines and ButtonsGetting Started Cisco SPA 525G Softkey Buttons Softkey ButtonsBlind Transfer, on Performs a call transfer. See Transferring Calls, on Using the Keypad and Buttons with Menus Using Keypad ShortcutsUsing the Navigation Button Key Character Set Entering Numbers and Text in FieldsConnecting the Headset Using Phone Hardware and AccessoriesUsing the Speakerphone Using Wired and Wireless HeadsetsSelect User Preferences Select Bluetooth Configuration Connecting Bluetooth HeadsetsUsing a Headset with Your IP Phone Getting Started Installing Your Phone Before You Begin Connecting the HandsetCisco SPA 525G IP Phone Connections Number Component Optional Attaching the Desk StandMB100 Wall Mount Kit Optional Mounting the Phone to the WallInstalling Your Phone Connecting Your Phone’s Power Connecting Your Phone to the Computer Network Connecting Your Phone to the Wired NetworkConnecting Your Phone to the Wireless Network Determining Your Wireless Router Security Type Installing Your Phone Scroll to Network Configuration and press Select Using Wi-Fi Protected Setup with the Cisco SPA 525G Push Button ConfigurationPIN Configuration Scanning for Available Networks Manually Adding a Wireless Profile on the Cisco SPA 525GManually Adding a Network Uploading Security Certificates to the Phone Upgrading Your Phone’s Firmware Verifying Phone StartupUpgrading Your Phone’s Firmware Using Basic Phone Functions Placing or Answering a Call Using Mute Adjusting Call Volume and MutingUsing Dial Assistance Adjusting Call VolumePerforming an Attended Transfer Resuming a CallEnding a Call Transferring CallsPerforming an Unattended Blind Transfer RedialingViewing and Returning Missed Calls Returning a Missed CallViewing a List of Missed Calls Turning the Missed Calls Shortcut On and Off Forwarding CallsScroll to User Preferences and press Select Forwarding Calls to a Single Number Forwarding Calls When Your Phone is BusyStopping Call Forwarding Setting Do Not DisturbForwarding Calls When You Don’t Answer the Phone Delaying Call Forwarding When You Don’t Answer the PhoneChoose Call Preferences Configuring Call WaitingPicking Up a Call Parking a Call Scroll to Call Park Status and press Select Placing a Three-Way Conference CallUsing Your Personal Address Book Using the Phone DirectoriesAdding a New Contact Copying a Contact Searching for a ContactDeleting a Contact Editing a Contact Using the Corporate DirectoryViewing the Call History Lists Using the Call History ListsPress Option and select Delete Entry Deleting a Call History ListCalling from the Call History Lists Deleting an Entry from the Call History ListsSetting or Changing a Phone Password Saving a Call History List Number to Your DirectoryPress Option and select Add to Address Book Accessing Voicemail Scroll to Device Administration and press SelectLogging In and Logging Out of Your Phone Using Basic Phone Functions Using Advanced Phone Features Configuring Privacy and Security Features Blocking Caller IDBlocking Anonymous Calls Enabling Dial Assistance Using Secure CallConnecting to a Virtual Private Network VPN Viewing Your VPN Status Creating and Using Speed DialsCreating Numerical Speed Dials Creating Speed Dials on Unused Line ButtonsCreating the Playlist Playing MP3 Files on Your PhoneControlling the Audio Playing SongsChanging the Left and Right Channel for Stereo Headsets Paging a Group of Phones Using the Paging FeatureConfiguring Auto Answer Paging Another PhoneSetting the Screen Backlight Timer Customizing Your LCD ScreenChanging the LCD Screen Contrast Changing the Phone Wallpaper Configuring the Phone Screen SaverUsing Ring Tones Accessing Weather and News on Your Phone Accessing Weather InformationSelect Web Applications Accessing News Configuring Date and Time Parameters on Your Phone Code Definition Using Star CodesAn extension.** See Paging Another Phone, Restarting Your Phone Viewing Phone, Network, and Call InformationViewing Phone Information Viewing Phone Line and Extension Information Viewing Network InformationViewing Peripheral Status Viewing the Wireless Connection StatusSelect Wi-Fi Configuration and press the Right Arrow key Settings MenuAdvanced Menus for Technical Support Personnel Using the Web Interface Logging in to the Web Interface Configuring Your Address BookPress Remove Configuring Call Forwarding Blocking Caller ID Viewing Call History Lists Blocking Anonymous CallsConfiguring Wi-Fi Creating Speed DialsClick Submit All Changes Configuring Bluetooth Click Add New Wi-Fi ProfileChoose the Bluetooth Configuration tab Upgrading Firmware Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S Attendant Console Connecting a Single Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Provided with the Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Connecting a Second Cisco SPA 500S Using the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S Using the Cisco SPA 500S Monitoring the Cisco SPA 500SScroll to Peripheral Status and press Select Product Resources Where to Go From HereWhere to Go From Here