Vertical Communications GCA70-313 Other Call Transferring Options, Hot Transfer, Quick Transfer

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Advanced Call Handling

GCA70-313

Other Call Transferring Options

Hot Transfer

A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a handsfree mode. Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her station to answer the call.

To make a hot transfer to another telephone in the system,

1.ANSWER call.

2.PRESS TRNS/CONF (the call is automatically placed on hold).

3.DIAL extension number of telephone to receive the transfer OR PRESS DSS/BLF button for that extension.

4.ANNOUNCE call.

5.PRESS TRNS/CONF.

6.If necessary, PRESS SPEAKER to disconnect (if in station mode) OR HANG UP. The person receiving the transfer then has the call.

Quick Transfer

When the quick transfer method has been programmed by the installer, it allows you to do an automatic transfer of an incoming line call without pressing the TRNS/CONF button.

To do a quick screened transfer,

1.ANSWER call.

2.DIAL intercom number for transfer location.

3.When party at transfer location answers, ANNOUNCE call.

4.HANG UP OR PRESS SPEAKER button.

44	Non-LCD Station User’s Guide

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Contents Page This User’s Guide is for the following system DXP, DXP Plus, FXS and FXT Digital Communication SystemsAbout This Book IntroductionSystem-to-System Network Contents Nonverbal Messaging Feature Access Codes Contents GCA70-313 Non-LCD Station User’s Guide Setting Up Your Station WelcomeTo adjust the pedestal Models 8212S and 8212N only Positioning Your StationSetting a Personal Ringing Tone Setting Volume LevelsTo select one of the ring tones, proceed as follows To set the ringer loudness levelWhen you hear outside ringing two long bursts When you hear intercom ringing two short burstsAnswering and Making Calls To set the speaker and handset loudness levelsTo dial an outside number manually To dial an intercom number manuallyUnderstanding the Basic Functions Message-Waiting LightMicrophone Opening not available on 8112N and 8212N Speaker not available on 8112N and 8212NImpact 8112N-** Telephone Your Station’s Buttons Tap Button TAP Transfer/Conference Button TRNS/CONFNext to a fixed feature or programmable feature button Your Station’s Display LightsNext to a line button Above the Mute buttonNext to Intercom button Above the Hold buttonNext to the Message button SCS Series Models only Above the Speaker buttonSupported Telephone Models Models ExceptionsAnswering Outside Calls When you hear an intercom tone followed by a caller’s voice Answering Intercom CallsWhen you hear loud ringing anywhere in the system Night-Transferred Calls -Line Access From Any StationIf your telephone rings Exclusive Hold Holding CallsHandling Hold Recalls Directed Hold If a held line is recalling, choose one of the followingTo place a call on directed station hold To retrieve a held call at another stationCall Pickup Group Call PickupDirected Call Pickup Pickup For Monitored StationsTo monitor another telephone Handling an Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally not available on 8112N To block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls To enable DND, choose one of the following To disable DNDDo Not Disturb Condition To override a do not disturb condition at another telephoneTo dial an outside number using your prime line Making Outside CallsMaking Intercom Calls To manually cause the other telephone to ring tone callingTo tone call automatically To voice announce manuallyAutomatic Dialing Redialing Redial Last-Dialed NumberRedial Programming Storing Numbers To redial the last-dialed numberTo store a number while you are on a call To dial the saved numberTo later redial the saved number To send a paging announcement PagingTo reply to a Meet-Me When you hear five short tone bursts Camping On Busy Station Automatic CallbackTo camp on at any busy station To camp on at a station with a Do Not Disturb condition setCamping On Idle Station, Automatic Callback Advanced Camping On OptionsCamping On Busy Station, Wait For An Answer Call Waiting Camping On Options Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements SohvaWaiting For a Line Queuing To cancel line queuing or line group queuingTo queue for a line group Conferencing Managing a Conference Call To cancel call forwarding Call ForwardingForwarding a Call Diverting All Incoming Calls To Another StationTo identify the station to receive diverted calls To divert calls to the designated stationTo join an active Cfos call from the CFOS-enabled station Call Forward Outside System CfosTo activate Cfos with your LCD station To deactivate CFOS, choose one of the followingTo enter account code on an incoming call Account CodesTo enter account code on an outgoing call Parking a Call Call ParkingHandling Park Recalls To place a park recall on hold at your station To re-park a park recall and restart the park timerANSWER/RETRIEVE call Screened Call Transfers Call TransferringIf the intercom party is busy or does not answer Unscreened Call Transfers To transfer an unscreened call to another system telephoneOther Call Transferring Options Hot TransferQuick Transfer To make a hot transfer to another telephone in the systemTo do a quick unscreened transfer Call Transferring SummaryPage To turn on a message from your telephone LCD Message DeliveryTo turn off the message and your intercom light LCD Message List Write the attendant supplied messages here Message Waiting Light and Messaging To receive a message at an alerted stationResponse Message Delivery Nonverbal Messaging GCA70-313 Non-LCD Station User’s Guide DSS Numbers To store an intercom number as a DSS numberSpeed Dial Numbers KeypadPress Speaker to end Personal Speed Dial Numbers Response Message Button Feature Buttons Camp-On With Automatic Call Back -allows you to camp on toTo manually store an access code Programming GCA70-313 Non-LCD Station User’s Guide If your system has line groups, access them as follows Line GroupsAutomatic Redial 8124S, 8112S and 8212S only GCA70-313 Other Advanced Features To track a called party after receiving a ring-no answer Tracker Paging SystemTo track a called party without first calling them To retrieve a call that you parked using the Tracker option To enable or disable a Tracker pager at your stationIf you receive a parked call message on your Tracker pager Answer call and Press TRNS/CONFVolume Control Setting Current Volume LevelTo mute your station Muting Your Station not available on 8112NTo speak to the distant party Default Volume Control Dial or Press programmedTo turn the music on Background Music Not available on 8112N or 8212NTo turn the music off Automatic Set Relocation DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Access Codes GCA70-313 Intercom + to Intercom + + tone Feature Enable Code Feature Access Codes GCA70-313 Non-LCD Station User’s Guide Account Code All-Call PagingAssist Button AttendantClass Of Service COS Programming Block ProgrammingButton Query Call ForwardDirect Inward System Access Disa Data Interface Unit DIUDepartmental Station Operation Dial By NameHookswitch Tie LinesExclusive Hold Handsfree Answer InhibitLast Number Redialing Line GroupsLine Queuing Meet-Me AnswerPulse/Tone Switching PagingPrime Line PrivacyService Observing System Alarm ReportingScreened Call Transfer Speed DialingTracker Pager Unscreened Call TransferUnsupervised Conference Voice callSpeakerphone Characteristics Speakerphone User GuidelinesSpeakerphone Characteristics GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 SLPS-TAP VVP Index GCA70-313 TRNS/CNF GCA70-313 Non-LCD Station User’s Guide CCB 15B