Troubleshooting

Problem	Possible cause(s)	Solution(s)

Bad audio quality	1. Interference from nearby	1. Try a different connection point, one
(crackles,echo, etc.).	electrical appliance.	that is away from other electrical
	2. Base unit is installed in a	appliances.
	room with thick walls.	2. Install the base unit in a DIFFERENT
	3. The handset is too far from	room OR use EXTENSION leads.
	the base unit.	3. Move CLOSER to the base unit.
	4. If you have Broadband/	4. Ensure a in-line ADSL filter is
	ADSL you need an in	installed on all phone sockets
	line filter (not supplied)	between wall plate and your phone.
	connected where this	5. Contact your network service provider
	product connects to the	to check your line.
	phone socket.
	5. Faulty telephone line.

Caller ID does not	1. Service not activated with	1. Check your SUBSCRIPTION with the
work.	your Network service	SERVICE provider.
	provider.	2. Ask your service provider to re set
	2. Caller ID service is activated	your caller ID service.
	but does not work or is is
	intermittent.

Phone does not ring	1. The ringer is off.	1. Turn ON the ringer.
when a call comes in.	2. Too many phones are	2. Disconnect some of the phones from
	sharing the same phone line.	the phone line.
	3. Base unit not plugged in.	3. Check base unit CONNECTIONS.

Keypad does not	Keypad may be locked.	UNLOCK the keypad.
work.

Busy tone + in use	1. Other handset may still be	1. Check ALL handsets and END all
light on.	connected.	calls.
	2. Check power supply	2. Check CONNECTIONS to wall and
	connection.	base.
Handset registration	The base memory may be	Delete un-used handsets and try again.
fails continuously.	fully charged.

Troubleshooting

Problem

Possible cause(s)

Solution(s)

Cannot make/answer

2nd call service can be

Check with your service provider. Check

a 2nd call.

activated.

the recall selection is correct.

The battery icon

1. Bad battery contact.

1. Move the handset slightly.

2. Dirty contact.

2. Clean the battery contact with a

is not scrolling when

3. Battery is fully charged

dry cloth.

the handset is placed

3. Its fine to leave on the base when

on the base.

fully charged.

A phonebook entry

The phonebook is full.

Delete any unused entries to free

cannot be stored.

memory.

Pro800 Answering System (ONLY)

Answering machine

1. The answer machine may

1. Switch the answering machine on.

does not record

be turned off.

2. Delete some messages.

messages.

2. The memory may be full.

3. Change the mode to ANSWER & REC.

3. Answer mode may be set to

ANSWER ONLY.

Cannot access

1. Remote access may be

1. Switch Remote access on.

messages remotely.

switched off.

2. Enter the PIN once again.

2. Wrong PIN is entered.

Cannot record

1. The memory may be full.

1. Delete messages.

outgoing message.

Answering machine

1. The memory may be full.

1. Delete messages.

stops recording

2. The maximum message

part way through a

length is more than 2

message.

minutes.

NOTE

If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing all batteries from handset/s. Reconnect after 15 minutes.

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2008-11-11 16:17:44