APPENDIX
Problem | Possible cause(s) | Solution(s) |
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Phone does | 1. The ringer is off. | 1. Turn ON the ringer. |
not ring when a | 2. Too many phones are sharing the same | 2. REMOVE some of the phones from the phone line. |
call comes in. | phone line. | 3. Check base unit CONNECTIONS. |
| 3. Base unit not plugged in. |
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Keypad does | Keypad may be locked. | UNLOCK the keypad. |
not work. |
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No dial tone on | 1. Chip in handset has frozen. | 1. Use base unit for calls or RESET as described below. |
handset/base. | 2. Chip in base unit has frozen. | 2. RESET phone by disconnecting main power and |
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| remove batteries. Reconnect after 1 minute. |
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Busy tone + | 1. Other handset may still be connected. | 1. Check ALL handsets and END all calls. |
in use light on. | 2. Check power supply connection. | 2. Check CONNECTIONS to wall and base. |
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Can’t transfer a | 1. Handset is busy. | 1. Check ALL handsets and END all calls. |
call. | 2. Handset is out of range. | 2. Move handset CLOSER to base unit. |
| 3. Wrong handset number. | 3. Check HANDSET NUMBER. |
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Answering | 1. Message limit exceeded. | 1. DELETE old messages. |
machine won’t | 2. Machine not switched on. | 2. |
record. | 3. OGM2 selected. | 3. Can only record with OGM1, CHANGE to OGM1. |
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Remote | 1. Incorrect security PIN. | 1. CHECK security PIN. |
operation | 2. Some cordless and mobile handsets do | 2. Need to use a |
doesn’t work. | not generate continuous tones. | 3. Key in the digits within the 10 seconds limit. |
| 3. Pausing too long between key press. |
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