RCA IP120 manual Trouble shooting

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Trouble shooting

The phone cannot register to the server Check the IP address (press the OK key for status). Check the gateway.

Check the DNS server.

Make sure all account information is verified correct as received from the service provider.

Check whether the SIP server is on.

Check the SIP register port, the default value is 5060.

The phone can’t get an IP address

Make sure the Ethernet cable is plugged into the WAN port.

Make sure there is an available DHCP server on, and there are available IP addresses in the server.

Try to set the WAN port to static IP client mode.

During a call, users cannot hear any voice

Make sure the handset is tightly connected with the phone.

Check whether the conversation is muted or not.

Consult the outbound server details with the service provider.

The phone cannot send DTMF digits during calls

Check which kind of DTMF the phone is using, and whether it is compatible with the server.

Consult the payload value with the service provider.

Time and date are not correct

Select the right time zone or enter the time information manually on the phone.

How can a user answer an incoming call during a call?

If a call comes in when a user is on an active call, press the OK button to answer the incoming call.

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Contents IP120 Interference Information FCC RF Radiation Exposure StatementTable of Contents Service Warranty Assembling the IP120 Packing ListConnect Network and Power Network Settings Configuration and RegistrationTelephone Features and VoIP Service Providers Basic Configuration via Web InterfaceField Description Account SettingsBasic Configuration using phone keypad From here, you can enter the following parameters Overview IconDescription LEDsUser Interface Phone Options Phone UI WEB UI User levels Maintenance TasksAdministrator Mode IP120 allows three modes to configure the phonePhone Status General SettingsReboot To reboot via Web interfaceTo change Time and Date via the phone interface To enable the lock via Phone interfaceTime and Date Keypad LockVolume Audio SettingsRing Tones Codec Selection To enable or disable the codecs via the web interfaceIP120 supports the following voice codecs Edit/Add/Delete Contacts Contact ManagementTo move a contact to the Blacklist via the phone interface To edit or delete a contact via the phone interfaceTo search a contact via the phone interface Manage Blacklist via the web interfaceFrom the phone interface Outgoing callsCall Devices Call MethodsHot Line End of dialing key configurationAnonymous call To set Anonymous call rejection using the phone interfaceDial Plan To set Anonymous Call Services using the web interfaceHere is a dial plan example Incoming callsAnswering an incoming call Rejecting an incoming callFollowing call forwarding parameters can be configured To configure the DND function via Phone interfaceTo configure Call Forward via Phone interface To set Auto Answer via the web interface To configure Call Forward via the web interfaceAuto Answer To set Auto Answer via the phone interfaceCall Log Accessing the Call logAccessing the Missed Calls list Accessing Dial Calls listMute During an Active CallCall Waiting Call Transfer Call Waiting ConfigurationTo configure Call Waiting via the phone interface To configure Call Waiting via the web interfaceRetrieving Voicemail messages Voicemail settingsWay Conference VoicemailAdvanced Functions Account SettingField Name Description To configure Vlan settings via the web interface Advanced Network SettingsNetwork Settings To configure Vlan settings via Phone interface802.1X Reset to Factory SettingsTo configure the Https settings via the web interface To reset to factory via the phone interfaceDecryption Firmware Update and AutoprovisioningTo update the firmware manually via the web interface To launch Autoprovisioning using web interfaceTo set the AES Key via the phone interface Keys configurationTo enable the system log capture via web interface System Log ExportThis function can only be set via the web interface Default configuration of function keys for idle mode isLine keys Configuration Programmable keysSpeed Dial LineConference Pick Up TransferHold Call ReturnRedial Call ParkVoice Mail PrefixTrouble shooting How can a user refuse incoming calls during a call? How to update the firmware?How can users autoprovision? Page Service Warranty Limited Warranty How state law relates to this warranty Limitation of WarrantyProduct Registration Telefield NA Inc SW Griffith Dr. #205 Beaverton, Or