Linksys WIP330 manual Appendix a Troubleshooting, Common Problems and Solutions

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Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G IP Phone. Read the description below to solve your problems. If you can't find an answer here, check the website of your Internet phone service provider or the Linksys website at www.linksys.com/international.

Common Problems and Solutions

1.When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy signal. Go through this checklist until your problem is solved:

•Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:

1.Power off your cable or DSL modem by unplugging its power adapter.

2.Power off the router by unplugging its power adapter.

3.Power off the IP Phone by pressing and holding down the Power button for two seconds.

4.Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.

5.Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.

6.Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power button for two seconds.

7.Reboot one of your networked computers, and check for an active Internet connection.

8.Pick up the IP Phone and try your call again.

•Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the IP Phone. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).

If you have a non-Linksys router, refer to its documentation for instructions.

Appendix A: Troubleshooting

Wireless-G IP Phone

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Common Problems and Solutions

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Contents Wireless- G Page Copyright and Trademarks How to Use this GuideWireless-G IP Phone Table of Contents 20 Edit Outbound Proxy Port Bottom Panel13 Enter Name 65 Edit Download URL Introduction WelcomeWhat’s in This User Guide? What’s in This User Guide? Bottom Panel Getting to Know the Wireless-G IP PhoneIcon Button Name Function Front and Side PanelsSymbol Back Panel VolumeOverview Inserting the Battery into the Wireless-G IP PhoneConnect the Power Powering on the Wireless-G IP PhoneWireless-G IP Phone Navigating the Wireless-G IP Phone Symbol Selection Select Wireless Network Setting up the Wireless-G IP Phone10 Enter WPA 13 Select SIP Settings 14 Edit Proxy 17 Save Register Proxy IP 18 Save Register Proxy Port 21 Save Expire Time 22 Save Phone Number 24 Save Password 27 Standby Screen LineOption Using the Wireless-G IP PhoneSecond Incoming Call KeyguardVoicemail Wireless-G IP Phone Instructions for Configuring the Wireless-G IP Phone Configuring the Wireless-G IP PhoneChapter Status Information Settings of the Wireless-G IP Phone Missed Call LogReceived Dialed Option Phone Book12 Add Person Dhcp Network Settings16 Network Fixed IPSet Wi-Fi Wireless23 Connecting to Wireless Network 27 Select Default Hotspot 28 Detect Profiles 32 Wi-Fi Profiles35 Change WPA-PSK 42 Change Transmit Key 44 Profile Added 45 Select Hotspot HotspotRing Option Phone SettingsWallpaper Keypad Tone53 Change Date & Time57 Select Time Zone Language Phone Password64 Select Upgrade68 Edit Proxy IP -69 Enter Proxy SIP Settings72 Change 76 Change User Name Visiting a Web Site Web Site83 Edit Web 84 Add Web Site Viewing a Web Camera Web CamSelect Return to return to the Web Cam screen 89 Information InformationCommon Problems and Solutions Appendix a TroubleshootingApplication Start and End Protocol IP Address Enable Wireless-G IP Phone Wireless-G IP Phone Power LED does not light up Can I receive calls while my network is down? Frequently Asked QuestionsAppendix B Glossary Appendix B Glossary Wireless-G IP Phone Wireless-G IP Phone Network Protocols Appendix C SpecificationsVoice Codecs 711 u/A-law, G.729a/b DBm for 802.11b and 802.11g @ Normal Temp Range10% to 85% Relative Humidity, Non-Condensing Storage Humidity 10% to 95% Non-CondensingLimited Warranty Appendix D Warranty InformationAppendix D Warranty Information FCC Statement Appendix E Regulatory InformationAppendix E Regulatory Information Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Wireless-G IP Phone Appendix F Contact Information Appendix F Contact Information