Ericsson 4220 manual Troubleshooting, To initiate a telephone selftest

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Troubleshooting

Troubleshooting

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When something does not work properly, you can initiate a telephone selftest to check if your telephone set is in order, or if the fault is in the system. For the Dialog 4222 Office phone, you can also check the firmware revision state of your phone.

To initiate a telephone selftest

Dialog 4220 Lite:

Press and hold simultaneously until a ring signal is heard. All the key lamps on the phone should be switched on during the selftest to indicate that each key lamp is OK.

Note: If you do not press #, the selftest is automatically finished after about 30 seconds.

Dialog 4222 Office:

Press and hold simultaneously until a ring signal is heard.

The display shows the firmware revision state and Selftest OK for a few seconds. If there is something wrong, a fault message appears. Inform your system administrator about the fault message.

All the key lamps on the phone (and connected extra key panel) should be switched on during the selftest to indicate that each key lamp is OK.

After a few seconds the display is checked (the display is completely dark). The display is OK when there are no light dot(s) or line(s). The light frame around the display is supposed to be there.

Note: If you do not press #, the selftest is automatically finished after about 30 seconds.

Dialog 4220 Lite/Dialog 4222 Office

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Contents Cover Page Graphic User GuideEN/LZT 103 60 R2A Ericsson Enterprise AB Table of Contents Welcome Copyright WarrantyDeclaration of conformity Dialog 4220 Lite/4222 Office phones DescriptionDisplay Dialog 4222 Office only ProgrammingVolume control Triple Access LineDiversion Follow-me Programmable function keysPull-out leaf for easy guide optional HandsetKey panel optional, Dialog 4222 Office only Designation cardLamp indications ÕÔ ÖÔ ÖÔ ÕÔTone characteristics Tones and signalsRing signals Display information Idle phone idle modeOutgoing call Incoming call # íChoice of language optional Dial Enter the language code Press#11# Dial Press to finish the procedureFree Seating optional To log onAnswer calls Incoming CallsOn Line On any other Line keyAnswer a second call during an ongoing call Press to switch back to the first callPress to activate/deactivate Press to answerDo not disturb, DND 27# #27#Call Waiting Outgoing Calls Or íMake calls Internal callsDial the number Number presentation restrictionDial and wait for a new dial tone Dial the number Last External Number Redial Individual external lineLift the handset Dial to repeat the stored number Redial number Save external numberPress before you finish the call Lift the handset Press to redial the numberReplace the handset to finish procedure When you receive a busy toneLift the handset when you are called back CallbackCancel all Callbacks Cancel any single Callback#37* z # í #37# Dial and enter the extension number PressIntrusion on a busy extension Activate Call Waiting60* z 44* z # z4Bypass Intrusion on a busy external lineCommon Speed Dialing numbers Speed DialingIndividual Speed Dialing numbers Lift the handset and dial the common Speed Dialing numberDial by a function key # í #51#Dial and press the selected digit Press Press the function keyData privacy AuthorityLift the handset Dial and enter the number Dial Enter authorization code and press Authorization code, common optional76* z # 75* z # z Authorization code, individual optionalDial your own extension number and press 75* z * z # z 74* z * z #Group listening loudspeaking During CallsFrom loudspeaking to handsfree From handsfree to loudspeakingMute HandsfreeInquiry From handsfree to handsetRefer back TransferPress to put third party on hold Press to put first call on holdPress Call the third party ConferenceOn hold Call the extension where the call was put on hold PressIndividual CommonDialing during a connected call Send caller identity code at transferPress and dial the requested digits Call Forwarding 21# íDiversion Order Direct Diversion from your own extensionDiversion when there is no answer Cancel Direct Diversion from your own extension#21# 211# #211# 212# #212# 218# #218# Diversion when caller receives a busy toneDiversion to paging Internal Follow-me 21* z # íOrder from your own extension Cancel from answering position Cancel from your own extension#21# í # í #21* z22# z # í Cancel#22# External Follow-meDial Press the search profile digit Personal Number optional#10# To cancel from your office phone# d Call the Disa function at your officeTo design and order your search profiles To cancel from an external phoneOffice At home Traveling Absent/not reachable Office ProfileSetting form for search profiles Absence Information optional 0915 # í#23# Cancel for another extensionOrder for another extension Dial Dial the extension number and press PressMessages Press to finish procedureManual Message Waiting MMW AnswerCancel MMW to another extension Cancel MMW at your own extension#31# Order MMW to another extensionMessage Waiting optional #91#To print out messages To activate and deactivate your mailbox Integrated voice mail optionalTo enter someone else´s mailbox To handle the mailbox Group Call-pick-up Group FeaturesGroup Hunting 21* z # í #21#To leave the group temporarily To re-enter the groupGroup Do not disturb. The group can be bypassed by you To cancelTo order Dial and enter the group numberAccount code optional Other Useful FeaturesOngoing external call Dial Dial the account code and pressImmediate Speech Connection Press to order or cancelPermanently active Activated on a function key#001# Night ServiceGeneral Deactivation Emergency mode Alarm extensionDelayed Hot line Hot lineAdditional directory number Data communicationLift the handset Press Dial the extension number Malicious Call Tracing Multiple represented directory numberWith common authorization code Disa = Direct Inward System Access optionalWith individual authorization code Programming of function keys SettingsProgram or change a function Press Press the selected function key To verify and erase programmed number or functionPress if you want to erase the stored number Functions and required data Function can be programmed by you To verify a ring signal Programming of ring signalsPress Press the corresponding Line key Press Press to finish programmingPress the corresponding digit Programming of ring signal tone characterHandset and loudspeaker volume Mute ring signal Ring signal volumePress to supress the ring signal Press to switch off the ring signalPress to exit melody mode Press and hold simultaneously to enter melody modeMelody ringing Press the key for the requested type of call Program a new melody, edit or delete a current melodyPress the flashing Line key Line 1 or Line 2 or Inquiry Activate or deactivate a stored melody ÖÔíPress to insert notes Press to insert a short pause p To enter notesPress to get a higher octave for the inserted note Enter the notesDisplay contrast Press and hold simultaneously until a ring signal is heardKey panel optional AccessoriesAnswer calls Headset optionalMake calls From headset to handsetHeadset with Group listening loudspeaking Headset PresetFrom headset to handsfree From handsfree to headsetPress Press to change the volume Headset volumePress and hold for at least 4 seconds Extra handset optional Press to switch between the speaking and listening partyPull-out leaf optional Option unit optional Install cables InstallationChange cables Install stands and adapt telephone Install card Install key panel optional Stand positioning Install card Remove the protective film from the guiding rails Install pull-out leaf optional Insert the pull-out leaf Wall mounting Placing the phone CleaningTo initiate a telephone selftest TroubleshootingAdditional lines GlossaryIndex 100 Dialog 4220 Lite/Dialog 4222 Office 101