Talkswitch CT.TS005.002501.UK Auto Attendant and Voicemail Greetings, Set up and record voicemail

STEP 8 — AUTO ATTENDANT AND VOICEMAIL GREETINGS

If you have set up an Auto Attendant, as described in Step 4 of this guide — Configure an Automated Attendant, then you should load or record a greeting now.

What should an Auto Attendant say?

The following is an example of a typical Auto Attendant greeting:

"Welcome to the ABC company. If you know your party's three-digit extension you may dial it now. To reach reception, press '0' or stay on the line."

To load a pre-recorded Auto Attendant greeting

You can load a professionally pre-recorded greeting to TalkSwitch by following these steps:

1.Click on Load Auto Attendant..

2.An information box opens asking whether or not to continue. Click Yes and follow the instructions.

The file must be an 8khz, 8-bit, mono, µ-law .wav file. A sample greeting (Auto Attendant Sample.wav) is provided in your TalkSwitch folder.

Record an Auto Attendant greeting

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To record an Auto Attendant greeting for Auto Attendant 1:

1.Pick up any telephone connected to the TalkSwitch. You should hear a dial tone.

2. Press #

then

4 1 #

3.Follow the prompts to record your message. When your greeting is complete, press # to end the recording.

Set up and record voicemail

To set a password, record a personal greeting, and record your name for the company directory:

1.Pick up any telephone connected to TalkSwitch. You should hear a dial tone.

2. Dial * * and your mailbox number. Your mailbox number is equivalent to your extension number.

3.Follow the prompts to set a password, record a personal greeting, and record your name for the company directory.

For complete details, refer to Quick Guide Configuring Auto Attendants, and/or TalkSwitch User Guide.

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