Siemens HiPath 3000 HiPath 5000 RSM Fixing Problems, Telephone Maintenance, Troubleshooting

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Fixing Problems

Fixing Problems

Telephone Maintenance

•Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

•If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

•Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the "do not disturb" function was activated on your tele- phone. On lifting the handset, you will hear a special dial tone. If so, deac- tivate it Æ Page 33.

You cannot dial an external number:

Check whether you telephone is locked. On lifting the handset, you will hear a special dial tone. If so, unlock the telephone Æ Page 35.

To correct any other problem:

First contact the service personnel. If the service personnel is unable to correct the problem, contact Customer Service.

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Contents HiPath 3000 HiPath 5000 RSM Important Notes Before You BeginMarks Contents Appointments Function Using Team Functions Using Other Functions/ServicesTesting the Telephone Index Basic operating instructions OptiPoint 500 entry control panelHow to Use these Operating Instructions With Function Keys Accessing FunctionsWith Codes Qmk rmkOpen Listening in the Room During a Call Making Calls Basic FunctionsMaking and Answering Calls Answering a CallAnswering a Call With the Handset Dialing Numbers/Making CallsEnding the call On-Hook DialingCalling a Second Party Consultation Hold Redialing a NumberTurning the Microphone On and Off Turning off the muteCall Forwarding Switching to the Party on Hold ToggleUsing Variable Call Forwarding Transferring a CallRew Qjh eor f or g Rjh Deactivating call forwardingAnswering a Callback Using CallbackStoring a Callback Deleting All Stored CallbacksAdjusting the Ring Tone Telephone SettingsAdjusting the Ring Volume Adjusting the Receiving Volume During a CallMaking Calls Using the SpeakerphoneMaking Calls Convenience Functions Rejecting CallsSpeaking to visitors via the entrance telephone Qje owOpening the door with a code at the door Rlm ow Speed-DialQlm o ow Qk oQmf ow Rjlg or Using MailboxesTalking to Your Colleague With a Speaker Call Qld owReserve Trunk Automatic Connection Setup HotlineWhen the reserved trunk becomes free Assigning a Station Number Not for U.SAssociated Dialing/Dialing Aid Qjk owAccepting a Waiting Call Camp-On Using Call WaitingDuring a Call QiiParking a Call Preventing and Allowing Call Waiting Auto- matic Camp-OnTurning the Call Waiting Tone On and Off Rhmd or qhmd w Qlkor rlkwRij Picking up Retrieving a Held CallConducting a Conference QjgAdding Up to Five to the Conference Initiator Only Leaving a ConferenceQig QhmeEnding a Conference Initiator Only Trunk Flash After a Speaker Call Announcement in a GroupQie o Busy Override Joining a Call in Progress If You Cannot Reach a DestinationCall Waiting Camp-On QjfwUsing Night Answer Qhh RhhwSaving Appointments Using Timed RemindersAppointments Function Qhj oDialing with Call Charge Assignment Displaying and Assigning Call ChargesQjd o Caller ID Suppression Private Sphere/SecurityTurning Do Not Disturb On and Off Qmkor rmkw Qljor rljwMonitoring a Room Silent MonitorQmhh o Qllw Qlh Qjj or rjj ow Locking the Telephone to Prevent Unauthorized UseTo lock and unlock the telephone Saving Your PIN Locking Another Telephone to Prevent Unauthorized UseQmhg o Qmg o Deleting Sent Messages Using Other Functions/ServicesSending a Message Qjl o RjlewAnswering Messages Using Another Telephone Like Your OwnQidl o Change call number relocate Qmhem RmhemRdw Activating Functions for Another Telephone Using System Functions from the OutsideQlg o Step by Step Telephone Data Service QhfSimple Paging Equipment Controlling RelaysRadio Paging Not for U.S Qmdor rmdQim o Qhi ow Rhi o Enhanced Paging Equipment Hipath 3700/ 3750 OnlyAnswering the page from the nearest telephone Rlior qliw Rlior qli rw Using Team FunctionsTurning Group Call On and Off You belong to a hunt group or a group callQik Qle ow Rlew Accepting a Call for Another Member of Your TeamActivating and Deactivating a Ringing Group Saving telephones for the ringing groupQhdeor rhde ow Rhdfor qhdf Uniform Call Distribution UCDQhdgor rhdg Qhdhor rhdh Qide Forwarding Calls on LinesRide Testing the Telephone Functions Testing the TelephoneQidf Ridf Qmhd Qhk Rlior qliw Special Functions in the LAN PC NetworkLeaving a Hunt Group/Group Call You belong to multiple groups of another HiPathQhk Transferring Call ForwardingRew Qhk Qhh Rhhw Qle Rlew Saving the telephones for the ringing groupQhk Qmdor rmd Opening the Door Qhk o QjeDocumentation Telephone Maintenance Fixing ProblemsTroubleshooting Index CallMultiple subscriber number MSN Preventing and allowing automatic camp UCD Overview of Functions and Codes Alphabetical NrjhfwoMSN w NrewNrjhewoMSN w NrjhgwoMSN wQjeo Int Qmd e ...h wRmd e ...h w Rlmo Int. wNrhioInt NqhioInt. wNqimoInt QijQldoInt. w QjloInt. d...m wWrjlg QljwNrhdfw NqhdeoCode wNrhdew NqhdfwFCC Certification and Requirements ServiceFCC and Industry Canada Compliance FCC Rules, PartFCC and Industry Canada Compliance Ringer Equivalence Number REN Equipment Attachment LimitationsEquipment Attachment Limitations Ref. No. A31003-H1012-C120-5-7619