Siemens 6220, 6210 user manual Troubleshooting, Inoperable Telephone Recovery Procedures

Page 69

Troubleshooting

Inoperable Telephone Recovery Procedures

Whenever a telephone is unable to operate normally or remains in a particular state with no escape, accomplish the following:

1.Press SETUP, the SETUP Menu should be displayed. This response indicates that there is power to the telephone, and its microprocessor is operating. Proceed to Step 5. If there is no display, proceed to Step 2.

2.Reseat the eight pin connectors of the telephone mounting cord at the telephone and at either the wall jack or the associated NT1 device.

3.Verify that the power indicator of the associated NT1 device is illuminated.

4.Replace the ISDN telephone with another and repeat the steps in this section.

5.Select ADMIN, then MORE, then RESTART, then YES. This will cause the telephone to reinitialize on Layers 1 through 3. If full initialization is attained, proceed to “Verify operation” on page 67, otherwise proceed to Step 6.

6.Determine which Layer is not initializing by observing the startup display.

Layer 1 does not initialize:

•Locate the NT1 device ahead of the telephone, and press its reset button. If the NT1 device does not have a reset button, recycle power by temporarily pulling it out of its rack, or unplug it from its stand-alone power supply.

•Verify all connections between the NT1 and the registered jack interface.

•Replace the NT1 device.

Layer 2 does not initialize:

•Repeat Step 2.

66Tone Commander 6210/6220 User Manual

Image 69

Contents Page Contents Appendix a Ordering Isdn Service General Features IntroductionModels/Options Controls and Indicators OFF Page Placing a Call OperationSelecting a Call Appearance DialingLast Number Redial Answering a Call Using DSS KeysCall Preference Ringing ControlBridging a Shared Call Appearance Displaying Call Appearance InformationHolding Calls Conferencing Calls Transferring CallsDSS Transfer Conferencing a New CallConferencing a Held Call Using Network FeaturesDropping the Last Party Terminating a ConferenceUsing the Call Log Call Menu DIR LOG ID Viewing the Call LogSelect Call LOG Type Unans Answd OUT Delete Dial Time BackDialing a Call Log Entry Shortcut to the Unanswered Call LogWhat is the Call Directory? Using the Call DirectoryDialing from the Call Directory Directory PAGE1\Using the Speakerphone Placing and Answering CallsMuting the Microphone Using Voice Announce Enabling/DisablingReceiving Voice Announce Calls Adjusting the Receive Volume Using a HeadsetAdjusting the Ringer Volume Headset Mode OperationOrdering Isdn Service Installation6210T/6220T Installation Set the Termination Switches on the Telephone and NT1Basic Multipoint Line and Power ConnectionsShort Multipoint Extended Point-to-PointHandset/Headset Pin # Signal Wire ColorSet the Termination Switch on the Telephone 6210U/6220U InstallationVolt 6210U Power Supply 6220U Wall Mounting Rotating the BaseAttaching to a wall mount jack L3OK SWITCH=5ESS NI-X Configure the SetInitialization L1OKFirmware Updates No Parameter Download Press Setup to ConfigureUsing Local Inspect to Verify Keys Automatic Button Detection 5ESS Custom Isdn onlyPersonal Ringing Customize your PhoneLabel the Set Installation Options Menu Installation OptionsSetup Menu Instl Admin User Pots Installation Options \ Spid Param KeysBksp Clear Spid EntryParameter Download Configuring KeysStarting a Download Enabling/Disabling Automatic DownloadUnused CA/DN FA DSS SpdialCall Appearance / Directory Number Keys Bksp Orig ReservAutomatic Call Appearance Selection 10=NETWORK FA#59 Call Bkspcall Feature Activator KeysBksp Clear Pause DSS KeysSpeed Dial Keys Bksp Clear Pause FABksp Pause FA Terminal MODE=CACH Ekts Cach Basic Terminal ModeInstallation Password SET Clear Installation PasswordNEW Password Bksp Verify Password BkspRemoving the Password Password ClearedWhat to do if you lose your password Reset to Factory Default Settings Reset ALL Setup OPTIONS? YES noALL Settings Cleared Voice Announce Options Voice AnnounceSelecting CA/DN Keys Select VA Keys GREEN=VA, RED=AVAILABLEBksp Clear ALL Selecting Incoming Directory NumbersALERTING=ANY Normal Dist Intcom PRI Selecting Alerting PatternsAutomatic MUTE=ON On OFF Automatic MutingAdministration Options Menu Administration OptionsAdministration Options \ Inspct Vers Test Diag Administration Options \ Restart LOGLocal Inspect Local InspectKeys Call Appearance/Directory Number KeyOriginating DN? YES \ RESERVED=OUT/PRIORITY Feature Activator, Conference, Transfer, or Drop KeyOriginating DN? no RESERVED=NOT Reserved DSS KeyDirectory Numbers Message Waiting IndicatorMESSAGE=NETWORK FI#63 Speed Dial KeyVersion Serial H/W S/W VersionSerial Number Hardware VersionMODEL6030X Button Expan Optional Equipment VersionTest Display and LED IndicatorsTerminal Test Disply Keys DISPLAY/LED Test LCD RED Green OFFKEY Test Passed Press ANY KEY to Exit Press Each KEY to Test Or GO OFF-HOOK to Exit6030X Expansion Module Press Each KEY on Press Done to ExitDiagnostic Display RestartRESTART/CLEAR Call LOG? YES no Viewing the Error and Download Logs View LOG Entries Error Param ClearClearing Logs User Options Menu User OptionsUser Options Clock Spdial DIR Ring User OptionsSetting the Time and Date Setting Up Speed Dial KeysBKSPAM/PM Smart Pauses Speed Dial ProgrammingSetting Up the Call Directory Select a Softkey PAGE1\Bksp Clear Move Number Moving a Directory Entry Bksp Clear Pause NamePick NEW Softkey PAGE1\ Deleting a Directory EntryRinging Tone Personal Ringing OptionsRinging TONE=5 USE Keypad Keys Off-Hook Ringing OptionsRinging Control for Individual Call Appearances Call PREFERENCE=RINGING Ring Idle None Call Preference OptionsHandset/Headset Mode Handset/Headset ConfigurationVoice MODE=HEADSET Hand Head Volume Preset Volume LevelsAdjusting the Display Contrast Receive handset and headsetTransmit headset only Call LOG Password SET Clear Setting a Call Log PasswordCreating/Changing Your Password Verify NEW Password BkspRemoving the Password Inoperable Telephone Recovery Procedures TroubleshootingWith full initialization, proceed to the following steps CA/DN trouble Check Fix Telephone Configuration TroubleshootingSetup Wizard Ordering Isdn ServiceWhere to Go for Help Ordering ManuallyNetwork Assignment Button # Recommended Button AssignmentsInstl Installation Options Setup Menu TreeAdmin Administration Options User User Options Pots 6002TA Analog Pots Port Options Tone Commander Product Warranty Warranty and ServiceSpecifications Parameter Default Value National Isdn 5ESS Custom Isdn Factory Default SettingsUL/FCC Statements Important Safety InstructionsPage FCC Requirements Page Page 13-102800 Rev. L