Siemens 5000 RSM operating instructions Fixing Problems, Telephone Maintenance, Troubleshooting

Page 109

Fixing Problems

Fixing Problems

Telephone Maintenance

•Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

•If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

•Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your tele- phone (" Do not disturb" appears on the screen). If so, deactivate it

ÆPage 66.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not authorized UK:Access denied" appears on the screen). If so, unlock the telephone Æ Page 69.

To correct any other problem:

First contact your service personnel. If your service personnel is unable to correct the problem, contact Customer Service.

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Contents Operating Instructions HiPath AllServe, Hicom 150 E/HImportant Notes Before You BeginMarks Before You BeginContents Making Calls Convenience Functions Private Sphere/Security Using Other FunctionsTeam and Executive/Secretary Using Other Team FunctionsIndex Fixing ProblemsOptiPoint 500 economy/basic/standard control panel Basic operating instructionsBasic operating instructions OptiPoint 500a Economy Basic Standard AdvanceOptiPoint key module Screen Displays How to Use these Operating Instruc- tionsUor Via the Program/Service Menu Accessing FunctionsInteractively With Function KeysFunctions You Can Use Using the Telephone EfficientlyBasic and Enhanced Functions Additional Team and Executive/Secretary FunctionsAnswering Calls Making Calls Basic FunctionsAnswering a Call With the Handset Making Calls Basic FunctionsSwitching to the Handset Switching to Speakerphone ModeNand s Ending the callMaking Calls Open Listening in the Room During a CallOff-Hook Dialing On-Hook DialingEnding the call Displaying and dialing saved station numbers Redialing a NumberQifor rif Turning the Microphone On and OffConnecting the other parties to each other Switching to the Party on Hold ToggleCalling a Second Party Consultation Hold Return to the first partyTransferring a Call Call Forwarding Using Variable Call ForwardingOr for g Deactivating call forwardingEor f or g Storing a Callback Using CallbackAnswering a Callback QilSaving Repertory Dialing Numbers on KeyEnding callback display If you make a mistakeUsing Repertory Dialing Keys Adjusting the Ring Volume Telephone SettingsAdjusting the Ring Tone Adjusting the Attention Ring VolumeAdjusting the Display to a Comfortable Read- ing Angle Adjusting the Speakerphone to the Room AcousticsDisplay backlight Uor vsimultaneouslySelecting the Language of Screen Prompts Adjusting the display contrastQhl Qim Making Calls Convenience FunctionsMaking Calls Convenience Functions Rejecting Calls Using the SpeakerphoneAnswering Calls from Answering a Call With a HeadsetQmj or rmj Enabling and Disabling Handsfree AnswerbackActivating the door opener Opening the door with a code at the doorRlm Accepting a Call From an Answering Ma- chineDeactivating the door opener Dialing/Making Calls Canceling en-bloc sendingEn-Bloc Sending / Correcting Numbers Dialing entered/displayed numbersRlf Using a Caller ListRetrieving the Caller List Ending RetrievalDialing a Station Number from the Caller List QlfRemoving an Entry from the Caller List Speed-dial Using Station and System Speed-Dial NumbersQmf Storing Station Speed-Dial NumbersSelect and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory QihEntry you wish to dial appears on the screen Dialing from the Telephone Database LdapIf no name is found Result is displayedIf too many names are found Accessing the Mailbox Using MailboxesQld When the reserved trunk becomes free Automatic Connection Setup HotlineReserve Trunk Assigning a Station Number Not for U.SDialing aid on the S0 bus Associated Dialing/Dialing AidDialing aid at the a/b T/R port Dialing aid from your telephone for another tele- phoneDuring a Call Using Call WaitingAccepting a Waiting Call Camp-On Ending the first call and answering the waiting callTurning the Call Waiting Tone On and Off Preventing and Allowing Call Waiting Automatic Camp-OnParking a Call Retrieving a Parked Call Placing External Calls on HoldPicking up Retrieving a Held Call QjgIf the second party does not answer Conducting a ConferenceAdding Up to Five Parties To the Conference Initiator Only Qhme Ending a Conference Initiator OnlyRemoving Parties From the Conference Initiator Only Leaving a ConferenceAfter a Speaker Call Announcement in a Group Activating Tone Dialing Dtmf Suffix DialingQig Qie Trunk FlashCall Waiting Camp-On If You Cannot Reach a DestinationBusy Override Joining a Call in Progress QjfQhh Using Night AnswerRhh Activating this functionAssigning Functions to Keys Saving Functions, Procedures and AppointmentsQme Callback Meaning of LED Signals for Saved FunctionsMute on/off HeadsetMailbox Repdial key internal, Direct station selectTrunk group key View call chargesFollowing functions are assigned to keys which have no LED If necessary Assigning a Procedure Operating Steps to a KeySaving Appointments Appointments FunctionQhj If necessary for kRhj Using Timed RemindersDeleting and checking a saved appointment Qji Displaying and Assigning Call ChargesDisplaying and Assigning Call Charges For the current callDisplaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Turning Ringer Cutoff On and Off Private Sphere/SecurityTurning Do Not Disturb On and Off Qmlor rmlSilent Monitor Caller ID SuppressionMonitoring a Room Activating the telephone to be monitoredDeactivating the telephone to be monitored QlhMonitoring the room Qjj or rjj Locking the Telephone to Prevent Unauthorized UseTo lock and unlock the telephone Or q or r Locking Another Telephone to Prevent Unauthorized UseSaving Your PIN Using Other Functions Using Other FunctionsSending a Message Creating and Sending a MessageQ, r Displaying and Deleting Messages You Have SentEntering text via the keypad KeyLeaving an Advisory Message Answering MessagesQjm Deleting Advisory Messages Display Number of Waiting Calls and Overload IndicationRjm Using Another Telephone Like Your Own Change call number relocate Deactivating indication Fax Details and Message on Answer- ing Machine#0=Reset services? Activating Functions for Another Tele- phone Save PIN Code *93 Æ Send a message Code *68/#68 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Qhf Sensors HiPath 3300/3350/3500/3550 Only Controlling RelaysRadio Paging Not for U.S Qmd or rmdEnhanced Paging Equipment Hipath 3700/ 3750 Only Simple Paging EquipmentPaging Answering the page from the nearest telephoneUsing Other Team Functions Using Other Team FunctionsTurning Group Call On and Off Rli or qliRlior qli Activating and Deactivating a Ringing Group Accepting a Call for Another Member of Your TeamQik QleQhdeor rhde Uniform Call Distribution UCDRhdfor qhdf Logging on and off at the beginning and end of your shiftQhdh or rhdh Qhdg or rhdgQhdi Team and Executive/Secretary Functions With Trunk Keys Using Trunk KeysMeaning of LED Indications on Trunk Keys Making Calls with Trunk Keys Answering Calls With Trunk KeysPlacing a call on hold Forwarding Calls on Lines Switching Between Phone Calls on Multiple TrunksQide Retrieving the callMeaning of LED Indications on the Forward Line Keys RideUsing DSS Keys to Answer Calls Using DSS KeysCalling a Team Member Directly If applAccepting a Call for Another Team Member Transferring a Call in ProgressJoining or Leaving a Group Call Qidf Transferring Calls Directly to the ExecutiveRidf Deactivating ring transferTesting the Telephone Functions Testing the TelephoneTesting the Telephone Checking the Key AssignmentLeaving a Hunt Group/Group Call Special Functions in the LAN PC NetworkSpecial Functions in the LAN PC Network Or r101 Transferring Call ForwardingQhh 103 Saving the telephones for the ringing groupQmdor rmd 105 Opening the DoorLabeling, Documentation and Accessories Labeling, Documentation and AccessoriesLabeling Key Fields 106Documentation Attaching a Station Number Label107 Accessories Telephone Maintenance Fixing ProblemsTroubleshooting Contacts for Resolving Problems Responding to Error Messages on the ScreenPossible cause Possible responseIndex Index111 112 Dialing numbers113 Operating stepsRadio paging equipment PSE 114UCD 115Index 116 Via With Functions Inter Overview of Functions/Codes AlphabeticalFunction Display Actively Menu118 Overview of Functions/Codes Alphabetical Via With Inter119 120 121 UCDFCC and Industry Canada Compliance ServiceFCC Certification and Requirements FCC Rules, Part123 Ringer Equivalence Number REN Equipment Attachment LimitationsEquipment Attachment Limitations 124Ref. No. A31003-H1012-C121-5-7619

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