Siemens 5000 RSM operating instructions Uniform Call Distribution UCD, Qhdeor rhde, Rhdfor qhdf

Page 90

Using Other Team Functions

Step by Step

Program/Service

UCD?

*401=Log on?

#401=Log off?

qhdeor rhde

Program/Service

UCD?

#402=Not available?

*402=Available?

rhdfor qhdf

Uniform Call Distribution (UCD)

If this function has been configured (contact your serv- ice personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

Image 90

Contents HiPath AllServe, Hicom 150 E/H Operating InstructionsMarks Before You BeginImportant Notes Before You BeginContents Making Calls Convenience Functions Using Other Functions Private Sphere/SecurityUsing Other Team Functions Team and Executive/SecretaryFixing Problems IndexBasic operating instructions Basic operating instructionsOptiPoint 500 economy/basic/standard control panel OptiPoint 500a Economy Basic Standard AdvanceOptiPoint key module How to Use these Operating Instruc- tions Screen DisplaysUor Interactively Accessing FunctionsVia the Program/Service Menu With Function KeysBasic and Enhanced Functions Using the Telephone EfficientlyFunctions You Can Use Additional Team and Executive/Secretary FunctionsAnswering a Call With the Handset Making Calls Basic FunctionsAnswering Calls Making Calls Basic FunctionsNand s Switching to Speakerphone ModeSwitching to the Handset Ending the callOff-Hook Dialing Open Listening in the Room During a CallMaking Calls On-Hook DialingEnding the call Redialing a Number Displaying and dialing saved station numbersTurning the Microphone On and Off Qifor rifCalling a Second Party Consultation Hold Switching to the Party on Hold ToggleConnecting the other parties to each other Return to the first partyTransferring a Call Or for g Using Variable Call ForwardingCall Forwarding Deactivating call forwardingEor f or g Answering a Callback Using CallbackStoring a Callback QilEnding callback display KeySaving Repertory Dialing Numbers on If you make a mistakeUsing Repertory Dialing Keys Adjusting the Ring Tone Telephone SettingsAdjusting the Ring Volume Adjusting the Attention Ring VolumeDisplay backlight Adjusting the Speakerphone to the Room AcousticsAdjusting the Display to a Comfortable Read- ing Angle Uor vsimultaneouslyAdjusting the display contrast Selecting the Language of Screen PromptsQhl Making Calls Convenience Functions QimMaking Calls Convenience Functions Using the Speakerphone Rejecting CallsQmj or rmj Answering a Call With a HeadsetAnswering Calls from Enabling and Disabling Handsfree AnswerbackOpening the door with a code at the door Activating the door openerAccepting a Call From an Answering Ma- chine RlmDeactivating the door opener En-Bloc Sending / Correcting Numbers Canceling en-bloc sendingDialing/Making Calls Dialing entered/displayed numbersRetrieving the Caller List Using a Caller ListRlf Ending RetrievalQlf Dialing a Station Number from the Caller ListRemoving an Entry from the Caller List Qmf Using Station and System Speed-Dial NumbersSpeed-dial Storing Station Speed-Dial NumbersSelect and confirm. This deletes all entered digits Confirm Qih Dialing a Number From the Internal DirectoryDialing from the Telephone Database Ldap Entry you wish to dial appears on the screenResult is displayed If no name is foundIf too many names are found Using Mailboxes Accessing the MailboxQld Reserve Trunk Automatic Connection Setup HotlineWhen the reserved trunk becomes free Assigning a Station Number Not for U.SDialing aid at the a/b T/R port Associated Dialing/Dialing AidDialing aid on the S0 bus Dialing aid from your telephone for another tele- phoneAccepting a Waiting Call Camp-On Using Call WaitingDuring a Call Ending the first call and answering the waiting callPreventing and Allowing Call Waiting Automatic Camp-On Turning the Call Waiting Tone On and OffParking a Call Placing External Calls on Hold Retrieving a Parked CallQjg Picking up Retrieving a Held CallConducting a Conference If the second party does not answerAdding Up to Five Parties To the Conference Initiator Only Removing Parties From the Conference Initiator Only Ending a Conference Initiator OnlyQhme Leaving a ConferenceActivating Tone Dialing Dtmf Suffix Dialing After a Speaker Call Announcement in a GroupQig Trunk Flash QieBusy Override Joining a Call in Progress If You Cannot Reach a DestinationCall Waiting Camp-On QjfRhh Using Night AnswerQhh Activating this functionSaving Functions, Procedures and Appointments Assigning Functions to KeysQme Mute on/off Meaning of LED Signals for Saved FunctionsCallback HeadsetTrunk group key Repdial key internal, Direct station selectMailbox View call chargesFollowing functions are assigned to keys which have no LED Assigning a Procedure Operating Steps to a Key If necessaryQhj Appointments FunctionSaving Appointments If necessary for kUsing Timed Reminders RhjDeleting and checking a saved appointment Displaying and Assigning Call Charges Displaying and Assigning Call ChargesQji For the current callDisplaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Turning Do Not Disturb On and Off Private Sphere/SecurityTurning Ringer Cutoff On and Off Qmlor rmlMonitoring a Room Caller ID SuppressionSilent Monitor Activating the telephone to be monitoredQlh Deactivating the telephone to be monitoredMonitoring the room Locking the Telephone to Prevent Unauthorized Use Qjj or rjjTo lock and unlock the telephone Locking Another Telephone to Prevent Unauthorized Use Or q or rSaving Your PIN Sending a Message Using Other FunctionsUsing Other Functions Creating and Sending a MessageEntering text via the keypad Displaying and Deleting Messages You Have SentQ, r KeyAnswering Messages Leaving an Advisory MessageQjm Display Number of Waiting Calls and Overload Indication Deleting Advisory MessagesRjm Using Another Telephone Like Your Own Change call number relocate Fax Details and Message on Answer- ing Machine Deactivating indication#0=Reset services? Activating Functions for Another Tele- phone Save PIN Code *93 Æ Send a message Code *68/#68 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Qhf Radio Paging Not for U.S Controlling RelaysSensors HiPath 3300/3350/3500/3550 Only Qmd or rmdPaging Simple Paging EquipmentEnhanced Paging Equipment Hipath 3700/ 3750 Only Answering the page from the nearest telephoneTurning Group Call On and Off Using Other Team FunctionsUsing Other Team Functions Rli or qliRlior qli Qik Accepting a Call for Another Member of Your TeamActivating and Deactivating a Ringing Group QleRhdfor qhdf Uniform Call Distribution UCDQhdeor rhde Logging on and off at the beginning and end of your shiftQhdg or rhdg Qhdh or rhdhQhdi Using Trunk Keys Team and Executive/Secretary Functions With Trunk KeysMeaning of LED Indications on Trunk Keys Answering Calls With Trunk Keys Making Calls with Trunk KeysPlacing a call on hold Qide Switching Between Phone Calls on Multiple TrunksForwarding Calls on Lines Retrieving the callRide Meaning of LED Indications on the Forward Line KeysCalling a Team Member Directly Using DSS KeysUsing DSS Keys to Answer Calls If applTransferring a Call in Progress Accepting a Call for Another Team MemberJoining or Leaving a Group Call Ridf Transferring Calls Directly to the ExecutiveQidf Deactivating ring transferTesting the Telephone Testing the TelephoneTesting the Telephone Functions Checking the Key AssignmentSpecial Functions in the LAN PC Network Special Functions in the LAN PC NetworkLeaving a Hunt Group/Group Call Or rTransferring Call Forwarding 101Qhh Saving the telephones for the ringing group 103Qmdor rmd Opening the Door 105Labeling Key Fields Labeling, Documentation and AccessoriesLabeling, Documentation and Accessories 106Attaching a Station Number Label Documentation107 Accessories Fixing Problems Telephone MaintenanceTroubleshooting Possible cause Responding to Error Messages on the ScreenContacts for Resolving Problems Possible responseIndex Index111 Dialing numbers 112Operating steps 113114 Radio paging equipment PSE115 UCDIndex 116 Function Overview of Functions/Codes AlphabeticalVia With Functions Inter Display Actively MenuOverview of Functions/Codes Alphabetical Via With Inter 118119 120 UCD 121FCC Certification and Requirements ServiceFCC and Industry Canada Compliance FCC Rules, Part123 Equipment Attachment Limitations Equipment Attachment LimitationsRinger Equivalence Number REN 124Ref. No. A31003-H1012-C121-5-7619

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