Clarity E713CC Troubleshooting, Unit does not record new messages, Caller cannot leave a message

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TROUBLESHOOTING

If you have difficulty with your Answering Machine or Cordless Handset, please try the following suggestions.

ANSWERING MACHINE

The unit does not record new messages.

•Check that the power cord is plugged-in to a working electrical outlet.

•Ensure that the answering machine is powered-on.

The caller cannot leave a message.

•The answering machine is turned off. Check power switch.

•Message memory is full. Erase unnecessary messages.

I cannot operate the answering machine remotely.

•You are entering the wrong remote access code. Reset to default settings.

•You are pressing the dial keys too quickly.

•The answering machine is turned off.

•You are using a pulse telephone.

While recording an outgoing message or listening to messages, the unit rings and recording stops.

•A call is being received. Answer the incoming call and try again to record your outgoing message later.

No dialing tone when pressing <TALK> key.

•The phone cord of the answering machine is not plugged in. Check that the telephone line cord has been plugged into the back of the unit and the phone wall jack.

•The power cord is not plugged in correctly to an electrical outlet.

•The line is busy, as another handset is used.

•Wrong phone cord. Use the original phone cord supplied with the unit.

When connecting to a PBX, no and/or wrong connection after dialing.

• Dialing prefix is needed. Insert the correct dialing prefix.

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Contents User Guide Page Important Safety Instructions Important Safety Instructions Battery Safety Instructions Packaging CONTENTS/LOCATION Connecting Corded Base Connecting the Answering Machine Base StationGetting to Know Your Corded Base Answering Machine Base StationRinger Indication Digit Keypad 0-9, *, #PLAY/STOP UP KEYDown KEY Answer ON/OFF BoostLCD Display Icons Description Menu Structure Answering Sys Directory Caller ID Log Sub menuLatin character table Text and Digit Entry TableWriting Tips Using Your Corded Base Make AN External CallAdjust Earpiece and Handsfree Volume Answer a CallEnd a Call During a callEmergency Call without main power Dial the number in a memory keyRedial Redial a number from the redial listDelete a redial number Find the HandsetMake an Internal Call IntercomEdit a Directory Entry Private Phonebook DirectoryAdd a New Directory Entry View a Directory Entry Delete a Directory EntryCaller Display Network Dependent Assign Speed DialsView the CID Store a CID Number into the DirectoryPhone Settings Delete an Entry in the CIDDelete All Entries in the CID Set Date and TimeRinger Setup Change Ringer Volume and ToneSet the Dial Mode De-register HandsetsSet the Home Area Code Set the Voicemail access number in Speed Dial locationSet the Key Tone Registration On the cordless handsetOn the base Clear the voicemail icon on your screenOGM Settings Answering SystemAnswering Machine Messages IdleRecord/play/delete personalized announcement Play messages on the answering machineIncoming Call Messages ICM RemarksRecord a memo on the Answering Machine Set the Answer Delay Answering Machine SystemSet the Recording Time of Incoming Message Set the Outgoing Message LanguageTurn On of Off the Message Alert Tone Change remote access codeTurn On or Off the Call Screening Cordless Handset Installation Connecting the charging base stationInstall rechargeable batteries Insert handset on base to charge batteriesGetting to Know Your Cordless Handset 16 2Boost Tone Earpiece Volume UP / Directory / Scroll UP Audio boost feature is on Microphone is muted Menu Structure Writing Tips Keystroke tableUsing Your Cordless Handset Audio Tone SettingsTo turn on this feature To turn off this featureMake a Call Call from the CID Call from the Redial ListTemporary Tone Dialing Chain dialingTo access a number in the directory while on a call To access a number in the CID history while on a callTo access the redial list while on a call To Review the redial list entryTo Store a Redial Number into the Directory To Delete a Redial NumberTo start the paging tone To stop the paging toneTransfer an External Call from Handset to Handset During an external callIs calling When entering the number and name ADD a NEW Directory EntryCopy a number from redial list View a Directory EntryIf you press 5 JKL once, J and then Jennifer displays ADD a Speed Dial Number Shows Directory EmptyDial the Speed Dial Number Delete the Speed Dial NumberXX missed calls Missed new calls indicatorCaller ID Display Network Dependent Reasons for missing caller ID information View the CID EntriesHandset Settings LCD Language SettingsDelete the Entire List of the CID Press MENU/SELECT to confirm. It displays Delete all calls?To manually turn off the new voicemail indicator Voicemail waiting visual message waiting indicatorClear voicemail indication Set the Date and Time Set the Ringer Volume CID time synchronization Set the Ringer Tone Set Key TonePlease wait REGISTER/DEREGISTER HandsetsRegister a handset Deregister all handsets Press page on base 4 sec Then press # on handsetTroubleshooting No dialing tone when pressing Talk keyUnit does not record new messages Caller cannot leave a messageSearching is displayed Call does not workNo display My cordless handset doesn’t work at allCannot dial out My cordless handset isn’t performing normallyMy cordless handset does not ring when I receive a call Experience poor sound quality when using the speakerphoneHear other calls while using my telephone My caller ID isn’t working My telephone does not receive caller ID when on a call PBX systemsTechnical Specifications Power RequirementsWeight 2.75 oz Power Requirements Amplified dB Level 35dB