BT 5200 manual Help, Try these solutions to the most common problems

Problem

Possible cause

Solution

Handset not registering.

The base is not powered.

Make sure that the power supply

There are no batteries in the

is plugged in at the base and

handset.

switched on. Make sure that the

rechargeable batteries (included)

are fitted in the handset correctly.

Switch the handset off and then back

on again, place the handset on to the

base again and leave for approx.

1 minute to try registering again.

If this is still unsuccessful, then try a

manual registration (see page 12).

You have forgotten your base

You have changed the PIN.

Try entering the default PIN (0000).

station PIN number.

If you have changed the PIN and

cannot remember the number you

will need to contact the BT Diverse

Helpline on 08457 908070.

No display.

The handset is switched off.

Hold down RED PHONE for

1 second.

Charge or replace the batteries.

Nothing happens when you press

Keyguard may be switched on.

Hold down the # button for

any button.

1 second.

No connection between handset

Are you out of range of the base

Move closer to the base station.

and base station.

station.

Handset is not registered.

Register the handset.

Charger is not switched on.

Check the mains power is connected

correctly.

Handset on the charger does not

Is another handset using the line

Maximum charging power is only

charge.

for a long time?

possible when no calls are being made.

Is the handset placed on the

Make sure that the handset is placed

charger properly?

in the charger correctly.

You will hear a confirmation tone.

Are the batteries in correctly?

Check that you have put the batteries

in the right way, you will hear a

confirmation tone.