BT 1020 manual Help What happens when I make emergency calls?, BT Hub Phone Helpline

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8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 70 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423

70Help

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line. This is a safety measure to ensure the emergency services can identify your location, if necessary.

Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line.

Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

What happens to service in the event of power or network failure?

Your service may cease to function if there is a power cut or broadband connection failure. Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made via BT Broadband Talk may not work in the event of power or broadband connection failure. These failures may becaused by reasons outside our control. Location information, provided to the emergency services, is limited to the address of the associated telephone line where applicable. BT does not currently support number portablilty.

BT Hub Phone Helpline

If you are having difficulties using your BT Hub phone 1020 check www.bt.com/broadbandtalk for support and advice. You can also call the dedicated Helpline on 0845 600 7030. Lines are open 24 hours, 7 days a week.

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Contents User guide Welcome… To your BT Hub Phone 1020 Digital Cordless HandsetNeed help? Got everything?Getting started Using the phoneThis guide Getting to know your phoneHandset settings Phonebook BT Calling FeaturesCaller Display and the calls list Using additional handsets This guide Hub base settings Software upgradesTime settings General informationGetting started Setting up the handsetLocation Using the phone Slide open the batteryBeep when the handset has Attach the cradle toRegistration process it’s easy On the handsetScreen prompts on the handset will help guide you through Register to HUB will appear on screen. Press OKStandby display Handset name NumberGetting to know your phone Handset buttonsNavigating the menus Getting to know your phone Menu map NamesMaking calls with BT Broadband Talk Making and receiving callsMaking and receiving calls with BT Broadband TelephonesHow do I know BT Broadband Talk is set up on my Hub? Making calls with BT Broadband Talk Hi Def calls Multiple callsMaking calls with BT Broadband Talk Call transfers Making calls with BT Broadband Talk Call qualityYour BT Broadband Talk bill Independent of Hub All phones ring Frequently asked questions What happens when I make emergency calls?Making calls with BT Broadband Talk Making calls with BT Broadband Talk What numbers can I call? Make an external call Using the phoneSwitching the handset power on/off Preparatory dialling pre-dialReceiving calls Call timerHandsfree calling To make a handsfree callEarpiece volume Using the phone To switch to handsfree during a callSilence the handset ringer Using the phone Secrecy Keypad lockRedial Using the phone To switch key lock onTo switch key lock off Press and hold . Keypad Locked and the icon is displayedTo redial a number Press MenuUsing the phone Delete a redial number Delete the redial listPerson and press Save Phonebook Store a phonebook entryMobile for each contact PhonebookTo the next number screen. You can store home, work Character mapPress Names To access the phonebookDial a phonebook entry Press OK to select Find Entry then press To scrollPhonebook Phonebook Edit a phonebook entry To edit the name/numberPress Options Phonebook Store a phonebook entry with an assigned ringDelete a phonebook entry To select and receive Delete all phonebook entriesConfirmation screen Caller Display and the calls list View/dial numbers in the calls listCaller Display and the calls list Calls list showing the name rather than the phone number Call details are displayedWant is displayed press OK Delete a calls list entryEmpty is displayed Call Waiting Speak to a second callerTo dial a feature BT Calling FeaturesDisplay Number and press OK to dial Handset settings Adjust the earpiece volumePress Back Handset settings Naming a handsetWhen in standby, the new handset name will be shown Repeatedly to return to the idle screenHandset settings Auto-talk When you receive a call, if the handset is on the cradle youHandset settings Beep tones To switch key beeps On/OffTo switch low battery beeps On/Off Handset settings To switch out of range beeps On/Off To change the call ringer volume Handset settings Handset ring tones and volumePress To scroll and display Melody Handset settings To change the ring tone To access the menu To scroll and display MelodySystem PIN Hub base settingsReset your BT Hub Phone 1020 to the default settings To change the System PIN codeConfirm is displayed NEW PIN is displayed. Enter a new 4 digit PIN and pressPress Back repeatedly to return to standby Setting the time Time settingsEnter the login information username admin password admin Alarm To set an alarmTo cancel an alarm setting Time settings To silence the alarm Registering a Hub phone to your BT Home Hub manually Using additional handsetsAt the Hub Phone LED starts to flash Press the wireless association button. After 3 secondsHandset number which will be displayed when in standby mode Press OK on the handsetMaking internal calls Internal callsReceiving internal calls Using additional handsets Transferring calls De-register a handsetPress To select the handset you want to remove System PIN is displayed. Enter the PIN code usingKeypad and press OK Remembering that you cannot deregister the same handsetSoftware upgrades Automatic software upgradeManual software upgrade Rescue mode To use the rescue mode on the Hub ManagerNo incoming calls to your handsets? HelpNo display Buzzing noise on my radio, TV, computer or hearing aidCannot dial numbers from the phone book What if I’m having problems making a call?Help Handset charger is not working Caller’s number is not displayedHelp What happens when I make emergency calls? BT Hub Phone HelplineSafety General informationProduct disposal instructions Guarantee Technical information Page Ofﬁces worldwide