BT 1020 manual Help Handset charger is not working, Cannot dial numbers from the phone book

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8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 69 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423

Help 69

The handset charger is not working

You should hear a beep when placing the handset in the charger.

Check that the power adaptor is properly plugged into the charger.

Make sure your handset has slotted correctly into the charger.

Check the batteries are fitted correctly into the handset.

Check you are using the correct power adapter supplied.

I cannot dial numbers from the phone book

You need to store the full area code when you’re using BT Broadband Talk.

Caller’s number is not displayed

The number has been withheld by the caller, is unavailable or is an international call, see page 40.

What if I’m having problems making a call?

To make a call you must always include the full area code, even if calling locally, e.g. 0208, 0207, 01702

Does my computer need to be on to make BT Broadband Talk calls?

No, it doesn’t but your BT Home Hub must be switched on and your phone light steady green.

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Contents User guide To your BT Hub Phone 1020 Digital Cordless Handset Welcome…Got everything? Need help?This guide Using the phoneGetting started Getting to know your phonePhonebook BT Calling Features Handset settingsCaller Display and the calls list Time settings This guide Hub base settings Software upgradesUsing additional handsets General informationSetting up the handset Getting startedLocation Beep when the handset has Slide open the batteryUsing the phone Attach the cradle toScreen prompts on the handset will help guide you through On the handsetRegistration process it’s easy Register to HUB will appear on screen. Press OKHandset name Number Standby displayHandset buttons Getting to know your phoneNavigating the menus Names Getting to know your phone Menu mapMaking and receiving calls Making calls with BT Broadband TalkTelephones Making and receiving calls with BT BroadbandHow do I know BT Broadband Talk is set up on my Hub? Multiple calls Making calls with BT Broadband Talk Hi Def callsMaking calls with BT Broadband Talk Making calls with BT Broadband Talk Call quality Call transfersYour BT Broadband Talk bill Independent of Hub All phones ring What happens when I make emergency calls? Frequently asked questionsMaking calls with BT Broadband Talk Making calls with BT Broadband Talk What numbers can I call? Switching the handset power on/off Using the phoneMake an external call Preparatory dialling pre-dialHandsfree calling Call timerReceiving calls To make a handsfree callUsing the phone To switch to handsfree during a call Earpiece volumeSilence the handset ringer Keypad lock Using the phone SecrecyTo switch key lock off Using the phone To switch key lock onRedial Press and hold . Keypad Locked and the icon is displayedPress Menu To redial a numberDelete the redial list Using the phone Delete a redial numberPerson and press Save Store a phonebook entry PhonebookTo the next number screen. You can store home, work PhonebookMobile for each contact Character mapDial a phonebook entry To access the phonebookPress Names Press OK to select Find Entry then press To scrollPhonebook To edit the name/number Phonebook Edit a phonebook entryPhonebook Store a phonebook entry with an assigned ring Press OptionsDelete a phonebook entry Delete all phonebook entries To select and receiveConfirmation screen View/dial numbers in the calls list Caller Display and the calls listCaller Display and the calls list Want is displayed press OK Call details are displayedCalls list showing the name rather than the phone number Delete a calls list entryEmpty is displayed Speak to a second caller Call WaitingBT Calling Features To dial a featureDisplay Number and press OK to dial Adjust the earpiece volume Handset settingsWhen in standby, the new handset name will be shown Handset settings Naming a handsetPress Back Repeatedly to return to the idle screenWhen you receive a call, if the handset is on the cradle you Handset settings Auto-talkTo switch key beeps On/Off Handset settings Beep tonesTo switch low battery beeps On/Off Handset settings To switch out of range beeps On/Off Handset settings Handset ring tones and volume To change the call ringer volumePress To scroll and display Melody To access the menu To scroll and display Melody Handset settings To change the ring toneReset your BT Hub Phone 1020 to the default settings Hub base settingsSystem PIN To change the System PIN codeNEW PIN is displayed. Enter a new 4 digit PIN and press Confirm is displayedPress Back repeatedly to return to standby Time settings Setting the timeEnter the login information username admin password admin To set an alarm AlarmTo cancel an alarm setting Time settings To silence the alarm Using additional handsets Registering a Hub phone to your BT Home Hub manuallyAt the Hub Handset number which will be displayed when in standby mode Press the wireless association button. After 3 secondsPhone LED starts to flash Press OK on the handsetInternal calls Making internal callsReceiving internal calls De-register a handset Using additional handsets Transferring callsKeypad and press OK System PIN is displayed. Enter the PIN code usingPress To select the handset you want to remove Remembering that you cannot deregister the same handsetAutomatic software upgrade Software upgradesManual software upgrade To use the rescue mode on the Hub Manager Rescue modeNo display HelpNo incoming calls to your handsets? Buzzing noise on my radio, TV, computer or hearing aidHelp Handset charger is not working What if I’m having problems making a call?Cannot dial numbers from the phone book Caller’s number is not displayedBT Hub Phone Helpline Help What happens when I make emergency calls?General information SafetyProduct disposal instructions Guarantee Technical information Page Ofﬁces worldwide