Troubleshooting
If a problem occurs, click Customer Support on the 
menu of
If you have a problem, check the following solutions. If the solutions suggested do not correct the problem, contact your authorized dealer or Brother Customer Service.
Problem | Estimated Cause | Solution | Page |
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| An operation not described |
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| in the installation procedure |
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| was performed. (For | Follow the instructions as the software |
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| example, Cancel was |
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| installs to correctly install the software. |
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The software is not installed | clicked or the |
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correctly. | removed before the |
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| procedure was completed.) |
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| The installer does not | Refer to the memo on page 6 of the |
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| Operation Manual, “If the installer does |
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| automatically start up. |
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| not automatically start up”. |
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| If the operation |
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| described at the |
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| left does not |
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The message “No card writer | The driver for the USB | When the USB connector is correctly | correct the |
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module is connected. Please | plugged into the USB port, the installer | problem, go to the |
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Card Writer Module is not |
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connect card writer module.” | for the driver of the USB Card Writer | Web site |
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installed correctly. |
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appeared. | Module starts up. | mentioned under |
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| “Technical |
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| Support”. |
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| (Refer to page 9.) | Supplement |
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When trying to upgrade from |
| To upgrade the USB Card Writer |
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an older version, the message |
| Module, the computer with the Card |
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“Cannot connect to the | The computer with the | Writer Module connected to its USB |
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Internet.” or “The server could | USB Card Writer Module | port must connect to the Internet. If |
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not be connected to. Wait a | connected to its USB port | firewall software is being used, it must |
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while, and then try connecting | could not establish a | be temporarily disabled during the |
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again.” appeared and the USB | connection to the Internet. | upgrade. If a connection to the Internet |
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Card Writer Module could not |
| cannot be established, contact your |
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be upgraded. |
| authorized dealer. |
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| Connect the USB Card Writer Module |
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The USB Card Writer Module | Not enough power is | to a USB port on the computer or to a |
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does not operate correctly. | being supplied. |
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enough power to the Card Writer |
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| Module. |
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