Jams and misfeeds troubleshooting, 166 | Lexmark 9300 Series

Decrease the transmission speed

1From the control panel, press or repeatedly until Fax is highlighted.

2Press .

3Press or repeatedly until the Fax Setup submenu is highlighted.

4Press .

5Press or repeatedly until the Dialing and Sending submenu is highlighted.

6Press .

7Press or repeatedly until you reach Max Send Speed.

8Press or to select a lower transmission speed.

9Pressto save.

10Resend the fax.

11If the problem persists, repeat step 1 through step 10 to resend the fax at successively lower transmission speeds.

Note: 2400 bps is the lowest transmission speed.

Notes:

•The lower the transmission speed, the longer it will take your fax to print.

•This solution will reduce the speed for future faxes until you reset the transmission speed.

Caller ID information is not displayed

Caller ID pattern may not be set correctly

The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern in order for the printer to display Caller ID information. For more information, see “Using Caller ID” on page 131.

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 166

•“Paper jam in the Automatic Document Feeder (ADF)” on page 167

•“Paper jam in the duplex unit” on page 168

•“Paper jam in Tray 1 or optional Tray 2” on page 169

•“Paper or specialty media misfeeds” on page 172

•“Printer does not feed paper, envelopes, or specialty media” on page 173

•“Banner paper jams” on page 173

Paper jam in the printer

Remove the jam

To eject the paper:

1Press and hold .

2Remove the paper from the paper exit tray.

166

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Lexmark 9300 Series Jams and misfeeds troubleshooting, Caller ID information is not displayed, Paper jam in the printer

Contents

Series All-In-One Users Guide Safety information Contents Learning about the software Using the control panel buttons and menusLoading paper and original documents Printing Working with photos Scanning Using Bluetooth technologyCopying Faxing Troubleshooting Maintaining the printer Memory card troubleshooting 174 Index Page Finding information about the printer Where to findDescription Where to find Description Help, or Help ª Help Topics Select Lexmark Solution CenterClick Users Guide Click Start ª Programs or All Programs ª Lexmark Description Where to find US Where to find rest of world Setting up the printer Checking the box contents Installing another language control panel Adjusting the display for easy viewing Installing the optional TrayPage Equipment Benefits See this section Getting the printer ready to faxChoosing a fax connection Method Using an RJ11 adapter Dialing and Sending menu appearsPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Page Installing network printers Networking the printer Shared printing Using an Ethernet connectionSharing the printer on the network on the host computer Using the point-and-print method Tips for installing a network printerUsing the peer-to-peer method Assigning an IP address Finding a printer/print server located on remote subnets Wireless troubleshootingFinding your MAC address Network key is invalid Network printer does not print Ethernet troubleshootingCannot print to the network printer Understanding the parts of the printer Learning about the printerUse Slot name Tray 2 base Optional Tray Use Using the control panel buttons and menus Using the control panel Description Press To Press To Navigating the control panel menus Press Understanding and using default settings Using Copy and the Copy Mode menu Use this Paper Handling submenu Menu item Using Photo and the Photo Card Mode menuHow to Using print settings Description of use and values Using the Photo MenuEditing photos Use tool Using the Print Files menu Using the Paper Handling submenu Menu items within Change Default Settings are Paper Handling submenu Using Fax and the Fax Mode menu Using Scan and the Scan Mode menu Using the Setup menu Using the Setup menu and submenus Settings Saved appears Using the Paper Handling submenu Using the Change Printer Default Settings submenu Using the Change Copy Default Settings submenu Using the Change Photo Default Settings submenu Using the Change Print File Default Settings submenu Using the Change Fax Default Settings submenu Using the Phone Book submenu Using the Ringing and Answering submenu Using the Fax Printing submenu Using the Dialing and Sending submenu Using the Change Bluetooth Default Settings submenu Using the Change Scan Default Settings submenuUsing the Change PictBridge Default Settings submenu Printing the Print Settings List Using the Network Setup submenu Wireless Setup Menu TCP/IP Menu Using the Maintenance menu Use this Learning about the software Using the printer softwareUsing the Productivity Suite Click Details Opening the All-In-One Center Using the All-In-One CenterSelect All-In-One Center Using the Scanning & Copying tab From this section You can Using the Saved Images tab Using the Solution CenterUsing the Maintain/Troubleshoot link Select Solution Center From here You can Opening Printing Preferences Using Printing PreferencesUsing the Printing Preferences tabs Tab Choices Using the Photo Editor Click File ª Save as Using the Toolbar Click Using the Fax Solutions Software Using Fast PicsClick Start ª Programs or Click Start ª Programs or All Close the Fax Solutions Software Loading paper and original documents Loading paper in TrayPage Pull Tray 1 completely out of the printer Page Loading various paper types in Tray Load up to Make sure Stacking, displaying, or storing Load up to Using the small media feeder Loading the optional Tray Load the paper Page Automatic Document Feeder paper capacity Loading original documents on the scanner glass Understanding and using tray linking Enabling tray linking Disabling tray linking Printing a document Click Properties, Preferences, Options, or SetupPrinting Printing multiple copies of a document Print or Printing a WebPrinting photos or images from a Web Normal Quick Black and White Text Only Click Print Now Printing files from a memory card or flash drivePrinting collated copies Collated Printing the last page first reverse page order Printing multiple pages on one sheet Printing transparencies Printing envelopes Printing cards Printing a banner Printing on both sides of the paper duplexing To cancel a print job using the computer Canceling a print jobTo cancel a print job using the control panel Canceling a job from the desktop Canceling a job from a Macintosh computer running Mac OS Inserting a memory card Working with photosRetrieving and managing photos Slot Memory card Inserting a flash drive 100 Viewing or printing photos Printing photos using the control panel101 102 Editing a photo before printingMenu item To select an option Printing all photos Printing photos from a digital camera using DpofViewing a slideshow on the control panel display 103 104 Printing photos stored on a memory device using Fast Pics Printing photos using the computer105 Click Manage Photos Click Show Folders 106Click View and Print Photos Click Hide Folders 107 Creating and printing a scrapbook or albumAdding text captions to a photo Click Manage Photos Click Save Now Printing photos using color effects108 Click Antiquing 109 Click File ª Print Setting the Bluetooth mode Using Bluetooth technologyInserting a Bluetooth adapter 110 Printing using Bluetooth 111 112 113 CopyingMaking a copy Automatic Document Feeder ADF Creating defaults for copying 114 Copying on both sides of the paper duplexing Copying photos115 Collating copies 116 Enlarging or reducing an image Repeating an image on one117 Making a copy lighter or darker Adjusting copy qualityCanceling a copy job 118 Scanning a document Scanning119 Advanced Scan Settings tabs Options Customizing scan settings using the computerClick Display Advanced Scan Settings 120 121 Scanning documents or images for e-mailingScanning text for editing Click Show Productivity Tools Scanning to a computer over a network Scanning images for editingScanning clear images from magazines or newspapers 122 Destination To cancel Canceling a scan job123 124 Destination Entering a fax number FaxingSending a fax 125 126 Method How to Sending a fax using the control panel 127 128 Sending a fax using the computerSending a broadcast fax at a scheduled time Click Fax a document in the All-in-One Sending a fax while listening to a call On Hook Dial 129 Receiving a fax with an answering machine Receiving a faxReceiving a fax automatically Receiving a fax manually Forwarding faxes Using Caller ID131 Click Change fax settings Setting Auto Answer to OnSetting up Speed Dial numbers Printing fax activity reports Click Adjust speed dial list and other fax settings Using the Phone Book133 Setting up a dialing prefix Customizing dial settings134 Setting the distinctive ring 135 Customizing settings using the Fax Setup Utility Customizing fax settingsSetting up to fax while behind a PBX 136 Tab 137Options 138 Setting up a fax footerCreating a fax cover page using the control panel Tab Options 139 Creating a fax cover page using the Productivity SuiteBlocking unwanted changes to fax settings Click Finished Blocking junk faxes 141 Changing print cartridges Installing print cartridgesMaintaining the printer Removing a used print cartridge 143 Aligning print cartridges Achieving better print qualityImproving print quality 144 Wiping the print cartridge nozzles and contacts Cleaning the print cartridge nozzles145 Preserving the print cartridges 146 Removing the printer from the Tray 2 base Cleaning the scanner glassOrdering supplies 147 Recycling Lexmark products Using genuine Lexmark print cartridgesRefilling a print cartridge 148 Incorrect language appears on the display TroubleshootingSetup troubleshooting 149 From the Printer Default Settings menu Setting the date and timeFrom the Initial Setup menu 150 Software does not install Power button is not lit151 Does not print 152 Printer does not recognize optional Tray Print troubleshootingCannot print from digital camera using PictBridge Duplex unit does not operate correctly 154 Poor text and graphic quality 155 Partial document or photo prints Poor quality at the edgesPrint speed is slow 156 Cannot print from a flash drive 157 Cannot print from a Bluetooth-enabled device Copy troubleshooting158 Poor copy quality Copier does not respondScanner unit does not close 159 Scanner does not respond Scan troubleshootingPartial document or photo copies Scan was not successful Partial document or photo scans Scanning takes too long or freezes the computerPoor scanned image quality Cannot scan to an application Cannot send or receive a fax Fax troubleshootingCannot scan to a computer over a network 162 Can send but not receive faxes 163 Can receive but not send faxes 164 Received fax has poor print quality Printer receives a blank fax165 Paper jam in the printer Jams and misfeeds troubleshootingCaller ID information is not displayed 166 Paper jam in the Automatic Document Feeder ADF 167 Paper jam in the duplex unit 168 Paper jam in Tray 1 or optional Tray 169 Paper jam in the small media feeder 170 171 Paper or specialty media misfeeds 172 Printer does not feed paper, envelopes, or specialty media Adjust the paper guidesWhen using media less than 8.5 inches wide Banner paper jams Memory card cannot be inserted Memory card troubleshootingNothing happens when memory card is inserted 174 Error message Error messagesGeneral error messages Solution Cartridge-related error messages 176 177 Procedure 178 179 Error message Solution Fax-related error messages180 181 182 183 184 Removing and reinstalling the software Resetting factory default settings185 Edition notice 186 Avis de conformité aux normes de l’industrie du Canada 187Industry Canada compliance statement Industry Canada Canada European Community EC directives conformity 188 Noise emission levels 189 190 191 Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Power consumption192 Uso del prodotto in Svizzera Index 193 194 195 196 197 198