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Lexmark 9300 Series manual Print troubleshooting, Printer does not recognize optional Tray, 153

Models: 9300 Series

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May need to reconnect power supply

Software may not be installed correctly

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 185.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

a In all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and then follow the directions on the computer screen.

Printer does not recognize optional Tray 2

Printer does not recognize optional Tray 2

Tray 2 does not operate correctly

•Make sure the connection between the optional Tray 2 and the printer is secure.

•Make sure the printer is aligned properly with the Tray 2 base.

For more information, see “Installing the optional Tray 2” on page 16.

Duplex unit does not operate correctly

Duplex unit may not be installed correctly

1Remove the duplex unit.

2Reinstall the duplex unit.

For more information, see “Paper jam in the duplex unit” on page 168.

Cannot print from digital camera using PictBridge

Enable PictBridge printing from camera

Make sure the camera is PictBridge-enabled

Check USB cable

Remove memory cards

Check messages

Enable PictBridge printing on the camera by selecting the correct USB mode. For more information, see the digital camera documentation.

1Disconnect the camera.

2Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to determine whether it is PictBridge-enabled.

Use only the USB cable that came with the camera.

Remove any memory cards from the printer.

If an error message appears on the display, see “Error messages” on page 175.

Print troubleshooting

•“Improving print quality” on page 154

•“Poor text and graphic quality” on page 155

•“Poor quality at the edges of the page” on page 156

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Lexmark 9300 Series manual Print troubleshooting, Printer does not recognize optional Tray, 153

Contents

Users Guide Series All-In-OneSafety information Contents Using the control panel buttons and menus Learning about the softwareLoading paper and original documents Working with photos PrintingCopying Using Bluetooth technologyScanning FaxingMaintaining the printer TroubleshootingMemory card troubleshooting 174 Index Page Description Where to find Where to findFinding information about the printer DescriptionClick Users Guide Select Lexmark Solution CenterHelp, or Help ª Help Topics Click Start ª Programs or All Programs ª LexmarkDescription Where to find US Where to find rest of world Checking the box contents Setting up the printerInstalling another language control panel Installing the optional Tray Adjusting the display for easy viewingPage Choosing a fax connection Getting the printer ready to faxEquipment Benefits See this section MethodDialing and Sending menu appears Using an RJ11 adapterPage Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jackConnecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Page Networking the printer Installing network printersUsing an Ethernet connection Shared printingSharing the printer on the network on the host computer Using the peer-to-peer method Tips for installing a network printerUsing the point-and-print method Assigning an IP addressFinding your MAC address Wireless troubleshootingFinding a printer/print server located on remote subnets Network key is invalidEthernet troubleshooting Network printer does not printCannot print to the network printer Learning about the printer Understanding the parts of the printerUse Slot name Tray 2 base Optional Tray Use Using the control panel Using the control panel buttons and menusDescription Press To Press To Press Navigating the control panel menusUnderstanding and using default settings Use this Using Copy and the Copy Mode menuPaper Handling submenu Using Photo and the Photo Card Mode menu Menu itemHow to Using print settings Editing photos Using the Photo MenuDescription of use and values Use toolUsing the Paper Handling submenu Using the Print Files menuPaper Handling submenu Menu items within Change Default Settings areUsing Fax and the Fax Mode menu Using Scan and the Scan Mode menu Using the Setup menu and submenus Using the Setup menuSettings Saved appears Using the Change Printer Default Settings submenu Using the Paper Handling submenuUsing the Change Photo Default Settings submenu Using the Change Copy Default Settings submenuUsing the Change Fax Default Settings submenu Using the Change Print File Default Settings submenuUsing the Ringing and Answering submenu Using the Phone Book submenuUsing the Dialing and Sending submenu Using the Fax Printing submenuUsing the Change Scan Default Settings submenu Using the Change Bluetooth Default Settings submenuUsing the Change PictBridge Default Settings submenu Using the Network Setup submenu Printing the Print Settings ListTCP/IP Menu Wireless Setup MenuUsing the Maintenance menu Use this Using the Productivity Suite Using the printer softwareLearning about the software Click DetailsUsing the All-In-One Center Opening the All-In-One CenterSelect All-In-One Center From this section You can Using the Scanning & Copying tabUsing the Solution Center Using the Saved Images tabUsing the Maintain/Troubleshoot link From here You can Select Solution CenterUsing the Printing Preferences tabs Using Printing PreferencesOpening Printing Preferences Tab ChoicesClick File ª Save as Using the Photo EditorClick Using the ToolbarUsing Fast Pics Using the Fax Solutions SoftwareClick Start ª Programs or Click Start ª Programs or All Close the Fax Solutions Software Loading paper in Tray Loading paper and original documentsPage Pull Tray 1 completely out of the printer Page Load up to Make sure Loading various paper types in TrayStacking, displaying, or storing Load up to Using the small media feeder Loading the optional Tray Load the paper Page Automatic Document Feeder paper capacity Loading original documents on the scanner glass Enabling tray linking Understanding and using tray linkingDisabling tray linking Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing multiple copies of a documentPrinting photos or images from a Web Printing a WebPrint or Normal Quick Black and White Text OnlyPrinting collated copies Printing files from a memory card or flash driveClick Print Now CollatedPrinting multiple pages on one sheet Printing the last page first reverse page orderPrinting envelopes Printing transparenciesPrinting a banner Printing cardsPrinting on both sides of the paper duplexing To cancel a print job using the control panel Canceling a print jobTo cancel a print job using the computer Canceling a job from the desktopCanceling a job from a Macintosh computer running Mac OS Retrieving and managing photos Working with photosInserting a memory card Slot Memory cardInserting a flash drive 100 Printing photos using the control panel Viewing or printing photos101 Editing a photo before printing 102Menu item To select an option Viewing a slideshow on the control panel display Printing photos from a digital camera using DpofPrinting all photos 103104 Printing photos using the computer Printing photos stored on a memory device using Fast Pics105 Click View and Print Photos 106Click Manage Photos Click Show Folders Click Hide FoldersAdding text captions to a photo Creating and printing a scrapbook or album107 Click Manage Photos108 Printing photos using color effectsClick Save Now Click AntiquingClick File ª Print 109Inserting a Bluetooth adapter Using Bluetooth technologySetting the Bluetooth mode 110111 Printing using Bluetooth112 Making a copy Copying113 Automatic Document Feeder ADF114 Creating defaults for copyingCopying photos Copying on both sides of the paper duplexing115 116 Collating copiesRepeating an image on one Enlarging or reducing an image117 Canceling a copy job Adjusting copy qualityMaking a copy lighter or darker 118Scanning Scanning a document119 Click Display Advanced Scan Settings Customizing scan settings using the computerAdvanced Scan Settings tabs Options 120Scanning text for editing Scanning documents or images for e-mailing121 Click Show Productivity ToolsScanning clear images from magazines or newspapers Scanning images for editingScanning to a computer over a network 122Canceling a scan job Destination To cancel123 Destination 124Sending a fax FaxingEntering a fax number 125Method How to 126127 Sending a fax using the control panelSending a broadcast fax at a scheduled time Sending a fax using the computer128 Click Fax a document in the All-in-One129 Sending a fax while listening to a call On Hook DialReceiving a fax automatically Receiving a faxReceiving a fax with an answering machine Receiving a fax manuallyUsing Caller ID Forwarding faxes131 Setting up Speed Dial numbers Setting Auto Answer to OnClick Change fax settings Printing fax activity reportsUsing the Phone Book Click Adjust speed dial list and other fax settings133 Customizing dial settings Setting up a dialing prefix134 135 Setting the distinctive ringSetting up to fax while behind a PBX Customizing fax settingsCustomizing settings using the Fax Setup Utility 136137 TabOptions Creating a fax cover page using the control panel Setting up a fax footer138 Tab OptionsBlocking unwanted changes to fax settings Creating a fax cover page using the Productivity Suite139 Click FinishedBlocking junk faxes 141 Maintaining the printer Installing print cartridgesChanging print cartridges Removing a used print cartridge143 Improving print quality Achieving better print qualityAligning print cartridges 144Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts145 146 Preserving the print cartridgesOrdering supplies Cleaning the scanner glassRemoving the printer from the Tray 2 base 147Refilling a print cartridge Using genuine Lexmark print cartridgesRecycling Lexmark products 148Setup troubleshooting TroubleshootingIncorrect language appears on the display 149From the Initial Setup menu Setting the date and timeFrom the Printer Default Settings menu 150Power button is not lit Software does not install151 152 Does not printCannot print from digital camera using PictBridge Print troubleshootingPrinter does not recognize optional Tray Duplex unit does not operate correctly154 155 Poor text and graphic qualityPrint speed is slow Poor quality at the edgesPartial document or photo prints 156157 Cannot print from a flash driveCopy troubleshooting Cannot print from a Bluetooth-enabled device158 Scanner unit does not close Copier does not respondPoor copy quality 159Partial document or photo copies Scan troubleshootingScanner does not respond Scan was not successfulPoor scanned image quality Scanning takes too long or freezes the computerPartial document or photo scans Cannot scan to an applicationCannot scan to a computer over a network Fax troubleshootingCannot send or receive a fax 162163 Can send but not receive faxes164 Can receive but not send faxesPrinter receives a blank fax Received fax has poor print quality165 Caller ID information is not displayed Jams and misfeeds troubleshootingPaper jam in the printer 166167 Paper jam in the Automatic Document Feeder ADF168 Paper jam in the duplex unit169 Paper jam in Tray 1 or optional Tray170 Paper jam in the small media feeder171 172 Paper or specialty media misfeedsWhen using media less than 8.5 inches wide Adjust the paper guidesPrinter does not feed paper, envelopes, or specialty media Banner paper jamsNothing happens when memory card is inserted Memory card troubleshootingMemory card cannot be inserted 174General error messages Error messagesError message Solution176 Cartridge-related error messages177 178 Procedure179 Fax-related error messages Error message Solution180 181 182 183 184 Resetting factory default settings Removing and reinstalling the software185 186 Edition noticeIndustry Canada compliance statement 187Avis de conformité aux normes de l’industrie du Canada Industry Canada Canada188 European Community EC directives conformity189 Noise emission levels190 Using this product in Switzerland 191Utilisation de ce produit en Suisse 192 Power consumptionVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera193 Index194 195 196 197 198