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Lexmark 9300 Series manual Troubleshooting, Setup troubleshooting, 149

Models: 9300 Series

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Troubleshooting

•“Setup troubleshooting” on page 149

•“Print troubleshooting” on page 153

•“Copy troubleshooting” on page 158

•“Scan troubleshooting” on page 160

•“Fax troubleshooting” on page 162

•“Jams and misfeeds troubleshooting” on page 166

•“Memory card troubleshooting” on page 174

•“Error messages” on page 175

•“Resetting factory default settings” on page 185

•“Removing and reinstalling the software” on page 185

Setup troubleshooting

•“Incorrect language appears on the display” on page 149

•“Power button is not lit” on page 151

•“Software does not install” on page 151

•“Page does not print” on page 152

•“Cannot print from digital camera using PictBridge” on page 153

•“Printer does not recognize optional Tray 2” on page 153

•“Duplex unit does not operate correctly” on page 153

Incorrect language appears on the display

Correcting a language selection during initial setup

1Press or repeatedly until the option for Language is highlighted.

2Press or repeatedly until the language you want appears on the display.

3Press or repeatedly until the option for Country is highlighted.

4Press or repeatedly until the your country or region appears on the display.

5Press or repeatedly until Set Date and Time is highlighted.

6Press .

7Set the date and time. For more information, “Setting the date and time” on page 150

8Press .

149

Image 149

Lexmark 9300 Series manual Troubleshooting, Setup troubleshooting, Incorrect language appears on the display, 149

Contents

Users Guide Series All-In-One Safety information Contents Loading paper and original documents Using the control panel buttons and menusLearning about the software Working with photos Printing Copying Using Bluetooth technologyScanning Faxing Maintaining the printer Troubleshooting Memory card troubleshooting 174 Index Page Description Where to find Where to findFinding information about the printer Description Click Users Guide Select Lexmark Solution CenterHelp, or Help ª Help Topics Click Start ª Programs or All Programs ª Lexmark Description Where to find US Where to find rest of world Checking the box contents Setting up the printer Installing another language control panel Installing the optional Tray Adjusting the display for easy viewingPage Choosing a fax connection Getting the printer ready to faxEquipment Benefits See this section Method Dialing and Sending menu appears Using an RJ11 adapterPage Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Page Networking the printer Installing network printers Sharing the printer on the network on the host computer Using an Ethernet connectionShared printing Using the peer-to-peer method Tips for installing a network printerUsing the point-and-print method Assigning an IP address Finding your MAC address Wireless troubleshootingFinding a printer/print server located on remote subnets Network key is invalid Cannot print to the network printer Ethernet troubleshootingNetwork printer does not print Use Learning about the printerUnderstanding the parts of the printer Slot name Tray 2 base Optional Tray Use Using the control panel Using the control panel buttons and menus Description Press To Press To Press Navigating the control panel menus Understanding and using default settings Use this Using Copy and the Copy Mode menu Paper Handling submenu How to Using Photo and the Photo Card Mode menuMenu item Using print settings Editing photos Using the Photo MenuDescription of use and values Use tool Using the Paper Handling submenu Using the Print Files menu Paper Handling submenu Menu items within Change Default Settings are Using Fax and the Fax Mode menu Using Scan and the Scan Mode menu Using the Setup menu and submenus Using the Setup menu Settings Saved appears Using the Change Printer Default Settings submenu Using the Paper Handling submenu Using the Change Photo Default Settings submenu Using the Change Copy Default Settings submenu Using the Change Fax Default Settings submenu Using the Change Print File Default Settings submenu Using the Ringing and Answering submenu Using the Phone Book submenu Using the Dialing and Sending submenu Using the Fax Printing submenu Using the Change PictBridge Default Settings submenu Using the Change Scan Default Settings submenuUsing the Change Bluetooth Default Settings submenu Using the Network Setup submenu Printing the Print Settings List TCP/IP Menu Wireless Setup Menu Using the Maintenance menu Use this Using the Productivity Suite Using the printer softwareLearning about the software Click Details Select All-In-One Center Using the All-In-One CenterOpening the All-In-One Center From this section You can Using the Scanning & Copying tab Using the Maintain/Troubleshoot link Using the Solution CenterUsing the Saved Images tab From here You can Select Solution Center Using the Printing Preferences tabs Using Printing PreferencesOpening Printing Preferences Tab Choices Click File ª Save as Using the Photo Editor Click Using the Toolbar Click Start ª Programs or Click Start ª Programs or All Using Fast PicsUsing the Fax Solutions Software Close the Fax Solutions Software Loading paper in Tray Loading paper and original documentsPage Pull Tray 1 completely out of the printer Page Load up to Make sure Loading various paper types in Tray Stacking, displaying, or storing Load up to Using the small media feeder Loading the optional Tray Load the paper Page Automatic Document Feeder paper capacity Loading original documents on the scanner glass Enabling tray linking Understanding and using tray linking Disabling tray linking Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing multiple copies of a document Printing photos or images from a Web Printing a WebPrint or Normal Quick Black and White Text Only Printing collated copies Printing files from a memory card or flash driveClick Print Now Collated Printing multiple pages on one sheet Printing the last page first reverse page order Printing envelopes Printing transparencies Printing a banner Printing cards Printing on both sides of the paper duplexing To cancel a print job using the control panel Canceling a print jobTo cancel a print job using the computer Canceling a job from the desktop Canceling a job from a Macintosh computer running Mac OS Retrieving and managing photos Working with photosInserting a memory card Slot Memory card Inserting a flash drive 100 101 Printing photos using the control panelViewing or printing photos Menu item To select an option Editing a photo before printing102 Viewing a slideshow on the control panel display Printing photos from a digital camera using DpofPrinting all photos 103 104 105 Printing photos using the computerPrinting photos stored on a memory device using Fast Pics Click View and Print Photos 106Click Manage Photos Click Show Folders Click Hide Folders Adding text captions to a photo Creating and printing a scrapbook or album107 Click Manage Photos 108 Printing photos using color effectsClick Save Now Click Antiquing Click File ª Print 109 Inserting a Bluetooth adapter Using Bluetooth technologySetting the Bluetooth mode 110 111 Printing using Bluetooth 112 Making a copy Copying113 Automatic Document Feeder ADF 114 Creating defaults for copying 115 Copying photosCopying on both sides of the paper duplexing 116 Collating copies 117 Repeating an image on oneEnlarging or reducing an image Canceling a copy job Adjusting copy qualityMaking a copy lighter or darker 118 119 ScanningScanning a document Click Display Advanced Scan Settings Customizing scan settings using the computerAdvanced Scan Settings tabs Options 120 Scanning text for editing Scanning documents or images for e-mailing121 Click Show Productivity Tools Scanning clear images from magazines or newspapers Scanning images for editingScanning to a computer over a network 122 123 Canceling a scan jobDestination To cancel Destination 124 Sending a fax FaxingEntering a fax number 125 Method How to 126 127 Sending a fax using the control panel Sending a broadcast fax at a scheduled time Sending a fax using the computer128 Click Fax a document in the All-in-One 129 Sending a fax while listening to a call On Hook Dial Receiving a fax automatically Receiving a faxReceiving a fax with an answering machine Receiving a fax manually 131 Using Caller IDForwarding faxes Setting up Speed Dial numbers Setting Auto Answer to OnClick Change fax settings Printing fax activity reports 133 Using the Phone BookClick Adjust speed dial list and other fax settings 134 Customizing dial settingsSetting up a dialing prefix 135 Setting the distinctive ring Setting up to fax while behind a PBX Customizing fax settingsCustomizing settings using the Fax Setup Utility 136 Options 137Tab Creating a fax cover page using the control panel Setting up a fax footer138 Tab Options Blocking unwanted changes to fax settings Creating a fax cover page using the Productivity Suite139 Click Finished Blocking junk faxes 141 Maintaining the printer Installing print cartridgesChanging print cartridges Removing a used print cartridge 143 Improving print quality Achieving better print qualityAligning print cartridges 144 145 Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts 146 Preserving the print cartridges Ordering supplies Cleaning the scanner glassRemoving the printer from the Tray 2 base 147 Refilling a print cartridge Using genuine Lexmark print cartridgesRecycling Lexmark products 148 Setup troubleshooting TroubleshootingIncorrect language appears on the display 149 From the Initial Setup menu Setting the date and timeFrom the Printer Default Settings menu 150 151 Power button is not litSoftware does not install 152 Does not print Cannot print from digital camera using PictBridge Print troubleshootingPrinter does not recognize optional Tray Duplex unit does not operate correctly 154 155 Poor text and graphic quality Print speed is slow Poor quality at the edgesPartial document or photo prints 156 157 Cannot print from a flash drive 158 Copy troubleshootingCannot print from a Bluetooth-enabled device Scanner unit does not close Copier does not respondPoor copy quality 159 Partial document or photo copies Scan troubleshootingScanner does not respond Scan was not successful Poor scanned image quality Scanning takes too long or freezes the computerPartial document or photo scans Cannot scan to an application Cannot scan to a computer over a network Fax troubleshootingCannot send or receive a fax 162 163 Can send but not receive faxes 164 Can receive but not send faxes 165 Printer receives a blank faxReceived fax has poor print quality Caller ID information is not displayed Jams and misfeeds troubleshootingPaper jam in the printer 166 167 Paper jam in the Automatic Document Feeder ADF 168 Paper jam in the duplex unit 169 Paper jam in Tray 1 or optional Tray 170 Paper jam in the small media feeder 171 172 Paper or specialty media misfeeds When using media less than 8.5 inches wide Adjust the paper guidesPrinter does not feed paper, envelopes, or specialty media Banner paper jams Nothing happens when memory card is inserted Memory card troubleshootingMemory card cannot be inserted 174 General error messages Error messagesError message Solution 176 Cartridge-related error messages 177 178 Procedure 179 180 Fax-related error messagesError message Solution 181 182 183 184 185 Resetting factory default settingsRemoving and reinstalling the software 186 Edition notice Industry Canada compliance statement 187Avis de conformité aux normes de l’industrie du Canada Industry Canada Canada 188 European Community EC directives conformity 189 Noise emission levels 190 Utilisation de ce produit en Suisse Using this product in Switzerland191 192 Power consumptionVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera 193 Index 194 195 196 197 198