Does not print, 152 | Lexmark 9300 Series specification

Other software may be running

Software may not be installed correctly

1Close all open software applications.

2Disable any anti-virus programs.

3Double-click the My Computer icon.

In Windows XP, click Start to access the My Computer icon.

4Double-click the CD–ROM drive icon.

5If necessary, double-click setup.exe.

6Follow the instructions on the computer screen to install the software.

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 185.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

a In all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and then follow the directions on the computer screen.

Page does not print

Check messages

Check power

Paper may not be loaded correctly

Check ink

Cartridges may have tape on them

Make sure the printer is set as the default printer and is not on hold or paused.

If an error message is displayed, see “Error messages” on page 175.

If the light is not on, see “Power button is not lit” on page 151.

Remove and then load paper.

Check the ink levels, and install new print cartridges if necessary.

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

1

2

3Reinsert the cartridges.

1Click:

•In Windows XP Pro: Start ª Settings ª Printers and Faxes.

•In Windows XP Home: Start ª Control Panel ª Printers and Faxes.

•In Windows 2000: Start ª Settings ª Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

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Lexmark 9300 Series manual Does not print, 152

Contents

Series All-In-One Users Guide Safety information Contents Loading paper and original documents Using the control panel buttons and menusLearning about the software Printing Working with photos Using Bluetooth technology CopyingScanning Faxing Troubleshooting Maintaining the printer Memory card troubleshooting 174 Index Page Where to find Description Where to findFinding information about the printer Description Select Lexmark Solution Center Click Users GuideHelp, or Help ª Help Topics Click Start ª Programs or All Programs ª Lexmark Description Where to find US Where to find rest of world Setting up the printer Checking the box contents Installing another language control panel Adjusting the display for easy viewing Installing the optional TrayPage Getting the printer ready to fax Choosing a fax connectionEquipment Benefits See this section Method Using an RJ11 adapter Dialing and Sending menu appearsPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Page Installing network printers Networking the printer Sharing the printer on the network on the host computer Using an Ethernet connectionShared printing Tips for installing a network printer Using the peer-to-peer methodUsing the point-and-print method Assigning an IP address Wireless troubleshooting Finding your MAC addressFinding a printer/print server located on remote subnets Network key is invalid Cannot print to the network printer Ethernet troubleshootingNetwork printer does not print Use Learning about the printerUnderstanding the parts of the printer Slot name Tray 2 base Optional Tray Use Using the control panel buttons and menus Using the control panel Description Press To Press To Navigating the control panel menus Press Understanding and using default settings Using Copy and the Copy Mode menu Use this Paper Handling submenu How to Using Photo and the Photo Card Mode menuMenu item Using print settings Using the Photo Menu Editing photosDescription of use and values Use tool Using the Print Files menu Using the Paper Handling submenu Menu items within Change Default Settings are Paper Handling submenu Using Fax and the Fax Mode menu Using Scan and the Scan Mode menu Using the Setup menu Using the Setup menu and submenus Settings Saved appears Using the Paper Handling submenu Using the Change Printer Default Settings submenu Using the Change Copy Default Settings submenu Using the Change Photo Default Settings submenu Using the Change Print File Default Settings submenu Using the Change Fax Default Settings submenu Using the Phone Book submenu Using the Ringing and Answering submenu Using the Fax Printing submenu Using the Dialing and Sending submenu Using the Change PictBridge Default Settings submenu Using the Change Scan Default Settings submenuUsing the Change Bluetooth Default Settings submenu Printing the Print Settings List Using the Network Setup submenu Wireless Setup Menu TCP/IP Menu Using the Maintenance menu Use this Using the printer software Using the Productivity SuiteLearning about the software Click Details Select All-In-One Center Using the All-In-One CenterOpening the All-In-One Center Using the Scanning & Copying tab From this section You can Using the Maintain/Troubleshoot link Using the Solution CenterUsing the Saved Images tab Select Solution Center From here You can Using Printing Preferences Using the Printing Preferences tabsOpening Printing Preferences Tab Choices Using the Photo Editor Click File ª Save as Using the Toolbar Click Click Start ª Programs or Click Start ª Programs or All Using Fast PicsUsing the Fax Solutions Software Close the Fax Solutions Software Loading paper and original documents Loading paper in TrayPage Pull Tray 1 completely out of the printer Page Loading various paper types in Tray Load up to Make sure Stacking, displaying, or storing Load up to Using the small media feeder Loading the optional Tray Load the paper Page Automatic Document Feeder paper capacity Loading original documents on the scanner glass Understanding and using tray linking Enabling tray linking Disabling tray linking Click Properties, Preferences, Options, or Setup PrintingPrinting a document Printing multiple copies of a document Printing a Web Printing photos or images from a WebPrint or Normal Quick Black and White Text Only Printing files from a memory card or flash drive Printing collated copiesClick Print Now Collated Printing the last page first reverse page order Printing multiple pages on one sheet Printing transparencies Printing envelopes Printing cards Printing a banner Printing on both sides of the paper duplexing Canceling a print job To cancel a print job using the control panelTo cancel a print job using the computer Canceling a job from the desktop Canceling a job from a Macintosh computer running Mac OS Working with photos Retrieving and managing photosInserting a memory card Slot Memory card Inserting a flash drive 100 101 Printing photos using the control panelViewing or printing photos Menu item To select an option Editing a photo before printing102 Printing photos from a digital camera using Dpof Viewing a slideshow on the control panel displayPrinting all photos 103 104 105 Printing photos using the computerPrinting photos stored on a memory device using Fast Pics 106 Click View and Print PhotosClick Manage Photos Click Show Folders Click Hide Folders Creating and printing a scrapbook or album Adding text captions to a photo107 Click Manage Photos Printing photos using color effects 108Click Save Now Click Antiquing 109 Click File ª Print Using Bluetooth technology Inserting a Bluetooth adapterSetting the Bluetooth mode 110 Printing using Bluetooth 111 112 Copying Making a copy113 Automatic Document Feeder ADF Creating defaults for copying 114 115 Copying photosCopying on both sides of the paper duplexing Collating copies 116 117 Repeating an image on oneEnlarging or reducing an image Adjusting copy quality Canceling a copy jobMaking a copy lighter or darker 118 119 ScanningScanning a document Customizing scan settings using the computer Click Display Advanced Scan SettingsAdvanced Scan Settings tabs Options 120 Scanning documents or images for e-mailing Scanning text for editing121 Click Show Productivity Tools Scanning images for editing Scanning clear images from magazines or newspapersScanning to a computer over a network 122 123 Canceling a scan jobDestination To cancel 124 Destination Faxing Sending a faxEntering a fax number 125 126 Method How to Sending a fax using the control panel 127 Sending a fax using the computer Sending a broadcast fax at a scheduled time128 Click Fax a document in the All-in-One Sending a fax while listening to a call On Hook Dial 129 Receiving a fax Receiving a fax automaticallyReceiving a fax with an answering machine Receiving a fax manually 131 Using Caller IDForwarding faxes Setting Auto Answer to On Setting up Speed Dial numbersClick Change fax settings Printing fax activity reports 133 Using the Phone BookClick Adjust speed dial list and other fax settings 134 Customizing dial settingsSetting up a dialing prefix Setting the distinctive ring 135 Customizing fax settings Setting up to fax while behind a PBXCustomizing settings using the Fax Setup Utility 136 Options 137Tab Setting up a fax footer Creating a fax cover page using the control panel138 Tab Options Creating a fax cover page using the Productivity Suite Blocking unwanted changes to fax settings139 Click Finished Blocking junk faxes 141 Installing print cartridges Maintaining the printerChanging print cartridges Removing a used print cartridge 143 Achieving better print quality Improving print qualityAligning print cartridges 144 145 Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts Preserving the print cartridges 146 Cleaning the scanner glass Ordering suppliesRemoving the printer from the Tray 2 base 147 Using genuine Lexmark print cartridges Refilling a print cartridgeRecycling Lexmark products 148 Troubleshooting Setup troubleshootingIncorrect language appears on the display 149 Setting the date and time From the Initial Setup menuFrom the Printer Default Settings menu 150 151 Power button is not litSoftware does not install Does not print 152 Print troubleshooting Cannot print from digital camera using PictBridgePrinter does not recognize optional Tray Duplex unit does not operate correctly 154 Poor text and graphic quality 155 Poor quality at the edges Print speed is slowPartial document or photo prints 156 Cannot print from a flash drive 157 158 Copy troubleshootingCannot print from a Bluetooth-enabled device Copier does not respond Scanner unit does not closePoor copy quality 159 Scan troubleshooting Partial document or photo copiesScanner does not respond Scan was not successful Scanning takes too long or freezes the computer Poor scanned image qualityPartial document or photo scans Cannot scan to an application Fax troubleshooting Cannot scan to a computer over a networkCannot send or receive a fax 162 Can send but not receive faxes 163 Can receive but not send faxes 164 165 Printer receives a blank faxReceived fax has poor print quality Jams and misfeeds troubleshooting Caller ID information is not displayedPaper jam in the printer 166 Paper jam in the Automatic Document Feeder ADF 167 Paper jam in the duplex unit 168 Paper jam in Tray 1 or optional Tray 169 Paper jam in the small media feeder 170 171 Paper or specialty media misfeeds 172 Adjust the paper guides When using media less than 8.5 inches widePrinter does not feed paper, envelopes, or specialty media Banner paper jams Memory card troubleshooting Nothing happens when memory card is insertedMemory card cannot be inserted 174 Error messages General error messagesError message Solution Cartridge-related error messages 176 177 Procedure 178 179 180 Fax-related error messagesError message Solution 181 182 183 184 185 Resetting factory default settingsRemoving and reinstalling the software Edition notice 186 187 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Industry Canada Canada European Community EC directives conformity 188 Noise emission levels 189 190 Utilisation de ce produit en Suisse Using this product in Switzerland191 Power consumption 192Verwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Index 193 194 195 196 197 198