Copier does not respond, Poor copy quality | Lexmark 9300 Series

Copier does not respond

Check messages

Check power

Software may not be installed correctly

If an error message is displayed, see “Error messages” on page 175.

If the light is not on, see “Power button is not lit” on page 151.

For more information, see “Software may not be installed correctly” on page 153.

Scanner unit does not close

Check for obstructions

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

•	Blank pages	•	Skewed lines
•	Checkerboard pattern	•	Smudges
• Distorted graphics or pictures		•	Streaks
•	Missing characters	•	Unexpected characters
•	Faded print	•	White lines in print

•Dark print

Check messages

Check ink

Clean the scanner glass

Review steps to improve print quality

Adjust the brightness of the copy

Check quality of original document

Are you scanning from

anewspaper, magazine, or glossy paper?

Check document placement

If an error message is displayed, see “Error messages” on page 175.

Check the ink levels, and install a new print cartridge if necessary.

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

See “Improving print quality” on page 144.

1Load the document facedown on the scanner glass.

2From the control panel, press or repeatedly until Copy is highlighted.

3Press .

4Press or repeatedly until you reach Lighter/Darker.

5Press or repeatedly to lighten or darken the copy.

6Press .

If the quality of the original document is not satisfactory, try using a clearer version of the document or image.

If you are copying or scanning from a newspaper, magazine, or glossy paper, see “Scanning clear images from magazines or newspapers” on page 122.

Make sure the document or photo is loaded facedown on the scanner glass in the upper left-hand corner.

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Image 159

Lexmark 9300 Series manual Copier does not respond, Scanner unit does not close, Poor copy quality, 159

Contents

Users Guide Series All-In-One Safety information Contents Using the control panel buttons and menus Learning about the softwareLoading paper and original documents Working with photos Printing Faxing Using Bluetooth technologyCopying Scanning Maintaining the printer Troubleshooting Memory card troubleshooting 174 Index Page Description Where to findDescription Where to find Finding information about the printer Click Start ª Programs or All Programs ª Lexmark Select Lexmark Solution CenterClick Users Guide Help, or Help ª Help Topics Description Where to find US Where to find rest of world Checking the box contents Setting up the printer Installing another language control panel Installing the optional Tray Adjusting the display for easy viewingPage Method Getting the printer ready to faxChoosing a fax connection Equipment Benefits See this section Dialing and Sending menu appears Using an RJ11 adapterPage Country/region Connecting directly to a telephone wall jack in Germany Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Page Networking the printer Installing network printers Using an Ethernet connection Shared printingSharing the printer on the network on the host computer Assigning an IP address Tips for installing a network printerUsing the peer-to-peer method Using the point-and-print method Network key is invalid Wireless troubleshootingFinding your MAC address Finding a printer/print server located on remote subnets Ethernet troubleshooting Network printer does not printCannot print to the network printer Learning about the printer Understanding the parts of the printerUse Slot name Tray 2 base Optional Tray Use Using the control panel Using the control panel buttons and menus Description Press To Press To Press Navigating the control panel menus Understanding and using default settings Use this Using Copy and the Copy Mode menu Paper Handling submenu Using Photo and the Photo Card Mode menu Menu itemHow to Using print settings Use tool Using the Photo MenuEditing photos Description of use and values Using the Paper Handling submenu Using the Print Files menu Paper Handling submenu Menu items within Change Default Settings are Using Fax and the Fax Mode menu Using Scan and the Scan Mode menu Using the Setup menu and submenus Using the Setup menu Settings Saved appears Using the Change Printer Default Settings submenu Using the Paper Handling submenu Using the Change Photo Default Settings submenu Using the Change Copy Default Settings submenu Using the Change Fax Default Settings submenu Using the Change Print File Default Settings submenu Using the Ringing and Answering submenu Using the Phone Book submenu Using the Dialing and Sending submenu Using the Fax Printing submenu Using the Change Scan Default Settings submenu Using the Change Bluetooth Default Settings submenuUsing the Change PictBridge Default Settings submenu Using the Network Setup submenu Printing the Print Settings List TCP/IP Menu Wireless Setup Menu Using the Maintenance menu Use this Click Details Using the printer softwareUsing the Productivity Suite Learning about the software Using the All-In-One Center Opening the All-In-One CenterSelect All-In-One Center From this section You can Using the Scanning & Copying tab Using the Solution Center Using the Saved Images tabUsing the Maintain/Troubleshoot link From here You can Select Solution Center Tab Choices Using Printing PreferencesUsing the Printing Preferences tabs Opening Printing Preferences Click File ª Save as Using the Photo Editor Click Using the Toolbar Using Fast Pics Using the Fax Solutions SoftwareClick Start ª Programs or Click Start ª Programs or All Close the Fax Solutions Software Loading paper in Tray Loading paper and original documentsPage Pull Tray 1 completely out of the printer Page Load up to Make sure Loading various paper types in Tray Stacking, displaying, or storing Load up to Using the small media feeder Loading the optional Tray Load the paper Page Automatic Document Feeder paper capacity Loading original documents on the scanner glass Enabling tray linking Understanding and using tray linking Disabling tray linking Printing multiple copies of a document Click Properties, Preferences, Options, or SetupPrinting Printing a document Normal Quick Black and White Text Only Printing a WebPrinting photos or images from a Web Print or Collated Printing files from a memory card or flash drivePrinting collated copies Click Print Now Printing multiple pages on one sheet Printing the last page first reverse page order Printing envelopes Printing transparencies Printing a banner Printing cards Printing on both sides of the paper duplexing Canceling a job from the desktop Canceling a print jobTo cancel a print job using the control panel To cancel a print job using the computer Canceling a job from a Macintosh computer running Mac OS Slot Memory card Working with photosRetrieving and managing photos Inserting a memory card Inserting a flash drive 100 Printing photos using the control panel Viewing or printing photos101 Editing a photo before printing 102Menu item To select an option 103 Printing photos from a digital camera using DpofViewing a slideshow on the control panel display Printing all photos 104 Printing photos using the computer Printing photos stored on a memory device using Fast Pics105 Click Hide Folders 106Click View and Print Photos Click Manage Photos Click Show Folders Click Manage Photos Creating and printing a scrapbook or albumAdding text captions to a photo 107 Click Antiquing Printing photos using color effects108 Click Save Now Click File ª Print 109 110 Using Bluetooth technologyInserting a Bluetooth adapter Setting the Bluetooth mode 111 Printing using Bluetooth 112 Automatic Document Feeder ADF CopyingMaking a copy 113 114 Creating defaults for copying Copying photos Copying on both sides of the paper duplexing115 116 Collating copies Repeating an image on one Enlarging or reducing an image117 118 Adjusting copy qualityCanceling a copy job Making a copy lighter or darker Scanning Scanning a document119 120 Customizing scan settings using the computerClick Display Advanced Scan Settings Advanced Scan Settings tabs Options Click Show Productivity Tools Scanning documents or images for e-mailingScanning text for editing 121 122 Scanning images for editingScanning clear images from magazines or newspapers Scanning to a computer over a network Canceling a scan job Destination To cancel123 Destination 124 125 FaxingSending a fax Entering a fax number Method How to 126 127 Sending a fax using the control panel Click Fax a document in the All-in-One Sending a fax using the computerSending a broadcast fax at a scheduled time 128 129 Sending a fax while listening to a call On Hook Dial Receiving a fax manually Receiving a faxReceiving a fax automatically Receiving a fax with an answering machine Using Caller ID Forwarding faxes131 Printing fax activity reports Setting Auto Answer to OnSetting up Speed Dial numbers Click Change fax settings Using the Phone Book Click Adjust speed dial list and other fax settings133 Customizing dial settings Setting up a dialing prefix134 135 Setting the distinctive ring 136 Customizing fax settingsSetting up to fax while behind a PBX Customizing settings using the Fax Setup Utility 137 TabOptions Tab Options Setting up a fax footerCreating a fax cover page using the control panel 138 Click Finished Creating a fax cover page using the Productivity SuiteBlocking unwanted changes to fax settings 139 Blocking junk faxes 141 Removing a used print cartridge Installing print cartridgesMaintaining the printer Changing print cartridges 143 144 Achieving better print qualityImproving print quality Aligning print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts145 146 Preserving the print cartridges 147 Cleaning the scanner glassOrdering supplies Removing the printer from the Tray 2 base 148 Using genuine Lexmark print cartridgesRefilling a print cartridge Recycling Lexmark products 149 TroubleshootingSetup troubleshooting Incorrect language appears on the display 150 Setting the date and timeFrom the Initial Setup menu From the Printer Default Settings menu Power button is not lit Software does not install151 152 Does not print Duplex unit does not operate correctly Print troubleshootingCannot print from digital camera using PictBridge Printer does not recognize optional Tray 154 155 Poor text and graphic quality 156 Poor quality at the edgesPrint speed is slow Partial document or photo prints 157 Cannot print from a flash drive Copy troubleshooting Cannot print from a Bluetooth-enabled device158 159 Copier does not respondScanner unit does not close Poor copy quality Scan was not successful Scan troubleshootingPartial document or photo copies Scanner does not respond Cannot scan to an application Scanning takes too long or freezes the computerPoor scanned image quality Partial document or photo scans 162 Fax troubleshootingCannot scan to a computer over a network Cannot send or receive a fax 163 Can send but not receive faxes 164 Can receive but not send faxes Printer receives a blank fax Received fax has poor print quality165 166 Jams and misfeeds troubleshootingCaller ID information is not displayed Paper jam in the printer 167 Paper jam in the Automatic Document Feeder ADF 168 Paper jam in the duplex unit 169 Paper jam in Tray 1 or optional Tray 170 Paper jam in the small media feeder 171 172 Paper or specialty media misfeeds Banner paper jams Adjust the paper guidesWhen using media less than 8.5 inches wide Printer does not feed paper, envelopes, or specialty media 174 Memory card troubleshootingNothing happens when memory card is inserted Memory card cannot be inserted Solution Error messagesGeneral error messages Error message 176 Cartridge-related error messages 177 178 Procedure 179 Fax-related error messages Error message Solution180 181 182 183 184 Resetting factory default settings Removing and reinstalling the software185 186 Edition notice Industry Canada Canada 187Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 188 European Community EC directives conformity 189 Noise emission levels 190 Using this product in Switzerland 191Utilisation de ce produit en Suisse Uso del prodotto in Svizzera Power consumption192 Verwendung dieses Produkts in der Schweiz 193 Index 194 195 196 197 198