Paper or specialty media misfeeds, 172 | Lexmark 9300 Series

6Close the rear access door.

7Align and install the duplex unit.

8Press .

Paper or specialty media misfeeds

If paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together, try the following solutions.

Check paper condition

Check paper loading

Remove each sheet as it is printed

Use only new, unwrinkled paper.

•Load a smaller amount of paper into the printer.

•Load paper with the print side facing down. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

See “Loading various paper types in Tray 1” on page 78 for information about:

•Maximum loading amounts per paper type

•Specific loading instructions for supported paper and specialty media

Remove each sheet as it exits, and let it dry completely before stacking.

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Lexmark 9300 Series manual Paper or specialty media misfeeds, 172

Contents

Series All-In-One Users Guide Safety information Contents Learning about the software Using the control panel buttons and menusLoading paper and original documents Printing Working with photos Using Bluetooth technology CopyingScanning Faxing Troubleshooting Maintaining the printer Memory card troubleshooting 174 Index Page Where to find Description Where to findFinding information about the printer Description Select Lexmark Solution Center Click Users GuideHelp, or Help ª Help Topics Click Start ª Programs or All Programs ª Lexmark Description Where to find US Where to find rest of world Setting up the printer Checking the box contents Installing another language control panel Adjusting the display for easy viewing Installing the optional TrayPage Getting the printer ready to fax Choosing a fax connectionEquipment Benefits See this section Method Using an RJ11 adapter Dialing and Sending menu appearsPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Page Installing network printers Networking the printer Shared printing Using an Ethernet connectionSharing the printer on the network on the host computer Tips for installing a network printer Using the peer-to-peer methodUsing the point-and-print method Assigning an IP address Wireless troubleshooting Finding your MAC addressFinding a printer/print server located on remote subnets Network key is invalid Network printer does not print Ethernet troubleshootingCannot print to the network printer Understanding the parts of the printer Learning about the printerUse Slot name Tray 2 base Optional Tray Use Using the control panel buttons and menus Using the control panel Description Press To Press To Navigating the control panel menus Press Understanding and using default settings Using Copy and the Copy Mode menu Use this Paper Handling submenu Menu item Using Photo and the Photo Card Mode menuHow to Using print settings Using the Photo Menu Editing photosDescription of use and values Use tool Using the Print Files menu Using the Paper Handling submenu Menu items within Change Default Settings are Paper Handling submenu Using Fax and the Fax Mode menu Using Scan and the Scan Mode menu Using the Setup menu Using the Setup menu and submenus Settings Saved appears Using the Paper Handling submenu Using the Change Printer Default Settings submenu Using the Change Copy Default Settings submenu Using the Change Photo Default Settings submenu Using the Change Print File Default Settings submenu Using the Change Fax Default Settings submenu Using the Phone Book submenu Using the Ringing and Answering submenu Using the Fax Printing submenu Using the Dialing and Sending submenu Using the Change Bluetooth Default Settings submenu Using the Change Scan Default Settings submenuUsing the Change PictBridge Default Settings submenu Printing the Print Settings List Using the Network Setup submenu Wireless Setup Menu TCP/IP Menu Using the Maintenance menu Use this Using the printer software Using the Productivity SuiteLearning about the software Click Details Opening the All-In-One Center Using the All-In-One CenterSelect All-In-One Center Using the Scanning & Copying tab From this section You can Using the Saved Images tab Using the Solution CenterUsing the Maintain/Troubleshoot link Select Solution Center From here You can Using Printing Preferences Using the Printing Preferences tabsOpening Printing Preferences Tab Choices Using the Photo Editor Click File ª Save as Using the Toolbar Click Using the Fax Solutions Software Using Fast PicsClick Start ª Programs or Click Start ª Programs or All Close the Fax Solutions Software Loading paper and original documents Loading paper in TrayPage Pull Tray 1 completely out of the printer Page Loading various paper types in Tray Load up to Make sure Stacking, displaying, or storing Load up to Using the small media feeder Loading the optional Tray Load the paper Page Automatic Document Feeder paper capacity Loading original documents on the scanner glass Understanding and using tray linking Enabling tray linking Disabling tray linking Click Properties, Preferences, Options, or Setup PrintingPrinting a document Printing multiple copies of a document Printing a Web Printing photos or images from a WebPrint or Normal Quick Black and White Text Only Printing files from a memory card or flash drive Printing collated copiesClick Print Now Collated Printing the last page first reverse page order Printing multiple pages on one sheet Printing transparencies Printing envelopes Printing cards Printing a banner Printing on both sides of the paper duplexing Canceling a print job To cancel a print job using the control panelTo cancel a print job using the computer Canceling a job from the desktop Canceling a job from a Macintosh computer running Mac OS Working with photos Retrieving and managing photosInserting a memory card Slot Memory card Inserting a flash drive 100 Viewing or printing photos Printing photos using the control panel101 102 Editing a photo before printingMenu item To select an option Printing photos from a digital camera using Dpof Viewing a slideshow on the control panel displayPrinting all photos 103 104 Printing photos stored on a memory device using Fast Pics Printing photos using the computer105 106 Click View and Print PhotosClick Manage Photos Click Show Folders Click Hide Folders Creating and printing a scrapbook or album Adding text captions to a photo107 Click Manage Photos Printing photos using color effects 108Click Save Now Click Antiquing 109 Click File ª Print Using Bluetooth technology Inserting a Bluetooth adapterSetting the Bluetooth mode 110 Printing using Bluetooth 111 112 Copying Making a copy113 Automatic Document Feeder ADF Creating defaults for copying 114 Copying on both sides of the paper duplexing Copying photos115 Collating copies 116 Enlarging or reducing an image Repeating an image on one117 Adjusting copy quality Canceling a copy jobMaking a copy lighter or darker 118 Scanning a document Scanning119 Customizing scan settings using the computer Click Display Advanced Scan SettingsAdvanced Scan Settings tabs Options 120 Scanning documents or images for e-mailing Scanning text for editing121 Click Show Productivity Tools Scanning images for editing Scanning clear images from magazines or newspapersScanning to a computer over a network 122 Destination To cancel Canceling a scan job123 124 Destination Faxing Sending a faxEntering a fax number 125 126 Method How to Sending a fax using the control panel 127 Sending a fax using the computer Sending a broadcast fax at a scheduled time128 Click Fax a document in the All-in-One Sending a fax while listening to a call On Hook Dial 129 Receiving a fax Receiving a fax automaticallyReceiving a fax with an answering machine Receiving a fax manually Forwarding faxes Using Caller ID131 Setting Auto Answer to On Setting up Speed Dial numbersClick Change fax settings Printing fax activity reports Click Adjust speed dial list and other fax settings Using the Phone Book133 Setting up a dialing prefix Customizing dial settings134 Setting the distinctive ring 135 Customizing fax settings Setting up to fax while behind a PBXCustomizing settings using the Fax Setup Utility 136 Tab 137Options Setting up a fax footer Creating a fax cover page using the control panel138 Tab Options Creating a fax cover page using the Productivity Suite Blocking unwanted changes to fax settings139 Click Finished Blocking junk faxes 141 Installing print cartridges Maintaining the printerChanging print cartridges Removing a used print cartridge 143 Achieving better print quality Improving print qualityAligning print cartridges 144 Wiping the print cartridge nozzles and contacts Cleaning the print cartridge nozzles145 Preserving the print cartridges 146 Cleaning the scanner glass Ordering suppliesRemoving the printer from the Tray 2 base 147 Using genuine Lexmark print cartridges Refilling a print cartridgeRecycling Lexmark products 148 Troubleshooting Setup troubleshootingIncorrect language appears on the display 149 Setting the date and time From the Initial Setup menuFrom the Printer Default Settings menu 150 Software does not install Power button is not lit151 Does not print 152 Print troubleshooting Cannot print from digital camera using PictBridgePrinter does not recognize optional Tray Duplex unit does not operate correctly 154 Poor text and graphic quality 155 Poor quality at the edges Print speed is slowPartial document or photo prints 156 Cannot print from a flash drive 157 Cannot print from a Bluetooth-enabled device Copy troubleshooting158 Copier does not respond Scanner unit does not closePoor copy quality 159 Scan troubleshooting Partial document or photo copiesScanner does not respond Scan was not successful Scanning takes too long or freezes the computer Poor scanned image qualityPartial document or photo scans Cannot scan to an application Fax troubleshooting Cannot scan to a computer over a networkCannot send or receive a fax 162 Can send but not receive faxes 163 Can receive but not send faxes 164 Received fax has poor print quality Printer receives a blank fax165 Jams and misfeeds troubleshooting Caller ID information is not displayedPaper jam in the printer 166 Paper jam in the Automatic Document Feeder ADF 167 Paper jam in the duplex unit 168 Paper jam in Tray 1 or optional Tray 169 Paper jam in the small media feeder 170 171 Paper or specialty media misfeeds 172 Adjust the paper guides When using media less than 8.5 inches widePrinter does not feed paper, envelopes, or specialty media Banner paper jams Memory card troubleshooting Nothing happens when memory card is insertedMemory card cannot be inserted 174 Error messages General error messagesError message Solution Cartridge-related error messages 176 177 Procedure 178 179 Error message Solution Fax-related error messages180 181 182 183 184 Removing and reinstalling the software Resetting factory default settings185 Edition notice 186 187 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Industry Canada Canada European Community EC directives conformity 188 Noise emission levels 189 190 191 Using this product in SwitzerlandUtilisation de ce produit en Suisse Power consumption 192Verwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Index 193 194 195 196 197 198