queuing, 3-4
redirection of hunt group calls, 3-4Redirection on No Answer, 3-5Station Hunting, 3-5
stroke counts, 3-4VuStats, 3-5
Automatic Message Scan, 9-6Automatic Number Identification, 12-13Automatic Route Selection
Attendant Crisis Alert, 5-7description, 12-4
Generalized Route Selection, 12-4subnetwork trunking, 12-4World Class Routing, 12-2
Automatic Transmission Measurement System, 12-19Automatic Wakeup, 5-1
auxiliary cabinets, 1-12auxiliary trunks, 12-9
B
Bchannels, 12-13backup
D channels, 12-15translations, 1-15
barrier codes, remote access, 12-6Basic Call Management System
adjunct processors, 3-13Call Center, 3-13measurements, 3-14reports, 3-14
Bearer Capability Class description, 12-6requirements, 12-6
bearer channels, 12-12BRI, description, 12-12Bridged Call Appearance, 10-2
bridges, Quorum A-28conference, 10-12Broadcasting, 9-5
Bulk administration, 14-3BX.25 interface, 1-23
C
cabinets auxiliary, 1-12
compact single-carrier,1-7control, 1-9
duplicated control, 1-9expansion control, 1-9expansion port networks, 1-12multi-carrier,1-11multicarrier, 1-11
port, 1-9
processor port network, 1-11single-carrier,1-9
types, 1-6
Call Accounting systems, 14-15
Call Accounting, INTUITY Lodging, 5-5
Call Answering for Nonresident Subscribers, 9-5Call Answering for Nonresident Subscribers,
telecommuting, 7-4Call Center, 3-1
Automatic Call Distribution (ACD, 3-2
Basic Call Management System, 3-13Call Vectoring, 3-5
CallVisor ASAI, 3-11capabilities, 3-1
CentreVu Call Management System, 3-12Computer-Telephone Integration, 3-18DEFINITY Extender, 3-11
Expert Agent Selection, 2-18,3-8HOME AGENT, 3-11Look-Ahead Interflow, 3-7Messaging, Call Prompting, 3-8packages available, 3-16routing, 3-1
setting up, 3-15
Call Charge information, 14-14Call Coverage
AUDIX, 10-6
call redirection, 3-4description, 10-4options, 10-6Time-of-Day,10-4
Call Detail Recording, 14-14
call distribution, based on skills, 3-9Call Forwarding All Calls, Interflow, 3-4Call Forwarding Off-Net, telecommuting, 7-2Call Handling, Multimedia, 11-3
Call Management software, education applications, 2-4Call Prompting
Automatic Attendant, 3-8Call Center, 3-8
Call Center Messaging, 3-8Call Vectoring, 3-8
Data Collection, 3-8
data in/voice answer (DIVA), 3-8description, 3-8
education applications, 2-4Expert Agent Selection, 2-9
call redirection
Call Coverage, 3-4Interflow, 3-4Intraflow, 3-4
call restrictions, 14-18Call Retention, 12-7Call Vectoring
ACD, 3-5applications, 3-6
Automatic Call Distribution (ACD), 3-5Call Center, 3-5
Call Prompting, 3-8
