Lucent Technologies 555-230-024 manual B, C

Index
555-230-024IN-2 Issue 5 January 1998
queuing,3-4
redirection of hunt group calls,3-4
Redirection on No Answer,3-5
Station Hunting,3-5
stroke counts,3-4
VuStats,3-5
Automatic Message Scan,9-6
Automatic Number Identification,12-13
Automatic Route Selection
Attendant Crisis Alert,5-7
description,12-4
Generalized Route Selection,12-4
subnetwork trunking,12-4
World Class Routing,12-2
Automatic Transmission Measurement System,12-19
Automatic Wakeup,5-1
auxiliary cabinets,1-12
auxiliary trunks,12-9
B
B channels,12-13
backup
D channels,12-15
translations,1-15
barrier codes, remote access,12-6
Basic Call Management System
adjunct processors,3-13
Call Center,3-13
measurements,3-14
reports,3-14
Bearer Capability Class
description,12-6
requirements,12-6
bearer channels,12-12
BRI, description,12-12
Bridged Call Appearance,10-2
bridges, Quorum A-28 conference,10-12
Broadcasting,9-5
Bulk administration,14-3
BX.25 interface,1-23
C
cabinets
auxiliary,1-12
compact single-carrier,1-7
control,1-9
duplicated control,1-9
expansion control,1-9
expansion port networks,1- 12
multi-carrier,1-11
multicarrier,1-11
port,1-9
processor port network,1-11
single-carrier,1-9
types,1-6
Call Accounting systems,14-15
Call Accounting, INTUITY Lodging,5-5
Call Answering for Nonreside nt Subscribers,9-5
Call Answering for Nonreside nt Subscribers,
telecommuting,7-4
Call Center,3-1
Automatic Call Distribution (ACD,3-2
Basic Call Management System,3-13
Call Vectoring,3-5
CallVisor ASAI,3-11
capabilities,3-1
CentreVu Call Management System,3-12
Computer-Telephone Integration,3-18
DEFINITY Extender,3-11
Expert Agent Selection,2-18, 3-8
HOME AGENT,3-11
Look-Ahead Interflow,3-7
Messaging, Call Prompting,3-8
packages available,3-16
routing,3-1
setting up,3-15
Call Charge information,14-14
Call Coverage
AUDIX,10-6
call redirection,3-4
description,10-4
options,10-6
Time-of-Day,10-4
Call Detail Recording,14-14
call distribution, based on skills,3-9
Call Forwarding All Calls, In terflow,3-4
Call Forwarding Off-Net, te le commuting,7-2
Call Handling, Multimedia,11-3
Call Management software, education applications,2-4
Call Prompting
Automatic Attendant,3-8
Call Center,3-8
Call Center Messaging,3-8
Call Vectoring,3-8
Data Collection,3-8
data in/voice answer (DIVA),3-8
description,3-8
education applications,2-4
Expert Agent Selection,2-9
call redirection
Call Coverage,3-4
Interflow,3-4
Intraflow,3-4
call restrictions,14-18
Call Retention,12-7
Call Vectoring
ACD,3-5
applications,3-6
Automatic Call Distribution (ACD),3-5
Call Center,3-5
Call Prompting,3-8