Glossary and Abbreviations
redirection criteria
Information administered for each voice terminal’s coverage path that determines when an incoming call is redirected to coverage.
Redirection on No Answer
An optional feature that redirects an unanswered ringing ACD call after an administered number of rings. The call is then redirected back to the agent.
remote home numbering-plan area code (RHNPA)
A foreign
Remote Operations Service Element (ROSE)
A CCITT and ISO standard that defines a notation and services that support interactions between the various entities that make up a distributed application.
REN
Ringer equivalency number
reorder tone
A tone to signal that at least one of the facilities, such as a trunk or a digit transmitter, needed for the call was not available.
report scheduler
Software that is used in conjunction with the system printer to schedule the days of the week and time of day that the desired reports are to be printed.
RFP
Request for proposal
RHNPA
See remote home
RINL
Remote indirect neighbor link
RISC
RLT
RMATS
Remote Maintenance, Administration, and Traffic System
RNX
ROM
See
RPN
RS-232C
A physical interface specified by the Electronic Industries Association (EIA).