Lucent Technologies 555-230-024 manual Hospitality Solutions

Hospitality Solutions 5

Keeping guests happy is essential in the lodging business. DEFINITY ECS offers an array of features that enhance guest services, including some that were previ- ously only available on Lucent’s smaller GuestWorks™ server. Essential Guest- Works functions are now available through DEFINITY ECS. You can thus enjoy robust hospitality functions on a state-of-the-art communications system that eas- ily accommodates growth.

For example, DEFINITY ECS can provide:

■Automatic wakeup for guest rooms. Assisted by voice prompts or tones, guests can request their own wakeup call. The wakeup call can be as simple as silence, or as elaborate as a custom sales message in the native language of the guest, tailored to the time of day and day of the week.

■A check-in and check-out button on the attendant console. When a guest is checked in, the desk clerk presses the check-in button; the server prompts for an extension number, marks the room as occupied, and turns the telephone on. At check-out, the reverse happens.

■Feature access codes to signify certain conditions. For example, maids can use the telephones in the rooms to change the room status from “dirty” to “clean and ready for occupancy.”

■A Do Not Disturb feature that turns off ringing in a room, except for designated priority calls and automatic wakeup calls.

■Guest voice messaging, which unburdens attendants and provides guests with an important convenience.

■Controlled Toll Restriction, which allows you to restrict some telephones from making toll calls. In this way hotels can provide free local calls, while still restricting toll calls.

555-230-024 Issue 5 January 1998 5-1