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About This Book
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GL IN
About This Book
What Is the Purpose of This Book?
DEFINITY Enterprise Communications Server Release 6.1, Change Description, 555-230-474, Issue 1
DEFINITY Enterprise Communications Server R6.2 Change Description, 555-230-476, Issue 1
Who Should Read This Book?
xxii
How Should I Use This Book?
Conventions Used in This Book
system
Trademarks and Service Marks
xxiv
Other References
How Can I Order Other Books?
How Can I Make Comments About This Book?
555-230-024, Issue 5
DEFINITY Enterprise Communication Server Overview
Page
Introduction
1-2
DEFINITY ECS Advantages
Adaptable
Expandable
Integrating
Reliable/Recoverable
State of the Art
1-4
DEFINITY ECS: A Global Multimedia Platform
International Capabilities
DEFINITY ECS Release 6 Administration and Feature Descrip- tions,
Hardware
Processor Port Network
Expansion Port Network
Center Stage Switch
1-6
Carriers and Cabinets
Compact Single-Carrier Cabinets
1-8
Compact Modular Cabinets
Single-Carrier Cabinets
Page
Page
1-12
DEFINITY ECS Release 6 Sys- tem Description Pocket Reference, Issue 2,
Standard Configurations
Page
1-14
Direct-Connect Configurations
Center Stage Switch Configurations
Reliability and Recoverability
Configuring for Reliability/Recoverability
1-16
Standard Reliability
High Reliability
Page
1-18
Critical Reliability
1-20
Connections to ECS
1-22
Adjunct Connections
1-24
Telephone Connections
Network Connections
1-26
Remote Service
Power
Software
Industry Applications
2-2
Higher Education
Ensure Reliable Telephone Service
Organize Course Offerings and Events
Coordinate Information and Services
Communicate Easily with the Outside World
2-4
Teach Many Students for Low Cost
Plan for Expansion and Innovation
2-6
Healthcare
Maximize Resources to Reduce Costs
Improve Response in a Busy Urban Environment
2-8
Maximize Productivity and Efficiency
Provide Highly Efficient Phone Service
2-10
Promote Wellness and Satisfaction with Easy Access to Information within the Community
Improve Accessibility to Specialists
2-12
Maintain Skills and Collaborative Relationships Regardless of Location
Hospitality
Control Costs
2-14
Improve Operating Efficiency and Safety
Enhance Guest Services
Specialized DEFINITY ECS Solutions
2-16
Financial Services
Control Costs
Tenant Partitioning
Automate Routine Transactions
Network Regional and Global Offices
2-18
Q-SIG Global Networking
Call Center
Group Video Systems
Improve Customer Service
2-20
Wholesale Distribution
Provide Convenient Access to Product Information
Automate or Streamline Ordering Procedures
Provide Retailer Feedback to Suppliers
2-22
Call Center Solutions
Automatic Call Distribution
Expert Agent Selection
Call Prompting
Look-Ahead Interflow
Automatic Call Distribution (ACD)
Page
3-4
Call Vectoring
3-6
Vector Directory Numbers and Vectors
Applications
Special Treatment for Selected Callers
Night Treatment
Look-Ahead Interflow
3-8
Call Prompting
Expert Agent Selection
Call Distribution Based on Skill
Logical Agent
Calls
3-10
Name
Voice Response Integration
CallVisor Adjunct Switch Application Interface
Home Agent/DEFINITY Extender
3-12
CentreVu Call Management System
CentreVu Supervisor
Basic Call Management System
3-14
Call Center Summary
Page
3-16
Page
3-18
Computer-Telephone Integration Solutions
4-2
DEFINITY PC Console
CallVisor Adjunct Switch Application Interface
Capabilities
4-4
Architecture
Application Programming Interface
4-6
CallVisor for UNIX
Page
4-8
CallVisor ASAI Gateway
CallVisor Services
CallVisor ASAI Maintenance Services
Other Vendor Products
4-10
PassageWay
PassageWay Direct Connection
4-12
PassageWay Fast Call for Direct Connection
4-14
PassageWay Telephony Services
Hospitality Solutions
server
5-2
Chapter 2, "Industry Applications".
5-4
INTUITY Lodging
Fax Messaging
Language Options
Call Accounting
Additional Features
5-6
DEFINITY ECS Hospitality Enhancements
server
Message Tandeming
Attendant Backup
Attendant Crisis Alert
E911/CAMA Trunk
5-8
Communications with Property Management Systems
Mobility Solutions
mobile.
Cordless Solution
6-2
Medium Range Mobility Solution
Long Range Mobility Solutions
6-4
DEFINITY Wireless Business System
Forum Personal Communications Manager
Page
Page
Telecommuting Solutions
DEFINITY Extender
Lucent Technologies TelecommuterModule
7-2
DEFINITY ECS Features for Telecommuting
Remote Call Coverage/ Call Forwarding Off-Net
Extended User Administration of Redirected Calls (Telecommuting Access)
Personal Station Access
Multiple Personal Greetings
Station Security Codes
DFEFINITY ECS R5.4 Administration and Feature Description
7-4
Outcalling
Call Answering for Nonresident Subscribers
Priority Outcalling
CONVERSANT Features for Telecommuting
Data Management Solutions
Data Communications Capabilities
8-2
Data Management Features
n
Page
8-4
Digital Interfaces
Digital Communications Protocol
Digital Multiplexed Interfa ce
8-6
ISDN-PRI
ISDN-BRI
Data Modules
High Speed Links
8-8
7000-Series Data Modules
8000-Series Data Modules
Asynchronous Data Unit
Modems and Modem Pooling
8-10
Mode Code Interface
Page
Voice Processing Solutions
9-2
DEFINITY AUDIX Voice Messaging System
Reliability and Security
9-4
Easy Installation and Expansion
Improved Clarity
The Best Solution Worldwide
Summary of DEFINITY AUDIX Features
9-6
Automatic Message Scan
Turn off AUDIX Call Answering
Fax Messaging
INTUITY Messaging Solutions
Pre-Addressing
Integrated Messaging
local area network
Message Manager software
INTUITY Lodging
INTUITY Message Manager
9-8
Voice Messaging Systems and Call Coverage
INTUITY CONVERSANT System
Page
9-10
CONVERSANT Form Filler Plus
Desktop Solutions
Telephone Features
Page
Integrated Announcements
Integrated Directory
Last Number Dialed
10-4
Leave Word Calling
Call Coverage
Coverage Paths for a Manager
10-6
Voice Messaging and Call Coverage
Message-Retrieval Options
Telephones and Workstations
Telephones
Analog (Single-Line) Telephones
10-8
DCP Telephones
ISDN BRI Telephones
Telephones for the Global Marketplace
8400 Series Telephones
Page
10-10
9400 Series Telephones
Page
10-12
6400 Series Telephones
Telephone Self Administration
Group Listen
Teleconferencing Products
Quorum A-28 Conference Bridge
SoundStation Audioconferencing Systems
10-14
clipping
Page
Page
Multimedia Solutions
Multimedia complex
11-2
High-Level feature description
Multimedia Call Handling
11-4
Page
11-6
Multimedia Applications Server Interface
Video Products and Services
Group Video System
11-8
Desktop Conferencing Systems
MultiPoint Control Unit
11-10
Arranging Conferences
Networking Solutions
QSIG Global Networking
12-2
World Class Routing
Network Management Features
Time of Day Routing
12-4
Automatic Route Selection
Automatic Alternate Routing
Additional Network Feature Path Replacement
Look Ahead Routing
Generalized Route Selection
Facility Restriction Level
12-6
Bearer Capability Class
Remote Network Access
Public Network Call Priority
Call Retention
Mode of Release Control
Forced Disconnect
12-8
Network Interfaces and Equipment
Trunk Group Circuits
Local Exchange Trunks
Tie Trunks
Auxiliary Trunks
Miscellaneous Trunks
12-10
Digital Interfaces
E1 Interface
T1 Interfaces
Stratum 3 Clock
12-12
ISDN
Page
12-14
Page
12-16
Centralized Attendant Service
Main/Satellite/Tributary
12-18
Electronic Tandem Network
Distributed Communication System Integrated SDN and Non-Integrated SDN
12-20
Distributed Communications System and ISDN
Wideband Signaling
12-22
Service Upgrade Solutions
13-2
Connecting to a Network
Amortizing Replacement Costs
Ensuring Uninterrupted Service
Storing New Equipment
Making Optimum Use of Available Lines
Re-training Administrators
Backward Compatibility
13-4
Seamless Integration
System Management Solutions
14-2
System Management Terminal and Applications
DEFINITY ECS Management Terminal
DEFINITY G3 Management Applications
Page
14-4
TERRANOVA ECS Administration
OneVision Enterprise Network Management Applications
DEFINITY G3 Fault Management
DEFINITY G3 Proxy Agent
System Access
System Access Interface Support
14-6
Concurrent User Sessions
Host Interface
Terminal Administration
Administration Without Hardware
Terminal Translation Initia lization
14-8
Scheduling
save translation
Basic Reporting
Performance Measurements
14-10
Page
14-12
G3 Management Applications Reports and Data Acquisition Utilities
ECS Reports Generator
Page
14-14
Call Charge Information
Call Detail Recording
Call Detail Recording Features
Call Detail Recording Devices
Call Accounting Systems
14-16
Call Accounting System for Windows
Call Accounting System Terminal
INTUITY Call Accounting System
Security
Security Violation Notification
Page
A
Features
DEFINITY ECS Release 6 Administration and Feature Description
A-2
Automatic Routing Features
Automatic Alternate Routing (AAR)
Automatic Route Selection (ARS)
AAR/ARS Overlap Sending
!
A-4
Look Ahead Routing
Subnet Trunking
Time of Day Routing
Basic Features
Abbreviated Dialing
Administered Connections
Administrable Language Displays
Administration Without Hardware
A-6
Alternate Operations Support System Alarm Number
Answer Detection
Attendant Auto-Manual Splitting
Attendant Backup Alerting
Attendant Call Waiting
Attendant Calling of Inward Restricted Stations
Attendant Console
Attendant Control of Trunk Group Access
Attendant Crisis Alert
Page
Attendant Recall
Attendant Release Loop Operation
Attendant Serial Calling
Audible Message Waiting
Audio Information Exchange Interface
A-10
Authorization Codes
Auto Start and Dont Split
Automatic Callback
Automatic Circuit Assurance
Page
A-12
Bulletin Board
Busy Verification of Terminals and Trunks
Call Charge Information
Call Coverage
Call Detail Recording
Call Forwarding
Page
Page
Page
Page
Page
Group Paging
Hold
Hold Automatic
Hunt Groups
A-20
Individual Attendant Access
Integrated Directory
Integrated Services Digital Network Basic Rate Interface (ISDN-BRI)
Intercept Treatment
Intercom Automatic
Intercom Dial
Internal Automatic Answer
Last Number Dialed
Leave Word Calling
A-22
Line Lockout
Listed Directory Number
Loudspeaker Paging Access
Manual Message Waiting
Manual signaling
Misoperation Handling
Preselection
Idle Appearance Preference
Preference
A-24
Music-on-Hold Access
Night Service
Page
Page
Page
Page
Tenant Partitioning
Terminal Translation Initia lization
Terminating Extension Group
Timed Reminder and Attendant Timers
A-30
Transfer
Transfer Outgoing Trunk to Outgoing Trunk
Trunk Flash
Trunk Group Busy/Warning Indicators to Attendant
Trunk Identification By Attendant
Trunk-to-Trunk Transfer
Visually Impaired Attendant Service
A-32
Voice Message Retrieval
Voice Terminal Alerting Options
Voice Terminal Display
Whisper Page
Call Center Features
Abandoned Call Search
Add/Remove Skills
Agent Call Handling
Auto-Available Split
A-34
Automatic Call Distribution
Basic Call Management System
Call Management System (CMS)
Call Prompting
Page
A-36
Direct Agent Announcement
Expert Agent Selection
Flexible Billing
Inbound Call Management
Page
A-38
Redirection on No Answer
Service Observing
VDN in a Coverage Path
VDN of Origin Announcement
Hospitality Features
Attendant Room Status
Automatic Wakeup
Page
Property Management System (PMS) Digit to Insert/Delete
Single-Digit Dialing and Mixed Station Numbering
Multimedia Features
Multimedia call Early Answer on vectors and stations
A-42
Multimedia Call Handling
Multimedia data conferencing (T.120) via ESM
Multimedia multiple-port network
Call Detail Recording (CDR)
Private Networking Features
Centralized Attendant Service
Distributed Communications System
Page
Page
A-46
DCS Over ISDN-PRI D-channel
DCS Trunk Group Busy/Warning Indication
DCS With Reroute
Enhanced DCS
Extension Number Portability
Inter-PBX Attendant Calls
Node Number Routing
Private Network Access
QSIG
A-48
QSIG Call Forwarding (Diversion)
QSIG Call Offer
QSIG Call Transfer
QSIG Manufacturers Specific Information (MSI)
QSIG Name and Number Identification
A-50
QSIG - Called/Busy Name Display
QSIG Path Replacement
QSIG Path Retention
Transit Counter
Page
A-52
Trunk Group Features
DS1 Trunk Service
Digital Multiplexed Interfa ce
ISDN General
R6 BRI Trunk Enhancements
NT QSIG Peer Protocol
Full ETSI Functionality
Automatic TEI
Layer 1 Deactivation
Page
B
System Capacity Limits
Overview
Multiple Offer Categories
B-2
System Capacity Limits
B-4
Page
B-6
Page
B-8
Page
B-10
Page
B-12
Page
B-14
Page
B-16
Page
B-18
System Capacity Limits
Issue 5 January 1998 B-19555-230-024
System Capacity Limits
B-20
555-230-024
C
References
Issue 5
Overview,
DEFINITY ECS Release 6
C-2
Installation and Maintenance
Page
C-4
BCS Products Security Handbook, Issue 6
Terminals and Adjuncts Reference, Issue 9
Call Vectoring/EAS Guide, Issue 1
DEFINITY ECS Release 6
Call Center Documents
DEFINITY
C-6
CentreVu CMS
Application-Specific Documents
ASAI
DEFINITY ECS Release 6 CallVisor ASAI Protocol Reference, Issue 7
DEFINITY ECS Release 6 CallVisor ASAI Technical Reference, Issue 7,
DEFINITY ECS Release 6 Call Visor ASAI Overview, Issue 2,
C-8
ACD
Call Detail Recording
Console Operations
Hospitality
Page
Issue 5 January 1998 GL-1555-230-024
GLGlossary and Abbreviations
Numerics
A
555-230-024GL-2 Issue 5 January 1998
See
Third Party Take Control
Third Party Take Control,
Issue 5 January 1998 GL-3555-230-024
555-230-024GL-4 Issue 5 January 1998
Issue 5 January 1998 GL-5555-230-024
555-230-024GL-6 Issue 5 January 1998
Issue 5 January 1998 GL-7555-230-024
B
555-230-024GL-8 Issue 5 January 1998
Issue 5 January 1998 GL-9555-230-024
C
555-230-024GL-10 Issue 5 January 1998
Third Party Selective Hold, Third Party Reconnect, Third Party Merge
Issue 5 January 1998 GL-11555-230-024
event report
Call Control
International Telecommunications Union
555-230-024GL-12 Issue 5 January 1998
Preferred
Issue 5 January 1998 GL-13555-230-024
555-230-024GL-14 Issue 5 January 1998
Issue 5 January 1998 GL-15555-230-024
D
555-230-024GL-16 Issue 5 January 1998
return error
Issue 5 January 1998 GL-17555-230-024
555-230-024GL-18 Issue 5 January 1998
Third Party Domain Control Request
Third_Party_Domain_Control
Third Party Domain Control
Issue 5 January 1998 GL-19555-230-024
555-230-024GL-20 Issue 5 January 1998
E
Issue 5 January 1998 GL-21555-230-024
555-230-024GL-22 Issue 5 January 1998
F
Issue 5 January 1998 GL-23555-230-024
555-230-024GL-24 Issue 5 January 1998
G
H
Issue 5 January 1998 GL-25555-230-024
I
555-230-024GL-26 Issue 5 January 1998
Issue 5 January 1998 GL-27555-230-024
555-230-024GL-28 Issue 5 January 1998
K
Issue 5 January 1998 GL-29555-230-024
L
555-230-024GL-30 Issue 5 January 1998
M
Issue 5 January 1998 GL-31555-230-024
See
555-230-024GL-32 Issue 5 January 1998
Issue 5 January 1998 GL-33555-230-024
555-230-024GL-34 Issue 5 January 1998
N
Issue 5 January 1998 GL-35555-230-024
555-230-024GL-36 Issue 5 January 1998
O
Issue 5 January 1998 GL-37555-230-024
P
555-230-024GL-38 Issue 5 January 1998
Issue 5 January 1998 GL-39555-230-024
555-230-024GL-40 Issue 5 January 1998
Issue 5 January 1998 GL-41555-230-024
Q
R
555-230-024GL-42 Issue 5 January 1998
Issue 5 January 1998 GL-43555-230-024
S
555-230-024GL-44 Issue 5 January 1998
Issue 5 January 1998 GL-45555-230-024
555-230-024GL-46 Issue 5 January 1998
Issue 5 January 1998 GL-47555-230-024
T
555-230-024GL-48 Issue 5 January 1998
Third Party Call Control
event reports
Issue 5 January 1998 GL-49555-230-024
U
555-230-024GL-50 Issue 5 January 1998
V
W
Issue 5 January 1998 GL-51555-230-024
Z
Page
IN
Index
Numerics
A
B
C
Page
D
E
F
G
H
I
L
M
N
O
P
Q
R
S
T
U
V
W