Lucent Technologies 555-230-024 manual CentreVu Supervisor, Basic Call Management System

CentreVu Supervisor

In addition to standard reports, the CentreVu Call Management System has a comprehensive, optional forecasting system that can help you predict the num- ber of ACD agents you will need at some future date. You can use archived Cen- treVu Call Management System data, add variable data, change and remove forecasting data, and capture data from a particular period in order to forecast staffing requirements.

CentreVu Supervisor

CentreVu Supervisor is a MicroSoft Windows-based graphic interface for the CentreVu Call Management System described above. Besides the convenience of managing calls from a personal computer, the primary advantages of Cen- treVu Supervisor are:

■Enhanced Reporting — The application provides many new ways to view data:

—Pie and bar charts

—Integrated reports that combine real-time and historical data

—Threshold limits on real-time reports

■Customized Reports — The Report Designer feature allows you to easily create your own reports.

■Graphical Interface — The familiar windows-type interface allows users to learn the application more quickly.

■Data Export — The application allows you to easily export data into other Windows applications.

The CentreVu Call Management System is a prerequisite for the CentreVu Super- visor software.

Basic Call Management System

The Basic Call Management System, an integrated, internal capability, is a cost-effective solution for small start-up call centers, for existing companies with minimum system-measuring/reporting requirements or as a back-up to the Cen- treVu Call Management System. The Basic Call Management System helps you fine tune your call-center operation by providing reports with the data necessary to measure your call center agents’ performances.

This feature offers call management control and reporting at a low cost for call-centers of up to 2000 agents. The Basic Call Management System is ideal for companies that need call management features but do not require the same capacities available with the larger CentreVu Call Management System, which requires an adjunct processor.

555-230-024 Issue 5 January 1998 3-13