CentreVu Supervisor
Issue 5 January 1998 3-13555-230-024
In addition to standard reports, the CentreVu Call Management System has a
comprehensive, optional forecasting system that can help y ou predict the num-
ber of ACD agents you will need at some future date. You can use archived Cen-
treVu Call Management System data, add variable data, change and remove
forecasting data, and capture data from a particular period in order to forecast
staffing requirements.
CentreVu Supervisor
CentreVu Supervisor is a MicroSoft Windows-based graphic interface for th e
CentreVu Call Management System described above. Besides the convenienc e
of managing calls from a personal computer, the primary advantages of Cen-
treVu Supervisor are:
■Enhanced Reporting — The application provides many new ways to view
data:
— Pie and bar charts
— Integrated reports that combine real-time and historical data
— Threshold limits on real-time reports
■Customized Reports — The Report Designer feature allows you to easily
create your own reports.
■Graphical Interface — The familiar windows-type interface allows users to
learn the application more quickly.
■Data Export — The application allows you to easily export data into o ther
Windows applications.
The CentreVu Call Management System is a prerequisite for th e CentreVu Super-
visor software.
Basic Call Management System
The Basic Call Management System, an integrated, internal capability, is a
cost-effective solution for small start-up call centers, for existing companies with
minimum system-measuring/reporting requirements or as a back-up to the Cen-
treVu Call Management System. The Basic Call Management Sys tem helps you
fine tune your call-center operation by providing reports with the data necessary
to measure your call center agents’ performances.
This feature offers call management control and reporting at a low cost for
call-centers of up to 2000 agents. The Basic Call Management System is ideal for
companies that need call management features but do not require the sam e
capacities available with the larger CentreVu Call Management Syste m, which
requires an adjunct processor.