Lucent Technologies 555-230-024 manual PassageWay Direct Connection

PassageWay

PassageWay Direct Connection

PassageWay Direct Connection links your company’s desktop personal comput- ers with an easy-to-use Microsoft Windows interface to give you greater business communications capabilities than either the telephone or the personal computer offer alone.

PassageWay Direct Connection provides valuable computer-telephone integration benefits, plus it is a platform bridge to a wealth of other computer-telephone integration applications. Open Application Programming Interface support and Windows Dynamic Data Exchange support allow independent software vendors or internal software developers to create new computer telephone integration applications or to enable existing applications to be interfaced to the telephone. These independent software vendor’s products utilize the PassageWay platform to expand the power and flexibility of computer telephone integration at the desktop.

The PassageWay Direct Connection software applications are for the individual desktop personal computer. However, using the Application Programming Interface, Dynamic Data Exchange, or independent software vendor’s products, PassageWay Direct Connection can be linked to the your Local Area Network.

PassageWay Direct Connection is well-suited for those users who are constantly conducting business using both the a Windows-based personal computer and an Lucent Technologies telephone and want to boost their efficiency.

Here is a list of the computer telephone integration software applications included with each PassageWay Direct Connection product:

■AT&T Call is a software card-file database that allows a customer’s record to be previewed, the appropriate telephone number to be automatically dialed, and notes to be taken quickly all with just a few mouse clicks.

■AT&T Buzz instantly retrieves and displays the AT&T Call record associated with an incoming call based on the Calling Party’s Telephone Display Information (Automatic Number Identification, Call Prompting, Conversant). AT&T Buzz also allows users to answer incoming calls from their personal computer with only a single mouse click.

■Log Viewer automatically maintains a record of every call either made from AT&T Call or received from AT&T Buzz.

PassageWay Direct Connection supports international companies that need A-law support and/or 8400 series telephones, which allow both two-wire and four-wire connections.

555-230-024 Issue 5 January 1998 4-11