PassageWay
Issue 5 January 1998 4-11555-230-024
PassageWay Direct Connection
PassageWay Direct Connection links your company’s desk top personal comput-
ers with an easy-to-use Microsoft Windows interface to give you greate r business
communications capabilities than either the telephone or the personal computer
offer alone.
PassageWay Direct Connection provides valuable computer-telephone
integration benefits, plus it is a platform bridge to a wealth of other
computer-telephone integration applications. Open Application Programming
Interface support and Windows Dynamic Data Exchange support allow
independent software vendors or internal software developers to create ne w
computer telephone integration applications or to enable existing applications to
be interfaced to the telephone. These independent software vendor’s products
utilize the PassageWay platform to expand the power and flexibility of com puter
telephone integration at the desktop.
The PassageWay Direct Connection software applications are for the in dividual
desktop personal computer. However, using the Application Programming
Interface, Dynamic Data Exchange, or independent software vendor’s products ,
PassageWay Direct Connection can be linked to the your Loc al Area Network.
PassageWay Direct Connection is well-suited for those users who are cons tantly
conducting business using both the a Windows-based personal computer and
an Lucent Technologies telephone and want to boost their eff iciency.
Here is a list of the computer telephone integration software applicati ons
included with each PassageWay Direct Connection produc t:
■AT&T Call is a software card-file database that allows a customer’s record
to be previewed, the appropriate telephone number to be automatically
dialed, and notes to be taken quickly all with just a few mouse clicks.
■AT&T Buzz instantly retrieves and displays the AT&T Call record
associated with an incoming call based on the Calling Party’s Telepho ne
Display Information (Automatic Number Identification, Ca ll Prompting,
Conversant). AT&T Buzz also allows users to answer inco ming calls from
their personal computer with only a single mouse click.
■Log Viewer automatically maintains a record of every call either m ade from
AT&T Call or received from AT&T Buzz.
PassageWay Direct Connection supports international compani es that need
A-law support and/or 8400 series telephones, which allow both two-wire and
four-wire connections.