Lucent Technologies 555-230-024 manual Hold Automatic, Hunt Groups

Basic Features

Group Paging

Allows you to make an announcement to a group of people via their speaker- phones. The speakerphones are automatically turned on when you begin the announcement. The recipients can listen to the message via the handset if they wish, but they cannot speak to you in return.

Hold

Allows you to disconnect from a call temporarily, use your telephone for other call purposes, and then return to the original call.

Hold — Automatic

Allows attendants and multi-function telephone users to alternate easily between two or more calls. For example, with automatic hold, selection of a second call appearance automatically puts the active call (if any) on hold and makes the sec- ond call appearance active. This feature can be activated on a system-wide basis only. When automatic hold is not activated, the depression of the second call appearance would drop the first call.

Hunt Groups

A group of extensions that can handle multiple calls simultaneously to a single phone number. For each call to the phone number, the system hunts for an avail- able extension in the group and connects the call to that extension.

A hunt group is especially useful when you expect a high number of calls to a particular phone number. A hunt group might consist of people trained to handle calls on specific topics. For example, the group might be:

■A benefits department within your company

■A service department for products you sell

■A travel reservations service

■A pool of attendants

In addition, a hunt group might consist of a group of shared telecommunications facilities. For example, the group might be:

■A modem pool

■A group of data-line circuit ports

■A group of data modules

555-230-024 Issue 5 January 1998 A-19