Call Detail Recording

Use a second Call Detail Recording port for sending Call Detail Recording data to a second source

Provide Call Detail Recording call splitting, which allows incoming and outgoing calls to be split into separate call records in order to track calls that transferred to other internal parties

DEFINITY ECS includes the Variable Format Records feature, which provides a flexible means of incorporating new fields in the call detail record as new switch features and new Call Detail Recording devices become available. The variable format allows you to define a record in terms of its content (from a set of available data elements), the position of its fields, and the spacing between the fields. This method can be used to construct the 15-, 18-, and 24-word standard formats and custom formats.

If calls come in while the Call Detail Recording link is down and the buffer is filled to maximum, DEFINITY ECS gives you the following administrable call-record handling options:

a.Block the calls with reorder

b.Allow the calls to overwrite records

c.Route the calls to an attendant with the option to proceed as a non-Call Detail Recording call

As you can see, DEFINITY ECS call-record handling capabilities are designed to be flexible, adapting to meet your present and future business needs.

Call Detail Recording Devices

The following output devices are supported by DEFINITY ECS:

Local storage devices such as the Call Detail Recording Unit/S, and any customer-provided storage device with an RS-232C interface

Processing devices — such as the Lucent Technologies Call Accounting System Plus, Cost Allocator, or host processors — that are supported over an RS-232C interface with XON/XOFF flow control

Asynchronous ASCII printers with RS-232C interface

The enhanced variable format records feature capability in DEFINITY ECS sup- ports any customer-defined data presentation, and therefore can support any devices over an RS-232C interface.

Call Accounting Systems

Several options are available to you for call accounting, depending on what type of system administration tools you are using.

555-230-024

Issue 5 January 1998 14-15

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Lucent Technologies 555-230-024 manual Call Detail Recording Devices, Call Accounting Systems