E911/CAMA Trunk
Attendant Crisis Alert
The Attendant Crisis Alert feature provides a visual, audible, and printed record when guests or staff place a call to the local emergency service agency. This gives hotel personnel the ability to assist emergency personnel when they arrive at the hotel by identifying where the call came from and when the call was made. This feature uses the Automatic Route Selection feature to allow routing of any emergency service access code to the appropriate emergency service agency, while also identifying the call for crisis alerting.
After the emergency call is placed and successfully routed to the local emergency service agency, the attendant console is notified immediately by a special emergency alerting tone and a special emergency display (the emergency call itself cannot be answered at the attendant console, but the call information is displayed). The attendant can then note the room number and contact the appropriate personnel at the hotel to assist with the emergency.
When someone makes an emergency call, the following happens:
■The call is routed to the local emergency service agency. The call does not route to the attendant console.
■ The Position Available lamp goes off and the 
lamp goes on. This prevents new incoming calls from interrupting this emergency notification. All new incoming calls are queued and can be answered after the emergency notification is processed.
■ The Crisis Alert lamp flashes.
■The special emergency alerting tone starts.
■The following is displayed at the attendant console:
a= <Name> | <Ext No.> | EMERGENCY |
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■The call information is logged in the server and is printed on the journal/schedule printer (if administered).
The attendant turns the lamp and tone off by pressing the 
button repeatedly. Each subsequent emergency notification is queued with a
E911/CAMA Trunk
The E911/Centralized Automatic Message Accounting (CAMA) trunk interface circuit packs allow DEFINITY to interface with CAMA trunks and to provide Caller’s Emergency Service Identification (CESID) information to the local com- munity’s Enhanced 911 system through the local central office.
Issue 5 January 1998 |
