E911/CAMA Trunk
Issue 5 January 1998 5-7555-230-024

Attendant Crisis Alert

The Attendant Crisis Alert feature provides a visual, audible, and pri nted record
when guests or staff place a call to the local emergency ser vice agency. This
gives hotel personnel the ability to assist emergency per sonnel when they arrive
at the hotel by identifying where the call came from and when the call was made.
This feature uses the Automatic Route Selection feature to allow routing of any
emergency service access code to the appropriate emergency s ervice agency,
while also identifying the call for crisis alerting.
After the emergency call is placed and successfully routed t o the local
emergency service agency, the attendant console is not ified immediately by a
special emergency alerting tone and a special emergency display (the
emergency call itself cannot be answered at the attendant con sole, but the call
information is displayed). The attendant can then note t he room number and
contact the appropriate personnel at the hotel to assist with the emergen cy.
When someone makes an emergency call, the following happen s:
■The call is routed to the local emergency service agency . The call does
not route to the attendant console.
■The

Position Available

lamp goes off and the lamp goes on. This
prevents new incoming calls from interrupting this emergency notifi cation.
All new incoming calls are queued and can be answered after the
emergency notification is processed.
■The lamp flashes.
■The special emergency alerting tone starts.
■The following is displayed at the attendant console:
■The call information is logged in the server and is printed on the
journal/schedule printer (if administered).
The attendant turns the lamp and tone off by pressing the button
repeatedly. Each subsequent emergency notification is queued with a 5- second
delay to allow the attendant to finish processing each noti fication.
E911/CAMA Trunk
The E911/Centralized Automatic Message Accounting (CAMA ) trunk interface
circuit packs allow DEFINITY to interface with CAMA trunks and to provid e
Caller’s Emergency Service Identification (CESID) information to the local com-
munity’s Enhanced 911 system through the local central of fice.
Pos Busy
Crisis Alert
a= <Name> <Ext No.> EMERGENCY
Crisis Alert