Lucent Technologies 555-230-024 manual Spid, Ssi, Ssm, Ssv, ST3, Starlan, Svn

Glossary and Abbreviations

SPID

Service Profile Identifier

split

See ACD work mode.

split condition

A condition whereby a caller is temporarily separated from a connection with an attendant. A split condition automatically occurs when the attendant, active on a call, presses the start button.

split number

The split’s identity to the switch and BCMS.

split report

A report that provides historical traffic information for internally measured splits.

split (agent) status report

A report that provides real-time status and measurement data for internally measured agents and the split to which they are assigned.

SSI

Standard serial interface

SSM

Single-site management

SSV

Station service

ST3

Stratum 3 clock board

staffed

Indicates that an agent position is logged in. A staffed agent functions in one of four work modes: Auto-In, Manual-In, ACW, or AUX-Work.

STARLAN

Star-Based Local Area Network

Station Message Detail Recording (SMDR)

An obsolete term now called CDR — a switch feature that uses software and hardware to record call data. See Call Detail Recording (CDR).

standard serial interface (SSI)

A communications protocol developed for use with 500-type business communications terminals (BCTs) and 400-series printers.

status lamp

A green light that shows the status of a call appearance or a feature button by the state of the light (lit, flashing, fluttering, broken flutter, or unlit).

stroke counts

A method used by ACD agents to record up to nine customer-defined events per call when CMS is active.

SVN

Security-violation notification

switch

Any kind of telephone switching system. See also communications system.

555-230-024 Issue 5 January 1998 GL-45