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Telephones and Workstations
Many other options are available. For example, a caller can redirect a call from the AUDIX system to an attendant. Or the caller can transfer to another extension instead of leaving a message. You can even have the AUDIX automated atten- dant answer all calls to the company and send calls to various extensions. In this case, callers are instructed to enter keypad commands to direct the call.
Message-Retrieval Options
With the
■Display retrieval — Users having digital telephones with displays or a personal computer integrated with a telephone can display messages.
■
These
Telephones and Workstations
A wide variety of telephones are available with DEFINITY ECS, ranging from basic
Telephones
DEFINITY ECS telephones fall into three basic families — analog, Digital Commu- nications Protocol, and BRI. These terms describe how each type of telephone communicates with the DEFINITY ECS switch. These families of telephones are designed to accommodate the types of communications various users require. All telephones have
Analog (Single-Line) Telephones
All signals between analog telephones and the DEFINITY ECS switch are in ana- log form over a pair of wires. Only one incoming call can ring at a time, but the telephone can actually handle two calls — one active and one on hold. Depend- ing on the particular telephone, you can alternate between two calls or set up a
Issue 5 January 1998 |