Industry Applications
Financial Services
The financial services industry may include banking institutions, credit unions, insurance companies, mutual funds companies, and brokerage firms. These types of businesses are nearly indistinguishable from one another in some areas. Deregulation, technological advances and strong competition induce each to offer a broad range of financial services. Many of these services are automated in order to improve customer service and make the most of available resources.
Financial service providers worldwide seek to:
■Control costs
■Automate routine transactions
■Network regional and global offices
■Upgrade customer service
Control Costs
Cost savings are inherent in many DEFINITY ECS solutions. Using an automated attendant in place of an employee to answer routine calls reduces payroll expenses, for example, and using the system to share account information between widely separated offices eliminates the need for redundant software. Beyond the
Tenant Partitioning
Often you can recover the initial and ongoing costs of the DEFINITY ECS itself by investing in a DEFINITY ECS configuration that can handle both your own needs and the needs of the tenants in your building. The system allows you to assign partitions within the system, giving each tenant the privacy and security of an individual communications server. In this way small tenants can take advantage of the advanced features of a large system that they would not normally be able to afford. Extra space in your building is more easily let, and you have a continu- ing source of revenue. As your business grows, you can replace tenants with employees on the system and in the building.
