Computer-Telephone Integration Solutions
555-230-024
4-8 Issue 5 January 1998
CallVisor ASAI Gateway
The CallVisor ASAI Gateway provides ASAI capabilities for t he DEFINITY Generic
2 system. See your Lucent Technologies account team if you wou ld like addi-
tional information on migratin g your Call Visor ASAI Gateway to t he DEFINIT Y ECS
architecture.
CallVisor Services
With Lucent Technologies CallVisor Services Offerings, you c an select the level of
service that meets their specific business needs. For instance, you can choose
only standard installation and maintenance of your DEFINITY Call Visor products.
You can increase the level of service to include complete management of the
call-flow design and/or project management of the installatio n and servicing of
the entire system, including other vendors’ equipment. CallVisor Enhanc ed
Services can provide you with the convenience and security of having a single
point of contact for design, installation, and maintenance of your
computer-telephone integration links.
CallVisor ASAI implementation services are available a s follows:
■Standard Installation — This option offers the services of technicians to
install and test all components of the computer-telphone inte gration.
■Consultative Services — With this option, consultants are a vailable to
assist you in the technical management and design of your
computer-telephone integration application. The following services are
included:
— Requirements Analysis — Includes surveying your current
operating environment, proposed applications, and project goals
and objectives with all parties involved in order to docum ent the
steps necessary to achieve success.
— Call Scenario Development — Provides a detailed description of
the handling of each call that will be involved in your ca ll center.
The call scenarios developed then become part of the computing
environment ASAI requirements.
— Call Center Consultation — Provides guidance in the design
process for the Automatic Call Distribution portions of the project,
including CMS report interpretation, split layout, and call handling
in the ASAI environment.
— General Consulting — Provides technical support to your
application developer.
— Functional Testing — Provides assistance in the design and
execution of a test program to examine the deliverable c omponents
of your computer-telephone integration project.