CallVisor ASAI Gateway
The CallVisor ASAI Gateway provides ASAI capabilities for the DEFINITY Generic 2 system. See your Lucent Technologies account team if you would like addi- tional information on migrating your CallVisor ASAI Gateway to the DEFINITY ECS architecture.
CallVisor Services
With Lucent Technologies CallVisor Services Offerings, you can select the level of service that meets their specific business needs. For instance, you can choose only standard installation and maintenance of your DEFINITY CallVisor products.
You can increase the level of service to include complete management of the
CallVisor ASAI implementation services are available as follows:
■Standard Installation — This option offers the services of technicians to install and test all components of the
■Consultative Services — With this option, consultants are available to assist you in the technical management and design of your
—Requirements Analysis — Includes surveying your current operating environment, proposed applications, and project goals and objectives with all parties involved in order to document the steps necessary to achieve success.
—Call Scenario Development — Provides a detailed description of the handling of each call that will be involved in your call center. The call scenarios developed then become part of the computing environment ASAI requirements.
—Call Center Consultation — Provides guidance in the design process for the Automatic Call Distribution portions of the project, including CMS report interpretation, split layout, and call handling in the ASAI environment.
—General Consulting — Provides technical support to your application developer.
—Functional Testing — Provides assistance in the design and execution of a test program to examine the deliverable components of your
