Lucent Technologies 555-230-024 manual Call Charge Information, Call Detail Recording

System Management Solutions

Call Charge Information

DEFINITY ECS provides two ways to know the approximate charge for outgoing calls:

■Advice of Charge — For ISDN trunks

Advice of Charge collects charge information from the public network for each outgoing call. Charge advice is a number representing the cost of a call; it is recorded as either a charging or currency unit.

■Periodic Pulse Metering — For non-ISDN trunks

Periodic Pulse Metering accumulates pulses transmitted from the public network at periodic intervals during an outgoing call. At the end of the call, the number of pulses collected is the basis for determining charges.

Call-charge information helps you to account for the cost of outgoing calls with- out waiting for the next bill from your network provider. This is especially impor- tant in countries where telephone bills are not itemized. You can also use this information to let employees know the cost of their phone calls, encouraging them to save money on toll calls.

Call Detail Recording

Also included in the timely and efficient management of your communications system is the management and control of call costs. Call Detail Recording allows you to monitor and analyze call patterns and usage in your system. DEFINITY ECS has enhanced the Call Detail Recording capabilities available to you.

Call Detail Recording Features

DEFINITY ECS enhances Call Detail Recording with the following new capabili- ties:

■Distinguish voice from data on trunk calls

■Determine if a data call used a conversion resource, such as a modem pool

■Choose whether to record the vector directory number in the “Dialled Number” field of the Call Detail Recording record, or record either the split or the agent extension in the same field

■Allow Call Detail Recording records to be generated for internal calls (calls to and from a set of extensions, including data endpoints) so administered (a maximum of 500 extensions in large configurations)

■With Call Privacy, allow up to seven digits of the dialled number to be blanked from the Call Detail Recording record

14-14Issue 5 January 1998 555-230-024