Hospitality | Lucent Technologies 555-230-024 guide

Application-Specific Documents

Hospitality

An Introduction to DEFINITY Communications System Generic 3 Hospitality Services, Issue 1, 555-230-021

Provides an overview of the features available for use by the lodging and health industries to improve their property management and to provide assistance to their employees and clients. Included are brief definitions of many of the system features, descriptions of the hardware, planning considerations, and list of the system capabilities. This documentation also applies to Release 6.

DEFINITY ECS Release 6 — Hospitality Operations , Issue 4, 555-230-723

Provides step-by-step procedures for using the features available for the lodging and health industries to improve their property management and to provide assistance to their employees and clients. Includes detailed descriptions of reports.

555-230-024

Issue 5 January 1998 C-9

Image 299

Lucent Technologies 555-230-024 manual Definity ECS Release 6 Hospitality Operations , Issue 4

Contents

Definity Trademarks Contents Industry Applications Call Center Solutions Computer-Telephone Integration Solutions Mobility Solutions Voice Processing Solutions Multimedia Solutions Networking Solutions Service Upgrade Solutions Features Contents Contents Contents Contents Contents Contents Qsig System Capacity Limits Who Should Read This Book? What Is the Purpose of This Book?What Is in This Book? About This BookPage Conventions Used in This Book Trademarks and Service MarksHow Should I Use This Book? Other References Voice Power Unix How Can I Make Comments About This Book? How Can I Order Other Books? About This Book Xxvi Issue 5 January 555-230-024 Definity Enterprise Communications Server Introduction Expandable Definity ECS AdvantagesAdaptable State of the Art Reliable/RecoverableIntegrating Definity ECS a Global Multimedia Platform International Capabilities Expansion Port Network Center Stage SwitchHardware Processor Port Network Carriers and Cabinets Compact Single-Carrier Cabinet Compact Single-Carrier Cabinets Shows a Compact Modular Cabinet Compact Modular Cabinets Shows a typical single-carrier cabinet Single-Carrier Cabinets Typical Cabinet Stack Four Cabinets Maximum Shows a typical multicarrier cabinet Multicarrier Cabinets Standard Configurations Standard Configurations Center Stage Switch Configurations Direct-Connect Configurations Configuring for Reliability/Recoverability Reliability and Recoverability High Reliability Standard Reliability High Reliability, Directly Connected Definity ECS High Reliability Center Stage Definity ECS 10. Critical Reliability, Directly Connected System Critical Reliability 11. Critical Reliability Center Stage ECS System Connections to ECS 12. Typical Definity ECS Connections Adjunct Connections Telephone Connections Network Connections Software Remote ServicePower Industry Applications Organize Course Offerings and Events Ensure Reliable Telephone ServiceHigher Education Communicate Easily with the Outside World Coordinate Information and Services Teach Many Students for Low Cost Plan for Expansion and Innovation Maximize Resources to Reduce Costs Healthcare Improve Response in a Busy Urban Environment Maximize Productivity and Efficiency Provide Highly Efficient Phone Service Page Improve Accessibility to Specialists Page Control Costs Hospitality Enhance Guest Services Improve Operating Efficiency and Safety Specialized Definity ECS Solutions Tenant Partitioning Financial Services Network Regional and Global Offices Automate Routine Transactions Call Center SIG Global Networking Group Video Systems Improve Customer Service Wholesale Distribution Provide Retailer Feedback to Suppliers Provide Convenient Access to Product InformationAutomate or Streamline Ordering Procedures Page Call Center Solutions Automatic Call Distribution ACD A Basic Example of Automatic Call Distribution Page Call Vectoring Night Treatment Vector Directory Numbers and VectorsApplications Special Treatment for Selected Callers Information Announcements for the Calling Party Look-Ahead InterflowOff-loading of Periodic Excess Calls Expert Agent Selection Call Prompting Logical Agent Call Distribution Based on Skill Reason Codes Voice Response IntegrationDirect Agent Calling Home Agent/DEFINITY Extender CallVisor Adjunct Switch Application Interface CentreVu Call Management System Basic Call Management System CentreVu Supervisor Call Center Summary A Definity Call Center On next Call Center Summary Call Center Solutions Computer-Telephone Integration Solutions Definity PC Console Capabilities Page Application Programming Interface Architecture CallVisor for Unix Definity ECS CallVisor Asai Gateway CallVisor Services Other Vendor Products CallVisor Asai Maintenance Services PassageWay PassageWay Direct Connection Page PassageWay Fast Call for Direct Connection PassageWay Direct Connect Configurations PassageWay Telephony Services Hospitality Solutions Definity ECS Definity ECS Hospitality Integration Fax Messaging Intuity Lodging Call Accounting Additional FeaturesLanguage Options Message Tandeming Attendant BackupDefinity ECS Hospitality Enhancements Attendant Crisis Alert E911/CAMA Trunk Communications with Property Management Systems Cordless Solution Mobility Solutions TransTalk Medium Range Mobility Solution Long Range Mobility Solutions Long Range Mobility Solutions Forum Personal Communications Manager Definity Wireless Business SystemPage Mobility Solutions 6Issue 5 January 555-230-024 Lucent Technologies TelecommuterModule Telecommuting SolutionsDefinity Extender Remote Call Coverage Call Forwarding Off-Net Definity ECS Features for Telecommuting Station Security Codes Personal Station AccessAudix Features for Telecommuting Conversant Features for Telecommuting Data Communications Capabilities Data Management Solutions8 Data Management Features Digital Signal Level Digital Interfaces Digital Multiplexed Interface Digital Communications Protocol ISDN-PRI High Speed Links Data Modules Series Data Modules Modems and Modem Pooling Asynchronous Data Unit Definity ECS Modem Pooling Mode Code Interface Data Management Solutions 12Issue 5 January 555-230-024 Definity Audix Voice Processing Solutions Definity Audix Voice Messaging System Reliability and Security Improved Clarity Easy Installation and ExpansionBest Solution Worldwide Summary of Definity Audix Features Intuity Messaging Solutions Intuity Message Manager Voice Messaging Systems and Call Coverage Intuity Conversant SystemPage Conversant Form Filler Plus Telephone Features Desktop Solutions10 Display of ISDN/PPM Charge Abbreviated DialingBridged Call Appearance Conference Last Number Dialed Integrated AnnouncementsIntegrated Directory Whisper Call CoverageLeave Word Calling Coverage Paths for a Manager Typical Definity ECS Call Coverage Options Voice Messaging and Call Coverage Analog Single-Line Telephones Telephones and WorkstationsMessage-Retrieval Options Telephones Series Telephones DCP TelephonesIsdn BRI Telephones Telephones for the Global Marketplace 555-230-024 Issue 5 January 1998 Series Telephones Series Telephone Quorum A-28 Conference Bridge Teleconferencing Products SoundStation Audioconferencing Systems Soundstation EX with External Microphones SoundStation EX SoundStation Desktop Solutions 10-16Issue 5 January 555-230-024 Multimedia complex Multimedia Solutions11 High-Level feature description Multimedia Call Handling 11-4Issue 5 January 555-230-024 Definity ECS Multimedia Call Handling Multimedia Applications Server Interface Video Products and Services Group Video System Page MultiPoint Control Unit Desktop Conferencing Systems Arranging Conferences Qsig Global Networking Networking Solutions12 World Class Routing Time of Day Routing Network Management Features Look Ahead Routing Additional Network Feature Path ReplacementAutomatic Route Selection Automatic Alternate Routing Facility Restriction Level Generalized Route Selection Bearer Capability Class Remote Network Access Forced Disconnect Mode of Release ControlPublic Network Call Priority Call Retention Re-Ring Authorization CodesNetwork Interfaces and Equipment Intrusion Miscellaneous Trunks Local Exchange TrunksTie Trunks Auxiliary Trunks T1 Interfaces Digital InterfacesE1 Interface Stratum 3 Clock Isdn Isdn Definity ECS and Isdn Isdn Centralized Attendant Service Main/Satellite/Tributary Electronic Tandem Network SDN Definity ECS as Part of a DCS Distributed Communications System and Isdn Wideband Signaling Isdn Service Upgrade Solutions13 Ensuring Uninterrupted Service Connecting to a NetworkAmortizing Replacement Costs Backward Compatibility Re-training AdministratorsStoring New Equipment Making Optimum Use Available Lines Seamless Integration System Management Solutions Definity G3 Management Applications System Management Terminal ApplicationsDefinity ECS Management Terminal Page OneVision Enterprise Network Management Applications Terranova ECS AdministrationDefinity G3 Fault Management Definity G3 Proxy Agent System AccessSystem Access Interface Support Host Interface Terminal AdministrationAdministration Without Hardware Concurrent User Sessions Terminal Translation Initialization Basic Reporting Scheduling Performance Measurements Page Page ECS Reports Generator Page Call Detail Recording Call Detail Recording FeaturesCall Charge Information Call Accounting Systems Call Detail Recording Devices Call Accounting System Terminal Call Accounting System for Windows Security Violation Notification SecurityIntuity Call Accounting System Call Restrictions Features AAR/ARS Overlap Sending Automatic Routing FeaturesAutomatic Alternate Routing AAR Automatic Route Selection ARS Facility Restriction Levels Traveling Class Marks AAR/ARS PartitioningAlternate Facility Restriction Levels Subnet Trunking Alphanumeric Dialing Basic FeaturesAdministered Connections Administrable Language Displays Attendant Auto-Manual Splitting Alternate Operations Support System Alarm NumberAttendant Backup Alerting Answer Detection Attendant Console Attendant Control of Trunk Group AccessAttendant Call Waiting Attendant Calling of Inward Restricted Stations Attendant Display Attendant Override of Diversion FeaturesAttendant Direct Extension Selection With Busy Lamp Field Attendant Direct Trunk Group Selection Audible Message Waiting Attendant RecallAttendant Release Loop Operation Attendant Serial Calling Automatic Incoming Call Display Auto Start and Don’t SplitAutomatic Callback Automatic Circuit Assurance Bridged Call Appearance Single-Line Telephone Automatic Transmission Measurement SystemBlock Collect Call Bridged Call Appearance Multi-Appearance Telephone Call Charge Information Bulletin BoardBusy Verification of Terminals and Trunks Call Forwarding Call CoverageCall Detail Recording Call Pickup Class of ServiceCode Calling Access Call Park Conference Terminal Customer-Provided Equipment AlarmData Call Setup Conference Attendant Data Privacy Default DialingDial Access to Attendant Data Hot Line Distinctive Ringing Dialed Number Identification ServiceEmergency Access to the Attendant Extended User Administration Redirected Calls Facility Test Calls External Device AlarmingFiber Link Administration Facility Busy Indication Hunt Groups HoldHold Automatic Intercept Treatment Individual Attendant Access Internal Automatic Answer Intercom AutomaticIntercom Dial Listed Directory Number Loudspeaker Paging AccessManual Originating Line Service Line Lockout Multi-Appearance Preselection and Preference Manual signalingMisoperation Handling Modem Pooling Night Service Music-on-Hold Access Priority Calling Power Failure TransferPC/PBX Connection Personalized Ringing Recorded Announcements Recall signalingPrivacy Manual Exclusion Pull Transfer Restriction Controlled Recorded Telephone Dictation AccessRemote Access Ringing Abbreviated and Delayed Temporary Bridged Appearance Telephone Self AdministrationSend All Calls Station Hunting Terminating Extension Group Timed Reminder and Attendant Timers Trunk Flash Trunk Group Busy/Warning Indicators to AttendantTransfer Transfer Outgoing Trunk to Outgoing Trunk Trunk-to-Trunk Transfer Visually Impaired Attendant ServiceTrunk Identification By Attendant World Class Tone Detection Voice Message RetrievalVoice Terminal Alerting Options Voice Terminal Display Call Center Features Call Prompting Automatic Call DistributionBasic Call Management System Call Management System CMS Per Call CPN Restriction CallVisor Adjunct-Switch Application Interface AsaiCalling Party/Billing Number Inbound Call Management Direct Agent AnnouncementExpert Agent Selection Flexible Billing Multiple Call Handling Intraflow and InterflowLook-Ahead Interflow Malicious Call Trace VDN of Origin Announcement Service ObservingRedirection on No Answer VDN in a Coverage Path Attendant Room Status Hospitality FeaturesVoice Response Integration VuStats Room Activated Wakeup With Tones Hospitality ServicesDo Not Disturb Dual Wakeup Multimedia call Early Answer on vectors and stations Multimedia FeaturesProperty Management System PMS Digit to Insert/Delete Single-Digit Dialing and Mixed Station Numbering Multimedia data conferencing T.120 via ESM Multimedia Call Handling Private Networking Features DCS Automatic Callback DCS Attendant Control of Trunk Group AccessDCS Alphanumeric Display for Terminals DCS Attendant Display DCS Leave Word Calling DCS Call ForwardingDCS Call Waiting DCS Distinctive Ringing DCS With Reroute Extended Trunk AccessDCS Over ISDN-PRI D-channel DCS Trunk Group Busy/Warning Indication Node Number Routing Private Network AccessExtension Number Portability Inter-PBX Attendant Calls Qsig Call Transfer Qsig Call Forwarding DiversionQsig Call Offer Qsig Name and Number Identification Qsig Manufacturers Specific Information MSI Transit Counter Qsig Path ReplacementQsig Called/Busy Name Display Qsig Path RetentionPage R6 BRI Trunk Enhancements Trunk Group FeaturesDS1 Trunk Service Isdn General Layer 1 Deactivation NT Qsig Peer ProtocolFull Etsi Functionality Automatic TEI Multiple Subscriber Number MSN Limited Call-by-Call Service SelectionFacility and Non-Facility Associated Signaling Wideband Switching Multiple Offer Categories System Capacity LimitsBOverview Table B-1. Offer Category a vs. B Abbreviated Dialing AD System Capacity Limits Automatic Call Distribution ACD Next Attendant Service Automatic Callback Calls Call Appearances Call Forwarding CallVisor Asai Masi External Device Alarming Expert Agent Selection EAS Mldn Paging System Administration Speech Synthesis Circuit Packs Voice Terminals49 VuStats 555-230-024 Issue 5 January 1998 B-19 8403B default 8403B loaded with 3 CA 8410B default Basic Definity ECS Documents AdministrationReferences Definity ECS Release 6.2 Change Description, Issue 1 Installation and Maintenance 555-230-124 Definity ECS Release 6 Maintenance for R6r, Issue 2 Call Center Documents BCS Products Security Handbook, Issue 6 CentreVu CMS Application-Specific Documents Definity ECS Release 6 Call Visor Asai Overview, Issue 2 Console Operations ACD Hospitality Definity ECS Release 6 Hospitality Operations , Issue 4 References 10Issue 5 January 555-230-024 Numerics GlossaryGL and Abbreviations ADC AccunetAdap Aiod ADMADU AIM ANI AlboALM-ACK AMW ATD ARSAsai ATB Audix ATM AWG AUXAVD Awoh BER BCCBcms BCT CAG BTUCacr CAS CamaCARR-POW Ccitt CA-TSCCBC Ccis Cispr CdruCEM CEPT1 COR CmdrCMS CPN/BN COSCPE CPN CWC CssoCSU CTS DCS DCEDCO DCP Diod Did DMI DivaDLC Dldm DPR DossDOT DPM Ebcdic DwbsDXS EAL Epscs EMIEPN Eprom FAC FCC FASFAT FAX GRS G3-MAG3-MT Gptr ICC HnpaIAS ICI ICDIcdos Icht Internal call Integrated Services Digital Network IsdnIntercept tone Interface ISN InwatsIsdn IS/DTT Lata LANLAP-D Lapd MAC LinlLSU LWC MCC MAPMapd MA-UUI MIM MEMMET MFB MSA MOSMpdm MS/T MTT MssnetMtdm MTP Ncoss NanpNAU NCA/TSC NSE NPANPE NQC OSS OQTOsha OSI Pcolg PBXPCM Pcol POE PLSPMS PNA PTC ProcrPSC Psdn RBS QppcnOsig RAM Rinl RENRFP Rhnpa SAC RSCRose Sabm SDN SddnSDI Sdlc SSV SpidSSI SSM Sysam SXS TCM TaasTabs TAC TTI TODTOP TSC Uart TttnTTY UAP Vlsi VARVDN VIS ZCS WSAWSS Glossary and Abbreviations GL-52Issue 5 January 555-230-024 Numerics Index IN-2Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-3 IN-4Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-5 IN-6Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-7 IN-8Issue 5 January 555-230-024 555-230-024 Issue 5 January 1998 IN-9 IN-10Issue 5 January 555-230-024