Higher Education
■Calls and leaves a message for the appropriate teacher when a course nears its enrollment limit.
■Connects with the school’s billing system to total fees or allow the student to pay with a credit card.
5.When the student is finished registering, the system faxes a copy of the course schedule.
Coordinate Information and Services
Many universities have enormous campuses or are composed of a network of scattered colleges and offices. Efficient connections among the many elements are essential to the integrity of the institution. A variety of DEFINITY ECS options can help coordinate information and services from many locations:
■Wireless and cordless telephones allow librarians, technicians and clerks to easily search for things while talking to the person requesting the search.
■Voice messaging systems can be digitally networked using existing voice and data networks. This allows satellite campuses or offices to access common directories and handle messages as if they were all on the same campus.
■INTUITY Message Manager keeps a record of all voice, data, or fax messages by category and sorts the information.
■A video kiosk set up in a central location gives students easy access to services that are located far away.
■Video conferencing equipment allows teachers and managers to easily participate in
■The security of all campuses can be coordinated and enhanced in the following ways:
—The DEFINITY Call Center efficiently routes emergency calls to security staff.
—DEFINITY PassageWay logs incoming calls and pinpoints the location of the telephone making the call, using DEFINITY’s name/number display capability.
—Call Management Software logs the speed of the response so that response times can be measured and improved.
Communicate Easily with the Outside World
Most schools receive a huge number of incoming calls. The number of calls also fluctuates a great deal — going up just prior to the start of a semester, for exam- ple. Often the callers are unsure which department or individual they need to talk
Issue 5 January 1998 |
