Higher Education
Issue 5 January 1998 2-3555-230-024
■Calls and leaves a message for the appropriate teacher when a
course nears its enrollment limit.
■Connects with the school’s billing system to total fees or allow the
student to pay with a credit card.
5. When the student is finished registering, the system faxes a copy of the
course schedule.
Coordinate Information and Services
Many universities have enormous campuses or are co mposed of a network of
scattered colleges and offices. Efficient connections amon g the many elements
are essential to the integrity of the institution. A varie ty of DEFINITY ECS options
can help coordinate information and services from many locations:
■Wireless and cordless telephones allow librarians, technic ians and clerks
to easily search for things while talking to the person re questing the
search.
■Voice messaging systems can be digitally networked using existing voice
and data networks. This allows satellite campuses or office s to access
common directories and handle messages as if they were al l on the same
campus.
■INTUITY Message Manager keeps a record of all voice, data, or fax
messages by category and sorts the information.
■A video kiosk set up in a central location gives studen ts easy access to
services that are located far away.
■Video conferencing equipment allows teachers and managers t o easily
participate in policy-making meetings, regardless of location.
■The security of all campuses can be coordinated and enhanc ed in the
following ways:
— The DEFINITY Call Center efficiently routes emergency calls to
security staff.
— DEFINITY PassageWay logs incoming calls and pinpoints the
location of the telephone making the call, using DEFINITY’ s
name/number display capability.
— Call Management Software logs the speed of the response so that
response times can be measured and improved.
Communicate Easily with the Outside World
Most schools receive a huge number of incoming calls. The number of calls also
fluctuates a great deal — going up just prior to the start of a semester, for exam-
ple. Often the callers are unsure which department or indiv idual they need to talk