Lucent Technologies 555-230-024 manual CallVisor Asai Maintenance Services, Other Vendor Products

CallVisor ASAI Maintenance Services

—Acceptance Testing — Provides assistance in the design and execution of a project acceptance test plan.

■Single Point of Contact — With this service option, Lucent Technologies manages the entire implementation of call center components from all vendors involved. Consultative services must be provided with this service.

CallVisor ASAI Maintenance Services

■Standard Maintenance Agreement — This contractual service offering is an extension of your warranty and includes call receipt, fault isolation, and trouble resolution for Lucent Technologies elements of the computer-telephone integration link.

■Single Point of Contact — This enhanced service provides you with management of all ongoing servicing for all Lucent Technologies equipment as well as other vendors’ products in your CTI environment.

Other Vendor Products

AT&T/Lucent Technologies and a number of vendors have announced and jointly developed products and services that make use of CallVisor ASAI as solutions for your business needs. These efforts protect your business investment in exist- ing Lucent and other vendor hardware and software while expanding your net- work capabilities to incorporate new technologies and to meet constantly changing business requirements. At the time of this book’s printing, the following vendor implementations have been announced and are available.

Historically, IBM’s CallPath/400 provided a direct link to the DEFINITY ECS system via CallVisor ASAI. CallPath/400 now requires Switch Server/2 for DEFINITY integration. CallPath Switch Server/2 was enhanced to support integration with CallPath CICS on Systems 370 and 390. DEFINITY/IBM Integrations are now based on the CallPath Server/2 PS/2 platform, and the CallPath Server/6000 platform. Either of these servers can support a variety of clients.

Lucent Technologies and Dialogic Corporation have integrated the DEFINITY Callvisor ASAI and Dialogic’s CT-Connect product. Because Dialogic corporation was formed from a division of Digital Equipment Corporation, Dialogic’s CT-Connect also supports Digital Equipment Corporation servers.

Stratus Computers Incorporated and Lucent Technologies have worked together to provide an interface between Stratus Adjunct Interface and Lucent’s CallVisor ASAI. Stratus offers a hardware fault-tolerant system targeted for customers’ critical on-line call center applications. The Stratus system is based on ASAI code that was licensed from Lucent Technologies. This facilitates keeping the Stratus product updated as new DEFINITY ASAI features are added.

555-230-024 Issue 5 January 1998 4-9