Lucent Technologies 555-230-024 manual Call Center Summary

Call Center Summary

Table 3-1. Call Center Packages Available in the

DEFINITY ECS — Continued

	Call	Call	Call	Call
	Center	Center	Center	Center
Feature	Basic	Plus	Deluxe	Elite
Call Prompting			X	X
Administrable Inter-digit			X	X
Time-outs
Caller Information Forwarding1			X	X
Service Observe on Vector			X	X
Directory Number
Vector Directory Number of			X	X
Origin Announcement
Vector Directory Number Real			X	X
Time Report
Call Work Codes			X	X
Redirect On No Answer To			X	X
Vector Directory Number
Vector Initiated Service			X	X
Observing
Enhanced Vector Administration			X	X
Route To With/Without			X	X
Coverage
Vectoring Enhancements			X	X
Wildcard Matching			X	X
Multiple Audio/Music			X	X
Sources
Vectoring Advanced Routing			X	X
ASA Routing			X	X
EWT Routing			X	X
VDN Calls Routing			X	X
Vectoring ANI/II Digits Routing			X	X
Expert Agent Selection				X
Increased Skills Capacities				X

Continued on next page

555-230-024 Issue 5 January 1998 3-17