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Features
Transmission Control Protocol/Internet Protocol transport (DEFINITY LAN Gate- way). CallVisor ASAI messages and procedures are based on the
Direct Agent Announcement
Direct Agent Announcement (DAA) enhances Direct Agent Calling capabilities for CallVisor
Expert Agent Selection
Enables certain Expert Agent Selection skill types to be assigned to a call type or a Vector Directory Number. Routing calls via vectoring then allows the system administration to direct calls to agents who have the particular agent skills required to complete the customers’ inquiries successfully.
Flexible Billing
Allows DEFINITY ECS or an adjunct to communicate with the public network using ISDN PRI messages to change the billing rate for an incoming
Flexible Billing is available in the U.S. for use with AT&T MultiQuest® 900
Inbound Call Management
Allows you to integrate DEFINITY features with
In addition, you can automate ACD agent terminal displays and associate them with new and transferred calls, and assist calls to a supervisor. You can display incoming call information such as Calling Party Number, Billing Number, and Dialed Number Identification Service. Or, you can set up the adjunct to retrieve caller information from a database and display it on a particular agent’s screen, based on the service dialed.